Customer Order Management Specialist
Innovative Beauty Group
Full-time|On-site|Amsterdam Sloterdijk, Noord-Holland, Netherlands ''Transforming complex customer orders into seamless, timely deliveries that keep clients returning for more''. As a Customer Order Management Specialist at Innovative Beauty Group (IBG), you serve as the essential connection between our clients, the warehouse, logistics, and the supply chain team. From the moment an order is received until it reaches the customer, you ensure that processes flow smoothly, inquiries are addressed promptly, and data is meticulously accurate. Your structured approach, customer-centric mindset, and attention to detail directly enhance customer satisfaction and fuel business growth. Welcome to IBG!At IBG (Innovative Beauty Group), we are a global one-stop beauty shop. By partnering closely with our clients as an extension of their teams, we bring beauty visions to life. IBG boasts over 300 dedicated colleagues across 13 locations worldwide. In the Netherlands, our Orchard and Fasten brands specialize in providing comprehensive solutions, private label products, and packaging in the Beauty and Home Care sectors. Together, we create innovative concepts with global opportunities for renowned retailers and brands found in your favorite shopping districts. There's a good chance that one of our products is already part of your home! Your Role as a Customer Order Management SpecialistIn this position, you will manage every customer order with precision, timeliness, and a friendly demeanor. You will oversee the entire process from order entry to delivery and be the primary contact for our Dutch customers. Key ResponsibilitiesReceive, validate, and process customer orders through email, phone, EDI, and NetSuite, ensuring accuracy in item fulfillment and delivery details;Serve as the first point of contact for customers, promptly answering inquiries about order status, delivery schedules, product availability, returns, exchanges, and warranty requests;Coordinate with Warehouse, Logistics, and Sales teams to align inventory, shipments, and customer expectations for a seamless end-to-end process;Monitor order accuracy, delivery performance, and key data in CRM/ERP systems, maintaining up-to-date records for reporting and process improvement;Identify challenges and opportunities in the order process and propose efficient (cost-effective) improvements to workflows, policies, and practices;Foster and maintain strong relationships with key customers and colleagues, contributing to ongoing improvements and the overall success of the organization.
Mar 2, 2026