Operations Specialist at Payabli | Remote

PayabliRemote

Remote Full-time

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Experience Level

Entry Level

Qualifications

Qualifications:- Strong analytical and problem-solving skills with a keen attention to detail.- Excellent communication skills, both verbal and written.- Ability to work independently and collaboratively in a remote environment.- Experience in payment processing or related fields is a plus but not mandatory.- Proficient in using ticketing systems and troubleshooting technical issues.

About the job

Payabli stands at the forefront of payments innovation, offering a sophisticated Payments Infrastructure and Monetization Platform uniquely designed for vertical software enterprises. Our platform integrates a developer-friendly API and low-code embedded payment solutions, empowering companies to seamlessly incorporate, monetize, and manage payments as an integral element of their business model.

With comprehensive capabilities for payment acceptance, issuance, and advanced operational tools, Payabli provides software companies with the tools to efficiently handle financial transactions through a unified infrastructure. Our platform is built on PCI DSS 4.0 and SOC 2-compliant security, ensuring enterprise-grade reliability while harnessing AI-driven insights to enhance operational visibility and drive revenue growth.

Supported by esteemed fintech investors such as QED Investors, Fika Ventures, TTV Capital, and Bling Capital, Payabli is redefining the standards of embedded payments infrastructure for the next generation of vertical SaaS.

Key Responsibilities:

Support & Issue Resolution

Respond promptly to operations and onboarding support tickets, demonstrating ownership and urgency.
Conduct thorough investigations to uncover root causes of issues rather than implementing superficial fixes.
Proactively tackle problems for swift resolution, regardless of the effort required.

Merchant Onboarding & Configuration

Oversee the management of boarding templates, billing configurations, and client communications.
Identify and resolve onboarding errors, including re-boarding when necessary.
Address configuration challenges to ensure accurate merchant setups.
Manage specialized workflows beyond standard onboarding processes.

Technical Troubleshooting & Cross-Functional Collaboration

Collaborate closely with Product, Engineering, and QA teams to identify, document, and rectify system errors and bugs.
Prepare comprehensive development tickets with detailed reproduction steps and necessary documentation.
Act as a liaison between various departments to ensure seamless communication and problem-solving.

About Payabli

Payabli is revolutionizing payment systems with its next-generation Payments Infrastructure tailored for vertical software companies. Our developer-friendly platform enables seamless integration and monetization of payment functionalities, ensuring businesses can operate efficiently and securely.

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