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CRM Developer - Banking

tawantech

Full-time|On-site|Riyadh, Riyadh Province, Saudi Arabia

Position OverviewThe CRM Developer – Banking plays a pivotal role in the design, development, customization, and ongoing maintenance of Customer Relationship Management (CRM) solutions tailored for the banking sector. This position is integral to enhancing customer interactions, optimizing relationship management processes, and ensuring that CRM platforms are secure, compliant, and scalable in accordance with banking regulations and organizational goals.Key ResponsibilitiesCRM Development & CustomizationDesign, develop, and customize CRM platforms such as Salesforce, Microsoft Dynamics 365, or Oracle CRM.Implement workflows, business rules, automation, and customer journeys that cater specifically to banking needs.Create custom components, plugins, APIs, and integrations as necessary.System Integration & Data ManagementIntegrate CRM systems with core banking solutions, loan origination systems, digital platforms, data warehouses, and third-party applications.Ensure accuracy, consistency, and synchronization of data across all systems.Assist in data migration, cleansing, and validation processes.Support for Banking Use CasesFacilitate CRM functionalities for sales pipelines, relationship management, customer onboarding, KYC, service requests, complaints, and campaign management.Provide enhancements to support SME, Retail, and Corporate banking relationship managers.Customize dashboards and reports for analytics, compliance, and management needs.Security, Risk & ComplianceImplement role-based access control, data security measures, and audit trails in accordance with banking standards.Ensure adherence to regulatory mandates such as KYC/AML, data privacy laws, and internal audits.Support security assessments, penetration testing, and compliance audits.Agile Delivery & SupportWork collaboratively with Product Owners, Business Analysts, QA, and DevOps teams in Agile/Scrum environments.Engage in sprint planning, backlog refinement, and technical design discussions.Provide ongoing production support, troubleshoot issues, and perform performance tuning.

Jan 4, 2026
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Strategic Talent Acquisition Expert

Bosch Group

Full-time|On-site|Shanghai

As a Strategic Talent Acquisition Expert at Bosch Group in Shanghai, you will play a pivotal role in shaping our corporate talent acquisition framework. You will be responsible for orchestrating talent acquisition initiatives across essential strategic pillars, including process governance, talent intelligence, analytics, campus strategy, employer branding, recruitment channels, and enhancing the candidate experience. Your leadership will ensure the establishment of a scalable and future-ready talent acquisition infrastructure that aligns with our evolving business priorities.You will drive strategic talent mapping across critical domains by identifying and engaging top-tier talent within targeted companies and industry ecosystems. Conducting in-depth talent mapping across essential technical and organizational capability areas will be key to establishing forward-looking strategic talent pipelines that support long-term capability building.Building and maintaining long-term strategic talent pools (TRM) is crucial, where you will cultivate sustainable relationships with senior experts and high-potential talents. You will generate structured talent insights to aid leadership in workforce planning and decision-making.Your role will also involve cross-functional collaboration, working closely with talent acquisition delivery teams, HR business partners, and employer branding functions to drive strategic hiring initiatives and talent programs. You will act as a connector between business needs and external talent ecosystems.Additionally, you will provide valuable talent intelligence and strategic workforce input by monitoring the talent landscape, competitor capability movements, and emerging skill clusters within targeted sectors. Supporting early-stage capability discussions for undefined or future-oriented talent needs will be an essential aspect of your role.Finally, your contributions to the Talent Acquisition Center of Excellence initiatives will further enhance our recruitment capabilities.

Mar 3, 2026
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Enterprise Architect at TAWANTECH | Riyadh

TAWANTECH

Full-time|On-site|Riyadh, Riyadh Province, Saudi Arabia

Job Summary:Join TAWANTECH as an Enterprise Architect, where you will play a pivotal role in aligning our IT strategy with the broader business objectives of the organization. You will provide critical architectural guidance and direction for the development, implementation, and integration of innovative IT solutions that foster a cohesive technology ecosystem across various departments. Your strategic vision will be integral in driving innovation, enhancing operational efficiency, and facilitating our digital transformation initiatives.Key Responsibilities:Design, maintain, and optimize the enterprise architecture framework in alignment with the organization’s business goals.Collaborate with stakeholders to create and document clear architectural designs, covering business processes, information flows, and technical specifications.Analyze the current IT infrastructure to identify enhancement and innovation opportunities.Oversee architectural reviews to ensure compliance with architectural principles and standards during project lifecycles.Offer expertise in application development, infrastructure, and cybersecurity to craft comprehensive integration solutions.Keep updated on industry trends and emerging technologies to provide insights on their potential impacts and opportunities for the organization.Facilitate discussions and strategic decision-making regarding technology solutions and investments.Mentor technical teams to adopt architectural best practices, enhancing overall system quality and performance.Document architectural frameworks, principles, standards, and best practices to support governance and compliance initiatives.

Jan 28, 2026
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Incident Manager

tawantech

Full-time|On-site|Riyadh, Riyadh Province, Saudi Arabia

About the RoleWe are seeking a skilled Incident Manager to oversee and direct our Tier 1 and Tier 2 IT operations. This pivotal role will ensure prompt incident detection, effective escalation, and resolution across our core banking and financial systems, fostering a culture of proactive service management while minimizing disruptions and facilitating swift recovery.Key ResponsibilitiesIncident ManagementOversee the end-to-end incident management process to guarantee rapid response and business continuity.Collaborate with technical, business, and vendor teams during critical incidents.Carry out root cause analysis (RCA) and implement preventive strategies.Keep stakeholders informed about incident status, impact, and resolution progress.Monitor SLAs and KPIs to ensure adherence to service standards.Tier 1 Support (First Line of Defense)Act as the initial point of contact for all IT service disruptions and requests.Conduct basic troubleshooting (system checks, log review, user issue validation).Accurately record and classify incidents in the ITSM system.Escalate unresolved issues to Tier 2 teams with complete incident context.Monitor alerts from various monitoring tools (e.g., Dynatrace, SCOM, Splunk) and take initial action.Tier 2 Support (Advanced Troubleshooting)Manage escalated incidents requiring in-depth technical investigation.Execute system diagnostics, configuration reviews, and recovery actions.Work closely with application, infrastructure, and network teams.Provide temporary workarounds and coordinate permanent fixes.Assist in post-incident reviews to identify service gaps and areas for improvement.

Oct 15, 2025
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Temenos Kony Infinity Developer

tawantech

Full-time|On-site|Riyadh, Riyadh Province, Saudi Arabia

Job Overview:Join our dynamic team at tawantech as a proficient Temenos Kony Infinity Developer. In this pivotal role, you will design, develop, and implement cutting-edge mobile applications utilizing the Temenos Kony Infinity platform. Collaborating closely with clients, you will translate their business requirements into innovative technical solutions.Key Responsibilities:Craft, develop, and deploy mobile applications leveraging the Temenos Kony Infinity platform.Engage with clients to meticulously understand their business challenges and deliver tailored solutions.Maintain comprehensive technical documentation for all projects.Diagnose and rectify technical issues throughout the development lifecycle.Ensure project deliverables meet deadlines and adhere to budget constraints while aligning with client specifications.Stay abreast of the latest trends in mobile application development and integrate these insights into projects.Play an integral role in the management of new products and services on the KONY platform.Conduct thorough analysis, design, coding, debugging, testing, documentation, and deployment of applications in a fast-paced client environment.Exhibit self-motivation and the capability to work independently with minimal supervision.Possess a solid understanding of Infinity Quantum Visualizer, Infinity Digital Banking, Mobile Fabric, and related technologies such as JavaScript, HTML, CSS, Bootstrap, and jQuery.Collaborate effectively with various technical stakeholders to support solution development, requirement elaboration, and project guidance.Assess digital business requirements to determine optimal system architecture and integration methods.Address technical inquiries related to Infinity tools and technologies.Evaluate existing infrastructures, systems, and web services.Lead technical discussions with customer project teams and vendors when necessary.Propose coding best practices and contribute documentation to enhance customer understanding.Work alongside other Temenos Infinity team members to manage requests from customers efficiently.Optimize application performance on the Infinity platform from end to end.

Feb 24, 2026
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Newgen Developer

Tawantech

Full-time|On-site|Riyadh, Riyadh Province, Saudi Arabia

Job PurposeThe Newgen Developer plays a crucial role in the design, development, customization, and support of Newgen-based banking applications. This includes workflow automation, document management, and digital onboarding solutions. The position ensures secure, scalable, and compliant implementations that align with banking regulations and business objectives.Key ResponsibilitiesNewgen Application DevelopmentDesign, develop, customize, and maintain solutions on Newgen platforms (OmniFlow, OmniDocs, OmniEnterprise, BPM).Build and configure workflows, forms, business rules, and case management solutions.Customize user interfaces, scripts, and integrations to address business needs.Banking Systems IntegrationIntegrate Newgen solutions with core banking systems, payment systems, CRM, and third-party applications via APIs and web services.Ensure seamless data flow between Newgen and enterprise systems.Support & OptimizationProvide L2/L3 support, troubleshooting, and performance tuning for Newgen applications.Analyze and resolve production issues within defined service level agreements (SLAs).Optimize workflows and processes to enhance operational efficiency.Security & ComplianceImplement banking security standards, access control measures, audit trails, and data protection protocols.Ensure solutions comply with regulatory requirements (SAMA, AML, KYC, internal audit standards).Documentation & CollaborationPrepare technical documentation, solution designs, and deployment guides.Collaborate closely with business analysts, QA teams, vendors, and banking stakeholders.Support user acceptance testing (UAT), deployments, and post-go-live activities.

Jan 29, 2026
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Card Products Subject Matter Expert

tawantech

Full-time|On-site|Riyadh, Riyadh Province, Saudi Arabia

Job OverviewAs the Products Subject Matter Expert (SME) – Cards, you will play a crucial role in delivering comprehensive expertise in card products, including credit, debit, and prepaid cards. Your insights will be vital in supporting product development, operations, technology, compliance, and business teams to ensure product integrity, regulatory adherence, operational efficiency, and effective implementation throughout the card lifecycle.Key ResponsibilitiesExpertise & Product Ownership Serve as the authoritative expert for card products, encompassing features, pricing, billing, rewards, disputes, chargebacks, and lifecycle management. Offer strategic guidance on product structures, customer journeys, and holistic processes. Collaborate with product managers on enhancements, launches, and ongoing optimization efforts.Collaboration with Stakeholders Work closely with Operations, Technology, Risk, Compliance, Legal, Marketing, and Customer Service teams. Convert business needs into functional specifications and assist in system implementations. Act as the primary contact for resolving intricate product or process-related challenges.Compliance & Risk Management Ensure card products meet regulatory standards, network rules (Visa, Mastercard, RuPay, Amex, etc.), and internal policies. Assist with audits, regulatory examinations, and remediation of issues related to card products. Monitor product risks, customer feedback, and operational incidents.Product Lifecycle & Change Management Oversee the complete product lifecycle, including onboarding, issuance, usage, billing, disputes, renewals, upgrades, and closures. Lead or assist in change initiatives such as pricing alterations, rule modifications, system upgrades, and new feature introductions. Conduct impact assessments and readiness evaluations for product changes.Data Insights & Performance Analysis Evaluate product performance, customer behavior, and operational metrics. Identify opportunities to enhance customer experience, profitability, and operational efficiency. Assist in the creation of dashboards, management information systems, and reporting.Training & Knowledge Sharing Act as a knowledge resource for internal teams regarding card product features and processes. Aid in the development of training materials, standard operating procedures, FAQs, and job aids. Conduct training sessions on product knowledge for business and support teams.

Feb 8, 2026
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Project Governance Manager at Tawantech | Riyadh

Tawantech

Full-time|On-site|Riyadh, Riyadh Province, Saudi Arabia

Role OverviewJoin Tawantech as a Project Governance Manager within a prestigious banking institution in Saudi Arabia. In this pivotal role, you will lead the establishment and management of comprehensive project governance frameworks to ensure the successful execution of strategic and regulatory initiatives. The ideal candidate will possess a background in Big 4 consulting alongside significant experience in banking environments, demonstrating a robust understanding of Saudi regulatory and compliance standards.Key ResponsibilitiesDevelop, implement, and sustain project governance frameworks, standards, and controls across various banking programs and initiatives.Ensure adherence to Saudi banking regulations, company policies, and governance protocols.Oversee and assure the integrity of project and transformation portfolios, including monitoring progress, managing risks and issues, and facilitating escalation processes.Generate governance dashboards, reports, and presentations for senior management and steering committees.Evaluate project documentation (business cases, plans, delivery artifacts) to ensure quality assurance and compliance.Collaborate closely with business units, IT, risk, compliance, and internal audit teams.Assist in regulatory and audit engagements as necessary.Promote consistency and best practices in project delivery throughout the bank.

Feb 3, 2026
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Senior Digital Technical Support Specialist - Banking

Tawantech

Full-time|On-site|Riyadh, Riyadh Province, Saudi Arabia

Join our dynamic team at Tawantech as a Senior Digital Technical Support Specialist in the exciting field of Banking. We are looking for a highly motivated and customer-focused bilingual professional fluent in both Arabic and English to enhance our Digital Banking Support Team.The successful candidate will deliver frontline support tailored to both retail and corporate clients, ensuring a seamless experience across all digital banking platforms, including internet and mobile banking as well as corporate e-channels.This position necessitates a blend of banking expertise, exceptional communication skills, and a foundational understanding of technical aspects to efficiently liaise with our IT and business units.Key Responsibilities:Address customer inquiries and support requests related to digital banking services for both retail and corporate clients.Document, monitor, and follow up on issues until resolution, ensuring clients receive timely updates.Collaborate with IT and operations teams to resolve technical or functional issues.Assist with the onboarding and activation of corporate clients utilizing digital banking services.Communicate professionally in Arabic and English through various channels such as phone, email, and ticketing tools.Generate daily and weekly reports on customer cases, common issues, and resolutions.Contribute to enhancing the customer experience by identifying recurring issues and service gaps.Qualifications & Skills:Bachelor’s degree in Business Administration, Information Technology, or a related field.6–10 years of experience in banking customer support or digital channel operations.Proficient understanding of retail and corporate banking products and digital platforms.Outstanding communication and interpersonal skills in Arabic and English.Strong follow-up and coordination skills.Basic technical knowledge related to online or mobile banking systems is a plus.Preferred Qualifications:Experience within the Saudi banking sector or financial services institutions.Familiarity with digital transformation initiatives and banking support tools (CRM, ticketing systems, etc.).What We Offer:A vibrant role within a leading digital banking environment.Exposure to supporting both retail and corporate clients.Opportunities for career growth and professional development.

Jan 1, 2026

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