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Become a Part of Our Dynamic Team!With over four decades of expertise in sales enablement and tailored business solutions, DSI is committed to delivering unparalleled value and results for our clients and partners. We are in search of enthusiastic individuals who are ready to leave their mark in the realms of sales and customer service. Our vibrant and fulfilling work environment offers you the chance to grow alongside us and make a meaningful difference.Role OverviewThe Retail Support Specialist (RSS) provides direct, hands-on assistance to AT&T customers in bustling national retail environments. In this pivotal role, you will interact with customers and retail partners to address account, billing, device, and service inquiries, often in high-energy, high-volume scenarios. Success in this position demands exceptional communication skills, emotional resilience, technological proficiency, and the ability to maintain composure and professionalism in a fast-paced retail context. Key Responsibilities: Customer SupportDeliver friendly, professional, and solution-oriented support to AT&T customers within national retail outlets.Address customer inquiries regarding billing, account modifications, plan adjustments, device assistance, and service issues.Troubleshoot wireless devices, network complications, and feature functionalities.Thrive in high-volume retail settings while ensuring focus, professionalism, and service excellence during peak times and escalated situations. Retail Partner SupportServe as the AT&T subject-matter expert for retail personnel and third-party labor associates.Act as the primary AT&T liaison for these partners, leading in-store support for retail escalations.Engage proactively with store management to resolve customer issues, enhancing partnership alignment and guaranteeing a premium customer experience.Work Environment & Schedule ExpectationsThis position is performed in a retail setting, requiring standing, walking, and active engagement on the sales floor for up to 8 hours daily.Flexible schedule availability, including evenings, weekends, and holidays, based on business requirements.Comfortable working in busy, customer-facing environments with frequent interaction and problem-solving demands.Operational ExcellenceSimultaneously navigate multiple systems while engaging with customers in real time.Thoroughly and accurately document all customer interactions.Comply with company policies, compliance mandates, and privacy regulations.Achieve or surpass performance benchmarks, including quality, efficiency, and customer satisfaction metrics.Execute and maintain approved planograms for mobile devices and signage.Manage inventory and fulfill other related duties as needed.

Join Our Dynamic Team!With over 40 years of expertise in sales enablement and tailored business solutions, DSI Systems is dedicated to providing exceptional value that yields results for our clients and partners. We are seeking enthusiastic individuals who are ready to make an impact in the fields of sales and customer service. Our vibrant and fulfilling work environment presents a unique opportunity for personal and professional growth.Position OverviewThe Retail Support Specialist (RSS) plays a crucial role by providing direct, hands-on support to AT&T customers in bustling national retail settings. In this pivotal position, you will interact personally with customers and retail partners, addressing inquiries related to accounts, billing, devices, and services, often in high-pressure and fast-paced scenarios. To excel in this role, you must possess excellent communication skills, emotional resilience, a comfort with technology, and the ability to maintain composure and professionalism in a dynamic retail atmosphere. Key Responsibilities: Customer SupportDeliver friendly, professional, and solution-oriented support to AT&T customers within national retail locations.Address and resolve inquiries regarding billing, account updates, plan changes, device support, and service matters.Troubleshoot issues related to wireless devices, networks, and feature functionalities.Maintain focus and service quality while operating in high-volume retail environments, especially during peak traffic and escalated situations. Retail Partner SupportServe as the AT&T subject-matter expert, providing guidance to retail employees and third-party labor partners.Act as the primary AT&T representative, leading in-store support for retail escalations.Proactively collaborate with store leadership to resolve customer concerns, enhancing partnership alignment and ensuring a premier customer experience.Work Environment & Schedule ExpectationsThis position is performed in a retail setting, requiring standing, walking, and engaging with customers on the sales floor for up to 8 hours daily.Flexibility to work various schedules, including evenings, weekends, and holidays, depending on business needs.Comfortable working in fast-paced, customer-facing environments with frequent interaction and problem-solving demands.Operational ExcellenceEfficiently navigate multiple systems while engaging with customers in real-time.Thoroughly document all customer interactions.Comply with company policies, compliance standards, and privacy regulations.Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction.Implement and uphold approved planograms for mobile devices and signage.

Become a Key Player on Our Team!For over four decades, DSI has been at the forefront of sales enablement and tailored business solutions, delivering unparalleled value that drives results for our clients and partners. We are seeking enthusiastic individuals who are ready to leave their mark in the realms of sales and customer service. Join us in an engaging and rewarding work environment where you can develop your skills and make a meaningful impact.Position OverviewThe Retail Support Specialist (RSS) is responsible for providing direct, hands-on assistance to AT&T customers within bustling national retail settings. In this pivotal role, you will interact with customers and retail partners to address account, billing, device, and service inquiries, often in fast-paced and high-volume situations. To thrive in this position, you will need exceptional communication skills, emotional resilience, familiarity with technology, and the ability to maintain composure and professionalism in a dynamic retail atmosphere. Key Responsibilities: Customer SupportDeliver friendly, professional, and solution-oriented support to AT&T customers within national retail locations.Address inquiries related to billing, account updates, plan modifications, device assistance, and service issues.Troubleshoot wireless devices, network challenges, and feature functionalities.Operate efficiently in high-traffic retail environments while ensuring service quality and maintaining professionalism during peak hours and escalated scenarios. Retail Partner SupportServe as the AT&T subject-matter expert for retail staff and third-party labor partners.Act as the primary AT&T representative for these partners, overseeing in-store support for retail escalations.Engage proactively with store leadership to resolve customer issues, fostering partnership alignment and ensuring an exceptional customer experience.Work Environment & Schedule ExpectationsThis role is performed in a retail setting requiring standing, walking, and engaging on the sales floor for up to 8 hours daily.Ability to work flexible hours, including evenings, weekends, and holidays, based on business requirements.Comfortable working in busy, customer-facing environments with frequent interaction and problem-solving challenges.Operational ExcellenceNavigate multiple systems concurrently while engaging with customers in real-time.Accurately document all customer interactions.Comply with company policies, compliance protocols, and privacy regulations.Achieve or surpass performance metrics, including quality, efficiency, and customer satisfaction ratings.Implement and maintain approved planograms for mobile devices and signage.Ensure inventory accuracy and availability.

Join Our Dynamic Team!At DSI Systems, we bring over 40 years of expertise in sales enablement and tailored business solutions that provide significant value to our clients and partners. We are seeking enthusiastic individuals who are ready to excel in sales and customer service. Our stimulating and fulfilling work environment offers you the chance to grow professionally and make a substantial impact.Position OverviewThe Retail Support Specialist (RSS) provides essential frontline support to AT&T customers in bustling national retail settings. In this pivotal role, you will interact directly with customers and retail partners to address account, billing, device, and service inquiries, often in fast-paced environments. To succeed, you must possess excellent communication skills, emotional resilience, technological proficiency, and the ability to stay calm and professional under pressure. Key Responsibilities: Customer SupportDeliver professional, friendly, and solution-oriented support to AT&T customers in national retail locations.Address inquiries related to billing, account updates, plan modifications, device assistance, and service issues.Troubleshoot wireless devices, network malfunctions, and feature functionalities.Maintain professionalism and service quality in high-volume retail environments, especially during peak traffic and escalated situations. Retail Partner SupportServe as the AT&T subject-matter expert for retail employees and third-party labor partners.Act as the primary AT&T liaison for these partners, leading in-store support for retail escalations.Engage proactively with store leadership to tackle customer concerns, enhancing partnership alignment and ensuring a top-tier customer experience.Work Environment & Schedule ExpectationsWork primarily in a retail environment, requiring standing, walking, and engaging on the sales floor for up to 8 hours a day.Be available to work flexible schedules, including evenings, weekends, and holidays, as needed by the business.Adapt to busy, customer-facing environments requiring frequent interaction and problem-solving.Operational ExcellenceEffectively navigate multiple systems while engaging with customers in real-time.Document all customer interactions thoroughly and accurately.Adhere to company policies, compliance mandates, and privacy regulations.Consistently meet or exceed performance metrics, including quality, efficiency, and customer satisfaction ratings.Implement and maintain approved planograms for mobile devices and signage.

Become a Part of Our Dynamic Team!At DSI Systems, we proudly boast over four decades of expertise in sales enablement and tailored business solutions. Our commitment to delivering exceptional value has resulted in lasting partnerships with our clients. We are searching for enthusiastic individuals who are ready to excel in sales and customer service. Join us in a rewarding work environment that fosters personal growth and allows you to make a meaningful impact.Position OverviewThe Retail Support Specialist (RSS) is responsible for providing exceptional frontline assistance to AT&T customers in bustling national retail locations. This role involves direct interaction with customers and retail partners to address account, billing, device, and service inquiries, particularly in high-pressure situations. To succeed, you must possess excellent communication abilities, emotional resilience, a comfort with technology, and maintain professionalism in a fast-paced retail environment. Key Responsibilities: Customer SupportDeliver friendly, professional, and solution-oriented assistance to AT&T customers within national retail settings.Address inquiries regarding billing, account updates, plan modifications, device assistance, and service issues.Troubleshoot wireless devices, network challenges, and feature functionalities.Operate efficiently in high-volume retail environments while ensuring service quality and professionalism during peak times. Retail Partner SupportServe as the AT&T expert for retail staff and third-party labor partners.Function as the primary AT&T representative for these partners, managing in-store support for escalated issues.Engage proactively with store leadership to resolve customer concerns, thereby enhancing partnership alignment and ensuring top-tier customer experiences.Work Environment & Schedule RequirementsThis role is conducted in a retail environment and involves standing, walking, and engaging on the sales floor for up to 8 hours daily.Flexibility to work varied schedules, including evenings, weekends, and holidays, based on operational needs.Comfortable working in busy, customer-focused settings that require frequent interaction and problem-solving.Operational ExcellenceEfficiently navigate multiple systems while interacting with customers in real-time.Accurately document all customer interactions.Comply with company policies, privacy standards, and compliance regulations.Achieve or surpass performance metrics, focusing on quality, efficiency, and customer satisfaction.Implement and uphold approved planograms for mobile devices and signage.Maintain inventory and product displays according to guidelines.

Become a Part of Our Dynamic Team!At DSI, we take pride in over 40 years of delivering tailored business solutions and sales enablement experiences that enhance value and drive success for our clients and partners. We are currently seeking enthusiastic individuals who are ready to excel in the realms of sales and customer service. Our vibrant and fulfilling work atmosphere presents you with opportunities for professional growth and a chance to make a meaningful impact.Position OverviewThe Retail Support Specialist (RSS) is pivotal in delivering proactive support to AT&T customers within bustling national retail spaces. This role involves direct engagement with customers and retail partners to tackle inquiries regarding accounts, billing, devices, and service issues, often in high-pressure, fast-paced settings. To thrive in this position, you will need exceptional communication abilities, emotional resilience, and a comfort level with technology, all while maintaining a calm, accurate, and professional demeanor. Key Responsibilities: Customer SupportDeliver friendly, professional, and solution-oriented support to AT&T customers within national retail outlets.Address inquiries regarding billing, account modifications, plan adjustments, device troubleshooting, and service issues.Troubleshoot various wireless devices, network challenges, and feature functionalities.Maintain professionalism and service quality in high-volume retail environments, especially during peak traffic and escalated scenarios. Retail Partner SupportServe as the AT&T subject-matter expert for retail staff and third-party labor partners.Act as the primary AT&T representative for these partners, providing in-store assistance during escalations.Engage proactively with store leadership to resolve customer concerns, reinforcing partnership alignment and ensuring a top-tier customer experience.Work Environment & Schedule ExpectationsThis role is conducted in a retail setting and necessitates standing, walking, and engaging on the sales floor for up to 8 hours daily.Flexibility in scheduling is essential, including availability for evenings, weekends, and holidays as needed.Comfort in busy, customer-facing environments with frequent interactions and problem-solving demands is crucial.Operational ExcellenceEffectively navigate multiple systems while engaging with customers in real time.Thoroughly document all interactions with customers.Comply with company policies, compliance regulations, and privacy standards.Achieve or surpass performance metrics related to quality, efficiency, and customer satisfaction.Implement and uphold designated planograms for mobile devices and signage.

Become Part of Our Dynamic Team!At DSI Systems, we pride ourselves on over 40 years of excellence in sales enablement and tailored business solutions. We are committed to delivering exceptional value that drives tangible results for our clients and partners. We are searching for enthusiastic individuals who are ready to make a meaningful impact in sales and customer service. Join us in an exciting and fulfilling work environment where your growth is a priority, and your contributions matter.Position OverviewThe Retail Support Specialist (RSS) plays a vital role in providing direct, frontline assistance to AT&T customers in bustling national retail locations. You will engage with customers and retail partners to address a variety of account, billing, device, and service issues, often in fast-paced, high-volume situations. To succeed in this role, you must possess excellent communication skills, emotional resilience, and a proficiency with technology while maintaining composure and professionalism in a dynamic retail setting. Core Responsibilities: Customer SupportDeliver professional, friendly, and solutions-oriented support to AT&T customers in national retail settings.Assist in resolving inquiries regarding billing, account updates, plan modifications, device assistance, and service issues.Troubleshoot wireless devices, network complications, and feature functionalities.Thrive in high-volume retail environments by maintaining focus, professionalism, and quality of service during peak traffic and escalated situations. Retail Partner SupportServe as the AT&T expert for retail staff and third-party labor associates.Act as the primary AT&T representative for partner escalations, providing in-store support.Engage proactively with store leadership to resolve customer concerns, enhancing partnership alignment and ensuring a superior customer experience.Work Environment & Schedule ExpectationsThis position is performed in a retail setting, which requires standing, walking, and engaging with customers on the sales floor for up to 8 hours daily.Flexibility to work varied schedules, including evenings, weekends, and holidays, according to business needs.Comfortable navigating busy, customer-focused environments with frequent interaction and problem-solving responsibilities.Operational ExcellenceEffectively navigate multiple systems while engaging with customers in real-time.Accurately document all interactions.Adhere to company policies, compliance standards, and privacy regulations.Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.Implement and maintain approved planograms for mobile devices and signage.Maintain inventory accuracy and assist in operational tasks as needed.

Join Our Dynamic Team!With over 40 years of expertise in sales enablement and tailored business solutions, DSI Systems is committed to delivering exceptional value and results for our clients and partners. We are seeking enthusiastic individuals who are ready to excel in sales and customer service. Our vibrant work environment provides an excellent platform for personal growth and the chance to create a meaningful impact.Role SummaryThe Retail Support Specialist (RSS) is responsible for providing direct, hands-on support to AT&T customers in bustling national retail locations. You will interact closely with customers and retail partners to address account, billing, device, and service inquiries, often in high-pressure situations. To thrive in this role, you must possess outstanding communication skills, emotional resilience, and a strong comfort level with technology, while remaining calm and professional amidst a lively retail atmosphere. Core Responsibilities: Customer Service ExcellenceDeliver friendly, professional, and solution-oriented assistance to AT&T customers in national retail settings.Address inquiries related to billing, account modifications, plan adjustments, device queries, and service issues.Troubleshoot wireless devices, network connectivity, and feature functionalities.Maintain professionalism and service quality during peak traffic and escalated situations in high-volume retail environments. Support for Retail PartnersServe as the AT&T subject-matter expert for retail staff and third-party labor partners.Act as the primary AT&T representative for these partners, managing in-store support for escalated customer issues.Proactively collaborate with store leadership to resolve customer concerns, enhancing partnership alignment and ensuring a superior customer experience.Work Environment & Schedule RequirementsThis position involves working in a retail setting, requiring standing and walking for up to 8 hours daily.Must be available to work flexible hours, including evenings, weekends, and holidays based on business needs.Comfortable working in a busy, customer-interaction-heavy environment with frequent problem-solving demands.Operational ExcellenceSimultaneously manage multiple systems while engaging with customers in real-time.Accurately document all interactions.Comply with company policies, compliance requirements, and privacy standards.Meet or surpass performance metrics, including quality, efficiency, and customer satisfaction ratings.Implement and uphold approved planograms for mobile devices and in-store signage.Maintain inventory levels and presentation standards.

Join Our Dynamic Team!At DSI Systems, with over 40 years of expertise in sales enablement and tailored business solutions, we pride ourselves on delivering exceptional value to our clients and partners. We are searching for enthusiastic individuals who are ready to make a difference in the fields of sales and customer service. Our vibrant and fulfilling work environment offers you the chance to grow alongside us and leave a lasting impact.Position SummaryThe Retail Support Specialist (RSS) provides essential, hands-on support to AT&T customers within bustling national retail spaces. You will directly interact with customers and retail associates to address account, billing, device, and service inquiries, often in high-pressure, fast-paced scenarios. To excel in this role, you will need excellent communication skills, emotional resilience, comfort with technology, and the capacity to stay calm, accurate, and professional amidst the dynamic retail atmosphere.Key Responsibilities: Customer SupportDeliver friendly, professional, and solution-oriented support to AT&T customers in national retail locations.Resolve inquiries regarding billing, account updates, plan modifications, device assistance, and service issues.Troubleshoot wireless devices, network challenges, and feature functionalities.Maintain professionalism and service quality in high-volume retail settings during peak traffic and escalated situations. Retail Partner SupportServe as the AT&T subject matter expert for retail staff and third-party labor partners.Act as the primary representative for AT&T among these partners, leading in-store support for escalated retail issues.Engage proactively with store leadership to address customer concerns, fostering partnership alignment and ensuring an exceptional customer experience.Work Environment & Schedule Expectations This role is conducted in a retail setting, requiring standing, walking, and customer engagement on the sales floor for up to 8 hours daily.Flexibility to work various schedules, including evenings, weekends, and holidays, based on business needs.Comfortable working in busy, customer-facing environments with frequent interaction and problem-solving demands.Operational ExcellenceEffectively navigate multiple systems while engaging with customers in real-time.Document all interactions thoroughly and accurately.Comply with company policies, compliance standards, and privacy regulations.Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.Execute and maintain approved planograms for mobile devices and signage.

Become a Part of Our Dynamic Team!At DSI Systems, we bring over four decades of expertise in sales enablement and tailored business solutions, consistently delivering exceptional value to our clients and partners. We are seeking enthusiastic individuals who are ready to leave their mark in the realms of sales and customer service. Our vibrant and fulfilling work environment provides you with the chance to grow alongside us and make a meaningful impact.Position OverviewThe Retail Support Specialist (RSS) plays a crucial role in delivering hands-on, frontline support to AT&T customers within bustling national retail locations. In this capacity, you will interact directly with customers and retail partners to address account, billing, device, and service inquiries, often in fast-paced, high-volume scenarios. To excel in this position, strong communication skills, emotional resilience, technological proficiency, and the ability to remain calm, accurate, and professional in a dynamic retail setting are essential. Primary Responsibilities: Customer SupportDeliver friendly, professional, and solution-oriented support to AT&T customers within national retail settings.Address inquiries regarding billing, account updates, plan modifications, device support, and service issues.Troubleshoot wireless devices, network problems, and feature functionality efficiently.Maintain professionalism and service quality in high-traffic retail environments, even during peak times and escalated situations. Retail Partner SupportServe as the AT&T subject-matter expert for retail staff and third-party labor partners.Act as the primary AT&T representative for these partners, providing in-store support for retail escalations.Engage proactively with store leadership to resolve customer concerns, enhancing partnership alignment and ensuring a top-tier customer experience.Work Environment & Schedule ExpectationsThis role is performed in a retail environment requiring standing, walking, and interacting on the sales floor for up to 8 hours daily.Flexibility to work various schedules, including evenings, weekends, and holidays, based on business requirements.Comfortable working in busy, customer-facing environments with frequent interaction and problem-solving demands.Operational ExcellenceEfficiently navigate multiple systems while engaging with customers in real-time.Accurately document all interactions.Comply with company policies, compliance standards, and privacy regulations.Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.Execute and uphold approved planograms for mobile devices and signage.

Become a Part of Our Dynamic Team!With over four decades of expertise in sales enablement and tailored business solutions, DSI Systems is dedicated to providing exceptional value and impactful results for our clients and partners. We are seeking enthusiastic individuals who are ready to leave their mark in the realms of sales and customer service. Join us in a vibrant and fulfilling work environment where you can grow and contribute significantly to our success.Position OverviewThe Retail Support Specialist (RSS) plays a critical role in delivering exceptional, hands-on support to AT&T customers within bustling national retail locations. This position involves direct engagement with customers and retail partners to address account, billing, device, and service issues in a fast-paced, high-volume atmosphere. Ideal candidates will possess strong communication skills, emotional resilience, a comfort with technology, and the ability to maintain professionalism and accuracy in a dynamic retail environment. Core Responsibilities: Customer EngagementDeliver professional, friendly, and solutions-oriented support to AT&T customers at national retail locations.Address inquiries related to billing, account updates, plan adjustments, device troubleshooting, and service matters.Assist with troubleshooting wireless devices, network problems, and feature functionalities.Thrive in high-volume retail settings, maintaining focus, professionalism, and service quality even during peak hours and escalated situations. Support for Retail PartnersServe as the AT&T subject matter expert for retail staff and third-party labor partners.Act as the main AT&T representative for retail partners, providing in-store support for escalated customer issues.Engage proactively with store leadership to resolve customer concerns, enhancing partnership collaboration and ensuring a top-notch customer experience.Work Environment & SchedulingThis role requires working in a retail setting, involving standing, walking, and engaging with customers on the sales floor for up to 8 hours daily.Flexibility to work various shifts, including evenings, weekends, and holidays, based on business needs is essential.Comfort in busy, customer-centric environments with frequent interaction and problem-solving situations.Operational ExcellenceEfficiently navigate multiple systems while engaging with customers in real-time.Document all customer interactions thoroughly and accurately.Comply with company policies, regulatory requirements, and privacy standards.Aim to meet or exceed performance metrics including quality, efficiency, and customer satisfaction scores.Execute and uphold approved planograms for mobile devices and promotional signage.Maintain inventory accuracy and assist with stock management.

Become a Part of Our Team!At DSI Systems, we bring over 40 years of expertise in sales enablement and tailored business solutions, ensuring we deliver exceptional value and results for our clients and partners. We are seeking enthusiastic individuals who are ready to leave their mark in sales and customer service. Our dynamic and rewarding work environment provides ample opportunities for personal and professional growth, allowing you to make a significant impact.Position OverviewThe Retail Support Specialist (RSS) is the frontline support hero for AT&T customers in bustling national retail locations. You will interact directly with customers and retail partners to address account, billing, device, and service inquiries, often in fast-paced, high-volume situations. To excel in this role, you must possess exceptional communication skills, emotional resilience, and a comfort level with technology, while maintaining composure and professionalism in a dynamic retail setting. Key Responsibilities: Customer SupportDeliver professional, friendly, and solution-oriented support to AT&T customers within national retail locations.Address inquiries related to account updates, billing, service concerns, and plan changes.Troubleshoot wireless devices, network issues, and feature functionalities.Operate efficiently in busy retail environments, ensuring consistent service quality during peak times and escalated situations. Retail Partner SupportFunction as the AT&T subject matter expert for retail employees and third-party labor partners.Act as the primary AT&T representative, leading in-store support for escalated retail issues.Engage proactively with store leadership to resolve customer concerns, enhancing partnership alignment and ensuring a top-tier customer experience.Work Environment & Schedule ExpectationsThis position involves working in a retail environment, requiring standing and walking on the sales floor for up to 8 hours daily.Flexibility to work evenings, weekends, and holidays as needed based on business requirements.Ability to thrive in high-traffic, customer-facing settings with frequent problem-solving demands.Operational ExcellenceManage multiple systems simultaneously while engaging with customers in real time.Document all customer interactions thoroughly and accurately.Adhere to company policies, compliance standards, and privacy regulations.Meet or exceed performance metrics related to quality, efficiency, and customer satisfaction.Implement and sustain approved planograms for mobile devices and signage.

Become a Part of Our Dynamic Team!At DSI Systems, we pride ourselves on over 40 years of delivering customized business solutions and sales enablement services that add significant value for our clients and partners. We are seeking enthusiastic individuals who are passionate about sales and customer service. Join us in an exciting work environment where you can grow your career while making a meaningful impact.Position OverviewThe Retail Support Specialist (RSS) is responsible for providing exceptional, hands-on support to AT&T customers within bustling national retail environments. In this role, you will interact directly with customers and retail partners to address and resolve account, billing, device, and service inquiries, often in high-pressure, fast-paced situations. To succeed, you must possess excellent communication skills, emotional resilience, and the ability to stay calm, precise, and professional in a dynamic retail setting. Key Responsibilities: Customer SupportDeliver friendly, professional, and solution-oriented support to AT&T customers within national retail locations.Address inquiries related to billing, account updates, plan modifications, device assistance, and service issues.Troubleshoot wireless devices, network problems, and feature functionalities.Maintain professionalism and service quality during peak traffic and escalated situations in high-volume retail environments. Retail Partner SupportServe as the AT&T subject-matter expert for retail employees and third-party labor partners.Act as the primary AT&T representative for these partners, leading in-store support for retail escalations.Proactively collaborate with store leadership to resolve customer concerns, enhancing partnership alignment and ensuring a superior customer experience.Work Environment & Schedule Expectations This role takes place in a retail setting requiring standing, walking, and active engagement on the sales floor for up to 8 hours per day.Flexibility to work varied schedules, including evenings, weekends, and holidays, as needed by the business.Comfortable working in busy, customer-facing environments with frequent interaction and problem-solving requirements.Operational ExcellenceEffectively navigate multiple systems while engaging with customers in real-time.Document all interactions thoroughly and accurately.Adhere to company policies, compliance mandates, and privacy standards.Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.Execute and maintain approved planograms for mobile devices and signage.

Join Our Dynamic Team!With over 40 years of expertise in sales enablement and tailored business solutions, DSI Systems is dedicated to delivering exceptional value and results for our clients and partners. We are currently seeking enthusiastic individuals who are passionate about making a meaningful impact in sales and customer service. Our vibrant and fulfilling work culture provides ample opportunities for professional growth and significant contributions.Position OverviewThe Retail Support Specialist (RSS) plays a crucial role in providing direct, hands-on support to AT&T customers in bustling national retail settings. You'll engage with customers and retail partners to address various concerns related to accounts, billing, devices, and services, often within fast-paced, high-traffic environments. To excel in this position, you will need excellent communication skills, emotional resilience, and the ability to remain calm, accurate, and professional in dynamic retail situations. Key Responsibilities: Customer SupportDeliver friendly, professional, and solution-oriented support to AT&T customers within national retail locations.Address inquiries regarding billing, account updates, plan modifications, device assistance, and service issues.Troubleshoot wireless devices, network challenges, and feature functionalities.Maintain focus, professionalism, and service quality in high-volume retail environments, especially during peak periods and escalated situations. Retail Partner SupportServe as the AT&T subject-matter expert for retail employees and third-party labor partners.Act as the main AT&T representative, leading in-store support for retail escalations.Proactively collaborate with store leadership to resolve customer issues, enhance partnership alignment, and ensure a premier customer experience.Work Environment & Schedule ExpectationsThis role involves working in a retail environment, requiring standing, walking, and engaging on the sales floor for up to 8 hours daily.Availability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.Comfortable working in busy, customer-facing settings with frequent interactions and problem-solving demands.Operational ExcellenceEfficiently navigate multiple systems while engaging with customers in real-time.Accurately document all customer interactions and maintain compliance with company policies and privacy standards.Achieve or surpass performance metrics, including quality, efficiency, and customer satisfaction scores.Ensure the execution and maintenance of approved planograms for mobile devices and signage.

Join Our Dynamic Team!At DSI Systems, we pride ourselves on over 40 years of expertise in sales enablement and delivering tailored business solutions that drive significant results for our clients and partners. We are seeking enthusiastic individuals who are eager to leave their mark in the realms of sales and customer service. Our vibrant and fulfilling work environment provides ample opportunities for personal growth and making a tangible impact.Position OverviewThe Retail Support Specialist (RSS) plays a crucial role in delivering exceptional support to AT&T customers within high-traffic national retail settings. In this role, you will directly interact with customers and retail partners to address account, billing, device, and service inquiries, often in fast-paced and high-volume situations. To excel in this position, you must possess strong communication abilities, emotional resilience, comfort with technology, and the capacity to remain composed, accurate, and professional in a dynamic retail environment. Key Responsibilities: Customer SupportDeliver professional, friendly, and solution-oriented support to AT&T customers at national retail locations.Address inquiries related to billing, account modifications, plan changes, device assistance, and service issues.Troubleshoot wireless devices, network challenges, and feature functionalities.Effectively operate in high-volume retail conditions, preserving focus, professionalism, and service quality during peak periods and escalated situations. Retail Partner SupportAct as the AT&T subject-matter expert for retail staff and third-party labor partners.Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring an exceptional customer experience.Work Environment & Schedule ExpectationsThis position is performed in a retail setting and involves standing, walking, and engaging with customers on the sales floor for up to 8 hours daily.Flexible scheduling is required, including evenings, weekends, and holidays, based on business needs.Comfort in busy, customer-facing environments with frequent interactions and problem-solving demands is essential.Operational ExcellenceNavigate multiple systems concurrently while engaging with customers in real-time.Thoroughly document all interactions with accuracy.Comply with company policies, compliance standards, and privacy regulations.Achieve or surpass performance metrics, including quality, efficiency, and customer satisfaction scores.Implement and maintain approved planograms for mobile devices and signage.Maintain inventory accuracy and organization.

Become a Part of Our Dynamic Team!At DSI, we take pride in over 40 years of delivering tailored business solutions and sales enablement expertise, consistently providing exceptional value that drives results for our clients and partners. We are seeking enthusiastic individuals who are ready to leave their mark in the realms of sales and customer service. Our vibrant and fulfilling work environment is designed to foster personal growth and make a significant impact in the industry.Position OverviewThe Retail Support Specialist (RSS) plays a vital role in providing direct, hands-on support to AT&T customers in bustling national retail locations. This position involves engaging with customers and retail partners to address account, billing, device, and service inquiries, often in fast-paced environments. To thrive in this role, candidates must possess excellent communication abilities, emotional resilience, and a comfort with technology, all while maintaining professionalism in a dynamic retail setting.Key Responsibilities:Customer SupportDeliver professional, friendly, and solution-oriented support to AT&T customers within national retail outlets.Address inquiries concerning billing, account modifications, plan changes, device issues, and service challenges.Troubleshoot wireless devices, network problems, and feature functionalities.Operate effectively in high-traffic retail environments, sustaining focus, professionalism, and service excellence during peak hours and escalated situations.Retail Partner SupportServe as the AT&T subject-matter expert for retail staff and third-party partners.Act as the primary AT&T liaison for these partners, leading in-store support for retail escalations.Engage proactively with store leadership to resolve customer issues, enhancing partnership alignment and ensuring an exceptional customer experience.Work Environment & Scheduling DetailsThis role is conducted in a retail environment requiring standing, walking, and active engagement on the sales floor for up to 8 hours daily.Availability to work flexible hours, including evenings, weekends, and holidays, based on business requirements.Comfort in busy, customer-facing settings with frequent interaction and problem-solving demands.Operational ExcellenceManage multiple systems concurrently while interacting with customers in real-time.Thoroughly document all customer interactions.Follow company policies, compliance guidelines, and privacy standards.Meet or surpass performance metrics related to quality, efficiency, and customer satisfaction.Implement and uphold approved merchandising strategies for mobile devices and signage.

Become Part of Our Team!With over 40 years of experience in sales enablement and customized business solutions, DSI Systems is committed to delivering exceptional value that drives results for our clients and partners. We are seeking enthusiastic individuals who are eager to excel in sales and customer service. Our dynamic and rewarding work environment provides the perfect platform for you to grow and make a meaningful impact.Position OverviewThe Retail Support Specialist (RSS) plays a crucial role in delivering direct, hands-on support to AT&T customers in bustling national retail settings. You will interact with customers and retail partners to address account, billing, device, and service inquiries, often in fast-paced and high-volume environments. Success in this role hinges on exceptional communication skills, emotional resilience, and a comfort level with technology, all while maintaining professionalism and accuracy in a dynamic retail atmosphere.Key Responsibilities:Customer SupportDeliver friendly, professional, and solution-oriented support to AT&T customers within national retail locations.Address inquiries regarding billing, account updates, plan modifications, device assistance, and service issues.Troubleshoot wireless devices, network challenges, and feature functionalities.Maintain focus and professionalism in high-volume retail environments, ensuring service quality during peak times and escalations.Retail Partner SupportServe as the AT&T subject matter expert for retail staff and third-party labor partners.Act as the primary AT&T representative for these partners, leading in-store support for retail escalations.Engage proactively with store leadership to resolve customer issues, enhancing partnership alignment and ensuring a premier customer experience.Work Environment & Scheduling:This role is conducted in a retail environment, requiring standing and walking on the sales floor for up to 8 hours daily.Flexibility to work evenings, weekends, and holidays based on business needs.Comfort in high-traffic, customer-facing settings with frequent interaction and problem-solving responsibilities.Operational Excellence:Simultaneously navigate multiple systems while engaging customers in real-time.Accurately document all interactions.Comply with company policies, compliance requirements, and privacy standards.Achieve or surpass performance metrics, including quality, efficiency, and customer satisfaction scores.Implement and maintain approved planograms for mobile devices and signage.

Join Our Dynamic Team!With over 40 years of expertise in sales enablement and tailored business solutions, DSI Systems is committed to delivering exceptional value that drives results for our clients and partners. We are seeking enthusiastic individuals who are eager to excel in sales and customer service. Our vibrant and fulfilling work environment provides the perfect platform for personal and professional growth, allowing you to make a meaningful impact.Position OverviewThe Retail Support Specialist (RSS) is responsible for providing frontline support to AT&T customers in bustling national retail settings. You will interact directly with customers and retail partners to address account, billing, device, and service issues, often in fast-paced and high-volume circumstances. Success in this position necessitates excellent communication skills, emotional resilience, comfort with technology, and the ability to maintain composure, accuracy, and professionalism in a dynamic retail environment. Key Responsibilities: Customer SupportDeliver friendly, professional, and solutions-oriented support to AT&T customers in national retail locations.Address inquiries related to billing, account updates, plan modifications, device assistance, and service challenges.Troubleshoot wireless devices, network issues, and feature functionalities.Perform effectively in high-traffic retail environments, ensuring service quality and professionalism during peak periods and escalated situations. Retail Partner SupportAct as the AT&T subject matter expert for retail staff and third-party labor partners.Serve as the primary AT&T representative for retail partners, providing in-store support for escalations.Engage proactively with store leadership to resolve customer concerns, enhancing partnership alignment and ensuring an exceptional customer experience.Work Environment & Schedule ExpectationsThis role is performed in a retail setting requiring standing, walking, and engaging with customers on the sales floor for up to 8 hours daily.Flexibility to work varied schedules, including evenings, weekends, and holidays, based on business needs.Comfortable working in busy, customer-facing environments with frequent interactions and problem-solving demands.Operational ExcellenceEfficiently navigate multiple systems while engaging with customers in real-time.Thoroughly document all customer interactions.Comply with company policies, regulatory requirements, and privacy standards.Achieve or surpass performance metrics related to quality, efficiency, and customer satisfaction.Implement and maintain approved planograms for mobile devices and signage.

Be a Part of Our Dynamic Team!At DSI Systems, we bring over 40 years of expertise in sales enablement and tailored business solutions, offering unmatched value that drives success for our clients and partners. We are seeking enthusiastic individuals who are ready to make their mark in the realms of sales and customer service. Join us in an exciting and fulfilling work environment that provides ample opportunities for personal and professional growth.Position OverviewThe Retail Support Specialist (RSS) plays a crucial role in delivering exceptional support to AT&T customers within bustling national retail settings. In this position, you will interact directly with customers and retail partners to address account, billing, device, and service inquiries, often in a fast-paced setting. To thrive in this role, you must possess outstanding communication skills, emotional resilience, and a comfort level with technology, all while maintaining professionalism and accuracy in a dynamic retail atmosphere. Main Responsibilities: Customer SupportDeliver friendly, professional, and solution-oriented assistance to AT&T customers in national retail locations.Address inquiries regarding billing, account updates, plan modifications, device support, and service issues.Troubleshoot wireless devices, network challenges, and functionality features.Maintain focus and professionalism in high-volume retail environments, ensuring service quality even during peak hours. Retail Partner SupportServe as the AT&T subject-matter expert for retail staff and third-party labor partners.Act as the primary AT&T representative for these partners, leading in-store support for escalated issues.Engage proactively with store management to resolve customer concerns, enhancing partnership alignment and ensuring a premier customer experience.Work Environment & Schedule ExpectationsThis position is performed in a retail environment requiring standing, walking, and active engagement on the sales floor for up to 8 hours daily.Flexibility to work varied schedules, including evenings, weekends, and holidays, based on business needs.Comfort in busy, customer-facing settings with frequent interactions and problem-solving demands.Operational ExcellenceEfficiently navigate multiple systems while engaging with customers in real-time.Thoroughly document all customer interactions with accuracy.Adhere to company policies, compliance requirements, and privacy standards.Achieve or surpass performance metrics, including quality, efficiency, and customer satisfaction.Execute and maintain approved planograms for mobile devices and signage.Manage inventory effectively.

Become Part of Our Dynamic Team!At DSI Systems, we bring over four decades of expertise in sales enablement and tailored business solutions, ensuring we deliver exceptional value and results for our clients and partners. We are seeking enthusiastic individuals who are ready to leave their mark in the realms of sales and customer service. Join us in an exciting and fulfilling work environment where you can grow alongside us and create a meaningful impact.Role OverviewThe Retail Support Specialist (RSS) provides essential, hands-on support to AT&T customers within high-traffic national retail locations. In this role, you will directly interact with customers and retail partners to address account, billing, device, and service inquiries, often in fast-paced and high-volume settings. To excel in this position, strong communication skills, emotional resilience, and a comfort level with technology are crucial, as is the ability to maintain composure, accuracy, and professionalism in a dynamic retail atmosphere. Primary Responsibilities: Customer SupportDeliver friendly, professional, and solution-oriented assistance to AT&T customers at national retail locations.Resolve inquiries concerning billing, account updates, plan modifications, device support, and service issues.Troubleshoot wireless devices, network challenges, and feature functionalities.Operate effectively in high-traffic retail environments, maintaining focus, professionalism, and service quality during peak periods and escalated situations. Retail Partner SupportServe as the AT&T subject-matter expert for retail staff and third-party labor partners.Act as the primary AT&T representative for these partners, providing in-store support for retail escalations.Engage proactively with store leadership to address customer concerns, enhancing partnership alignment and ensuring a premier customer experience.Work Environment & Schedule ExpectationsThis role requires working in a retail environment, necessitating standing, walking, and engaging with customers on the sales floor for up to 8 hours daily.Must be flexible to work varied schedules, including evenings, weekends, and holidays, based on business needs.Comfortable operating in busy, customer-facing settings with regular interaction and problem-solving demands.Operational ExcellenceManage multiple systems concurrently while interacting with customers in real-time.Accurately document all customer interactions.Comply with company policies, regulatory requirements, and privacy standards.Achieve or surpass performance metrics, including quality, efficiency, and customer satisfaction rates.Implement and maintain approved planograms for mobile devices and signage.Ensure inventory accuracy and organization.