About the job
talent3600 seeks an Operations Manager based in Cairo, Al Qāhirah, Egypt. This position plays a central role in overseeing agency operations and ensuring projects move smoothly from start to finish.
Role overview
The Operations Manager coordinates daily activities across departments, manages workflows, and keeps a close eye on project timelines. The focus is on improving efficiency, making the best use of resources, and supporting timely project delivery. Clear communication within the agency and with clients is a key part of the job.
Main responsibilities
- Supervise daily operations across all agency departments
- Design, implement, and refine Standard Operating Procedures (SOPs), workflows, and processes
- Guide projects from initial brief through to final delivery
- Track project timelines, deadlines, and delivery quality
- Coordinate work between creative, accounts, media, and production teams
- Manage workload distribution and support resource planning
- Identify operational inefficiencies and implement solutions
- Maintain clear communication between internal teams and with clients
- Assist department heads with team performance and capacity management
- Monitor and evaluate productivity and operational KPIs
- Contribute to operational budgeting and oversee project expenses
- Optimize use of tools, systems, and internal resources
- Support forecasting for operational and resource needs
- Handle operational escalations and resolve workflow or delivery issues
- Facilitate coordination between management, teams, and stakeholders
- Prepare regular operational reports for management
- Analyze workflows and performance metrics to recommend improvements
- Encourage continuous improvement of agency operations and efficiency
Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related field
- 2–5 years of experience in operations or project management
- Background in marketing or advertising agencies
- Experience managing cross-functional teams and workflows
- Strong leadership, organizational, and problem-solving skills
- Proficiency with project management tools such as Asana, Monday, Trello, or similar
- Understanding of campaign lifecycles and agency operations
- Effective communication skills in both English and Arabic
- Comfortable working in a fast-paced setting
- Experience in digital marketing or media agencies is a plus
Benefits
- Social and medical insurance
- Laptop allowance
Working conditions
- Location: Maadi/Cairo
- Schedule: Sunday is a fixed work-from-home day. Monday to Thursday, 10:00 AM to 6:00 PM
