About the job
As an Order Processing Specialist, you will play a vital role in ensuring the seamless and accurate processing of customer orders on a daily basis. Your responsibilities will include provisioning accounts, verifying orders within our Customer Relationship Management (CRM) system, and addressing various additional requests. You will collaborate closely with our Sales Representatives to guarantee that all orders are complete, precise, and adhere to our internal standards. Reporting to the Finance department, you will support the administrative and operational demands of our Global Sales Team while managing both routine and special projects that require you to gather information and coordinate with multiple departments across the organization.
Key Responsibilities:
- Efficiently process orders by managing and navigating through the assigned case queue.
- Provision customer accounts, both new and existing, across diverse platforms for a variety of products.
- Ensure requests are processed accurately and within designated timeframes.
- Resolve issues that arise related to purchases or provisioning in collaboration with relevant internal teams.
- Respond promptly to email inquiries and requests from internal stakeholders.
- Establish and nurture strong working relationships with internal partners across the organization.
- Provide support to cross-functional departments, including Sales, Finance, Support, and Product teams on a global scale.
- Maintain a comprehensive understanding of our products, sales workflows, expectations, and order processes.
- Carry out additional administrative tasks and support projects as assigned.
