Registered Communications Distribution Designer (RCDD) - MAC Team
Competitive Range Solutions LLC
Full-time|On-site|Fort Meade, MD At Competitive Range Solutions, we collaborate with government entities to strategize and implement intricate, IT-enabled capabilities that are essential for mission success. Our aim is to foster your professional growth while engaging in stimulating projects within a supportive and friendly atmosphere. We are currently seeking a skilled MAC Registered Communications Distribution Designer (RCDD) to lead and oversee our program's executive support team. The ideal candidate will have proven experience in a Department of Defense (DoD) setting and demonstrate effective collaboration within a multi-contractor government team. The MAC RCDD will play a crucial role in supporting the DoD by managing Moves, Adds, and Changes (MACs), which include activations, deactivations, installations, and equipment upgrades. Key Responsibilities: Build and sustain a high-performing team capable of executing between 9,000 and 12,000 MACs each year, ensuring alignment with DoD requirements.Carry out MAC activations, deactivations, installations, relocations, and equipment upgrades utilizing existing bench stock materials.Clarify MACs as basic hardware, port, or office relocations that require only contractor services and labor.Establish and comply with Service Level Agreements (SLAs) and user agreements for Home Kits, Flyaway Kits, and the DoD-managed Travel Kit.Implement the DoD's change management process to monitor and execute MACs via service request tickets, catering to customers' voice, video, and data requirements.Conduct root-cause analyses on recurring issues related to MACs, networks, and systems, delivering findings in the Monthly MAC Report.Monitor MAC requests through service request tickets and ensure accessibility of the tracking system to customers and government oversight.Oversee all Change Requests (CRQs) for additions, removals, and modifications to Government Furnished Equipment (GFE) maintenance coverage.Update the Configuration Management Database (CMDB) with all MAC activities and compile a monthly summary report detailing each MAC's location, assignment, completion, and status.Adhere to established change and configuration management policies to ensure proper change control and asset accountability.Handle customer requests outside the MAC scope as new project Engineering Change Proposal (ECP) requests.In addition, manage Voice MACs, including Line Provisioning and Phone deployment, to fully support customer mission needs.
Mar 1, 2026