About the job
Roles & Responsibilities
- Act as an extension of the onshore team by delivering outsourcing and business services advisory engagements, collaborating directly with the onshore engagement lead on client deliverables.
- Engage in advising clients on various aspects of the sourcing life cycle, including but not limited to:
- Sourcing strategy development
- Business case evaluation and support
- RFP preparation and sourcing process management
- Assessing and selecting service provider capabilities
- Contract negotiation and support
- Conducting shared services health checks
- Transition planning, including knowledge transfer, scheduling, governance, and resource management for transition execution
- Facilitating process improvement and transformation initiatives
- Collect and analyze client data to establish key performance indicators (KPIs) and develop industry insights on trends, pricing models, and best practices.
- Collaborate with onshore teams to create market propositions that differentiate the firm, leveraging existing intellectual property and insights.
- Contribute to practice development by:
- Supporting market research, surveys, and reports
- Enhancing the business services team’s understanding of KDNI propositions and capabilities
- Conducting benchmarking studies to identify performance trends in ITO/BO services and building a repository of benchmarking data across service lines.
