About the job
As a Service Support Specialist at evolution, you will play a pivotal role in our studio's operations, ensuring a seamless gaming experience by swiftly identifying and resolving incidents in real-time as well as operational discrepancies. This role requires quick thinking, exceptional communication skills, and a proactive approach to problem-solving in a fast-paced environment.
Key Responsibilities:
Detect and rectify all operational irregularities caused by software issues or other factors.
Identify and address real-time incidents related to all operational components, including hardware, software, and network connectivity.
Monitor critical application functions and infrastructure components using available monitoring tools; analyze, log, and escalate alerts as necessary.
Document all events related to critical incidents in internal systems and generate incident reports.
Manage unforeseen situations that may arise during your shift, ensuring the timely delivery of all products.
Perform administrative tasks such as scheduling, report writing, and organizing daily processes in accordance with internal policies and procedures.
