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Operations Specialist

BoltRiga, Latvia
On-site Full-time €24K/yr - €28K/yr

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Experience Level

Experience

Qualifications

We are looking for candidates who possess strong analytical skills, excellent problem-solving abilities, and a commitment to operational excellence. A proactive attitude and the ability to work collaboratively in a fast-paced environment are essential.

About the job

We are seeking a detail-oriented and analytical Operations Specialist to join our team and drive the growth of Bolt Drive operations in Latvia. This role is pivotal in streamlining and automating processes to enhance operational efficiency.

This is a full-time permanent position with a competitive annual salary between 24,000 € and 28,000 €, commensurate with your skills, knowledge, and experience.

As an Operations Specialist, you will oversee Bolt Drive (Carsharing) operations throughout Latvia. Your responsibilities will include ensuring smooth communication with customers, maintaining our high service quality standards, and continually enhancing the Bolt Drive user experience. You'll be a vital link between Operations, Customer Support, Accounting, Marketing, and our users. Your focus will be on managing incident investigations, resolving complex disputes, analyzing user feedback, and implementing process improvements to optimize operational efficiency. Success in this role requires you to be intelligent, diligent, and results-oriented, with a knack for achieving goals in a straightforward and effective manner. Above all, you should embody Bolt’s values and integrate them into your daily work.

About Bolt

Bolt is one of Europe's and Africa's fastest-growing technology companies, boasting over 200 million customers across more than 50 countries. Our success is driven by our team, and we pride ourselves on fostering an inclusive environment where everyone is welcome, regardless of race, color, religion, gender identity, sexual orientation, age, or disability. Our mission is to make cities more accessible for people, not cars, and we invite you to join us in achieving this vision!

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