Customer Engagement Manager
EVA Pharma
Full-time|On-site|Giza, El Omraniya, Egypt Become part of EVA Pharma, a trailblazer in the pharmaceutical sector, passionately championing health and well-being as a fundamental human right. Celebrated as a top workplace, we pride ourselves on creating a nurturing and innovative atmosphere for our team members.Job SummaryWe are in search of an enthusiastic and skilled Customer Engagement Manager to become a vital part of our vibrant team.The successful candidate will play a crucial role in our commitment to improving human health and well-being, ensuring we uphold the highest standards of excellence within our industry.Key Responsibilities:Lead and implement a comprehensive global omnichannel customer engagement strategy that aligns with business objectives, supervising and mentoring Omnichannel Specialists across various global clusters.Design, refine, and enhance customer journeys and touchpoints across diverse markets.Facilitate customer-focused decision-making through data analysis, insights, and market trends.Collaborate with cross-functional teams to align global and local engagement plans.Promote digital and innovative engagement models to elevate the customer experience.Monitor and optimize performance using key performance indicators (KPIs) such as NPS, ROI, and sales impact.Maximize ROI through strategic engagement mix, prioritization, and resource allocation.Ensure compliance with company policies, industry standards, and local regulations.Lead the gathering of global insights to enhance content, channels, and communication effectiveness.Support the development of omnichannel capabilities through coaching and upskilling across various markets.Qualifications:At least 12 years of comprehensive professional experience, with significant exposure to customer engagement, omnichannel, marketing, or commercial excellence.Demonstrated experience in regional or global roles within complex, multicultural settings.Strong analytical skills with a proven track record in data-driven decision-making and KPI management.In-depth understanding of digital transformation, omnichannel strategies, and customer experience frameworks.Excellent stakeholder management, communication, and leadership abilities across cross-functional and geographically diverse teams.Mandatory background in pharmaceutical, healthcare, or other highly regulated industries.Bachelor’s degree in Business, Marketing, Life Sciences, or a related field; a master’s degree is an added advantage.Fluency in English is essential; proficiency in additional languages is preferred.
Feb 8, 2026