Qualifications
To excel in this role, candidates should possess:- A Bachelor’s Degree in a relevant field.- Proven experience in training or instructional design within a contact centre environment.- Strong knowledge of utilities operations is a plus.- Excellent communication and interpersonal skills.- Ability to analyze training efficacy and adapt programs accordingly.
About the job
Join WNS Global Services as an Operations Trainer in our vibrant Utilities Contact Centre located in Cape Town. This role is pivotal in enhancing our operational efficiency by delivering exceptional training programs that empower our team members.
As an Operations Trainer, you will be responsible for designing and implementing training sessions that focus on operational procedures, customer service excellence, and compliance standards. Your expertise will help cultivate a skilled workforce capable of meeting the dynamic needs of our clients.
About WNS Global Services
WNS Global Services is a leading provider of business process management (BPM) services, delivering an integrated portfolio of services designed to enhance operational efficiency and customer experience. With a global presence and a commitment to innovation, we empower organizations to achieve their business objectives.
