About the job
About Woven by Toyota
Woven by Toyota aims to contribute to Toyota's transformative journey into a mobility company that's redefining transportation for the next century. Inspired by our history of continuous invention for the benefit of others, our mission is to expand the definition of mobility, enhance its contribution to society, and challenge conventional wisdom through human-centered innovation.
Our operations are centered around four pillars: autonomous driving and advanced driver assistance system technologies (AD/ADAS), Arene - a vehicle software production platform for software-defined vehicles (SDV), the mobility test course known as Woven City, and the digital infrastructure that supports collaborative foundations through Cloud & AI. We strive collectively towards a vision of a society with zero accidents and the mass production of happiness.
=========================================================================
About the Team
At Toyota, we are redefining the meaning of mobility by moving people, goods, information, and energy, continuously challenging traditional concepts. Woven City serves as a testbed for diverse mobility innovations, conceptualizing a human-centric city that aims for the mass production of happiness.
Woven City attracts a diverse group of individuals who share a vision for future mobility. Inventors, residents, and visitors engage with various products and services in a city designed as a test course where human mobility and social infrastructure collaborate seamlessly.
The Operations Platform Management team is responsible for planning, preparing, and managing the platforms essential for the operation of Woven City. This position specifically focuses on developing and managing communication platforms critical to operations, reporting directly to the OPM Lead.
For more information about Woven City, please visit:
Desired Qualifications
At Woven City, we develop and operate various platforms as communication channels for our inventors, residents, tenant staff, and other stakeholders. The contact center (CC) and support desk (SD) are vital platforms that not only maintain service infrastructure but also enhance communication operation quality. This role requires supporting the operations of CC/SD and contributing to their improvement and efficiency. We seek candidates with substantial relevant experience, a proactive and resilient approach to problem-solving, and the ability to drive improvements while managing daily operations, resources, costs, and troubleshooting, all with a long-term development perspective. Additionally, tasks may include responsibilities related to other communication platforms and collaboration with internal and external organizations as needed.
