Operations Manager

MapleToronto, Ontario

On-site Full-time

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Experience Level

Manager

Qualifications

Proven experience in operations management, preferably in the healthcare or technology sectors. Strong leadership skills with the ability to motivate and guide a diverse team. Exceptional problem-solving abilities and a keen eye for process improvement. Excellent communication skills, with the capacity to collaborate cross-functionally. Experience in managing complex operational workflows in a fast-paced environment. A relevant degree in Business Administration, Healthcare Management, or a related field is preferred.

About the job

ABOUT MAPLE

Established in 2015, Maple is an innovative health technology company dedicated to transforming the healthcare landscape by creating a seamless and enhanced experience for patients, healthcare providers, and various health stakeholders.

We provide virtual care solutions through diverse channels, catering to Direct-to-Consumer (B2C), Employers and Private Insurers (B2B), and Public Sector Institutions (B2I). With a robust network of over 2,000 healthcare professionals and nearly 4 million Canadians benefiting from our services, Maple stands out as one of Canada’s most rapidly expanding virtual care firms.

Our entrepreneurial culture is rooted in our mission to enhance individuals' health and well-being while fortifying the healthcare system. Our dedicated team has earned numerous accolades, including LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, and recognition as one of North America’s Inspiring Workplaces.

THE POSITION

We are seeking a Manager of Operations to join our Clinical and Customer Support Operations (CCSO) team.

In this capacity, you will oversee and enhance the daily operations of Maple’s national network of healthcare providers. You will lead a team that ensures providers receive optimal support, operational processes function seamlessly, and performance objectives are consistently achieved.

This role involves collaboration across various departments, including Product, Engineering, Sales, and Marketing, to align provider network operations with Maple’s strategic vision. Ideal candidates will possess strong operational skills, be comfortable navigating complexity, lead teams effectively, and enhance systems within a dynamic, regulated environment.

About Maple

Maple is at the forefront of health technology, dedicated to reshaping how virtual healthcare is delivered. With a commitment to enhancing patient experiences and supporting healthcare providers, we are recognized as a leader in the industry, backed by a strong foundation of innovation and excellence.

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