Order Management Specialist (m/f/d)

Groupe HamelinHannover, Niedersachsen, Germany

On-site Full-time

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Experience Level

Experience

Qualifications

Your Profile:Completed commercial trainingProfessional experience in customer service or order processingIdeally, knowledge of SAPProficient in Office programs, particularly Word and ExcelGood command of EnglishA team-oriented attitude

About the job

We are currently seeking an Order Management Specialist (m/f/d) for our new location in Hannover (close to the Expo site with excellent public transport access), to join our team as soon as possible.

Your Responsibilities:

Input, modification, and management of customer orders
Monitoring timely deliveries for our clients
Processing and handling of complaints
Responding to customer inquiries regarding orders
Communication with freight forwarders
Overseeing delivery capabilities
Providing mutual support within the team

About Groupe Hamelin

Groupe Hamelin is a modern, internationally operated family business that leads the market in school and office supplies manufacturing. Our products assist millions of schoolchildren, students, and professionals around the globe in their educational and work activities. We believe in the vital importance of education and good organization at any age, and we are proud to be a top stationery manufacturer in Europe with our renowned brands.

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