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Experience Level
Entry Level
Qualifications
Excellent communication skills, both verbal and writtenStrong problem-solving abilitiesAbility to work independently and as part of a teamPrior experience in customer service or client support is preferredFlexibility to work varied shifts
About the job
Ultimate Performance is hiring a Part-Time Client Support Executive in Manchester. This position serves as the first point of contact for clients, handling inquiries and resolving issues to maintain a high standard of service.
Role overview
As a Client Support Executive, the focus is on delivering prompt and helpful assistance to clients. The role involves answering questions, addressing concerns, and ensuring that each client receives attentive support throughout their experience.
What you will do
Respond to client inquiries and requests
Resolve issues efficiently and professionally
Maintain clear and proactive communication with clients
Requirements
Strong communication skills
Positive attitude and dedication to service
Ability to work well in a busy setting
Problem-solving mindset
About Ultimate Performance
Ultimate Performance is a leading fitness business dedicated to delivering world-class personal training services. With a commitment to helping clients achieve their health and fitness goals, we take pride in our knowledgeable staff and innovative training methods. Join us and be a part of a passionate team that values excellence and client satisfaction.
Full-time|Hybrid|Manchester, England, United Kingdom
Join NQC as a Customer Success Executive!NQC is a dynamic and rapidly expanding software enterprise that specializes in innovative supply chain risk management platforms. Positioned within the 'Tech for Good' sector, we empower some of the largest organizations across various industries with our online solutions.Located in the heart of Manchester, we promote…
Why Join Us?At SafetyCulture, we are a leading global technology company, but we’re not what you might expect. Enjoy catered lunches, engaging team events, and yes... even dogs in the office! However, it’s not just the perks that attract talent.Our dedicated team of nearly 1,000 professionals is passionate about improving our products and enriching the lives of our customers. At SafetyCulture, you’ll often hear, “yes, let’s give it a shot,” rather than “that’s not how we do things here.”We are committed to building innovative tools that enhance work for the 3 billion individuals who drive the world forward - from factory floor operators to baggage handlers, truck drivers, servers, and store assistants. We possess the scale and innovation typical of major tech companies, without the bureaucratic delays. Our environment empowers experienced professionals to solve real problems quickly.With us, you have personal ownership. Every full-time team member receives equity, ensuring that when we grow, so do you. We acknowledge that no company is perfect, and as we embark on our next growth stage, we focus on scaling efficiently, underpinned by operational maturity, a clear vision, and a robust emphasis on AI.This is impactful tech without the corporate hassle. If this excites you more than it intimidates you, you’ll be a great fit.About YouYou are a strategic and commercially savvy Customer Success leader with a proven track record of building and scaling high-performing SaaS teams across the EMEA region. You have experience in leading leaders, collaborating closely with Sales and Product teams, and adeptly transforming strong customer outcomes into long-term value, retention, and sustainable business growth.You are equally comfortable discussing forecasts and expansion strategies in the boardroom as you are refining playbooks or engaging in complex conversations with enterprise customers.Your balanced leadership approach is based on data, commercial judgment, and authentic customer empathy. You are comfortable challenging conventional wisdom, maintaining a long-term viewpoint, and navigating fast-paced, matrixed environments. Above all, you recognize Customer Success as a vital driver of growth, retention, and long-term customer value.
Full-time|Hybrid|Manchester, England, United Kingdom
Join NQC: A Leader in Supply Chain Risk ManagementNQC is an innovative and expanding software company dedicated to enhancing supply chain risk management through advanced web platforms. We thrive in the 'Tech for Good' sector, empowering some of the largest organizations across various industries with our solutions.Situated in the heart of Manchester, we pride ourselves on fostering a collaborative and inclusive work environment. Our hybrid working model encourages team bonding through regular social events and gatherings. Here, you will have the chance to contribute to globally recognized technology solutions that support sustainability and a brighter future.Your Role in Customer SuccessAs a Customer Success Executive, you will be the driving force behind our Customer Success team. Your primary responsibility will be to cultivate and nurture strong, strategic relationships with our customers while ensuring the seamless delivery of NQC’s services. Each executive will focus on a specific area—Onboarding, Adoption, or Operations—to enhance departmental performance.ResponsibilitiesDevelop a comprehensive understanding of all areas of CSE responsibilities to provide effective support during team member absences.Collaborate with Customer Success Managers (CSMs) and senior leaders to prepare for Quarterly Business Reviews (QBRs) and critical client meetings.Identify opportunities for process improvements within the Customer Success function to align with scalability objectives.Perform additional ad-hoc tasks as assigned.Specialization AreasNote: While the role encompasses multiple core functions, successful candidates will be assigned to a specific focus area based on their skills and the company’s needs, dedicating approximately 80% of their time to this primary area.Onboarding & Enablement: Lead the onboarding process for new and existing clients, ensuring quick value realization and effective platform adoption. Maintain a library of digital training resources and conduct impactful training sessions.Product Adoption & Usage: Monitor client usage patterns, analyze data to drive product engagement, and provide strategic insights to enhance product utilization.
Full-time|On-site|Manchester, New Hampshire, United States
About the Role GBG is hiring a Customer Success Associate in Manchester, New Hampshire. This role centers on building strong client relationships and supporting customers as they use our services. The position involves regular interaction with clients to understand their needs and help them reach their goals. What You Will Do Guide new clients through onboarding and help them get started with our services Maintain ongoing relationships with customers, checking in and addressing questions or concerns Offer practical solutions tailored to each client’s situation Act as a trusted advisor throughout the customer journey Location This position is based in Manchester, New Hampshire, United States.
Full-time|On-site|Manchester, New Hampshire, United States
Role Overview GBG seeks a Customer Success Manager based in Manchester, New Hampshire. This role focuses on helping clients reach their goals and get the most from GBG's services. Building strong relationships and understanding each client's needs are central to the work. What You Will Do Work closely with clients to understand their specific requirements Provide solutions tailored to each client’s situation Support clients to ensure satisfaction with GBG’s services Build and maintain long-term client relationships Contribute to company growth by helping clients succeed
Customer Success ManagerManchester (Hybrid, up to 3 days WFH) | Up to £33k (OTE up to £40k)Street Group is a leading innovator in the PropTech sector within the UK, dedicated to enhancing the experiences of those involved in real estate transactions. Our mission is to revolutionize the property industry by providing cutting-edge technology that supports both buyers and sellers, enhancing the entire process of buying, selling, renting, and letting properties.As we experience rapid growth, particularly with enterprise-level estate agencies, we are looking for a dedicated Customer Success Manager to join our team. This role is crucial in nurturing our largest and most complex client relationships, ensuring they fully utilize our products and derive maximum value from their partnerships with us. You will play a pivotal role in shaping the future of customer success at Street Group.Over the last five years, we have developed Street.co.uk, a groundbreaking platform that emphasizes transparency, user experience, and aesthetic design, fundamentally changing how the property industry operates. As part of our vibrant and ambitious Street.co.uk team, you will be the primary product expert for our customers, guiding them through their journey with Street and fostering client success while identifying avenues for growth across Street Group's suite of products.You will have the freedom to manage your schedule and conduct workshops, consistently exceeding customer expectations and helping them navigate our systems, ultimately making a significant impact as we expand our operations.
As a Customer Success Manager at PHMG, you will play a pivotal role in nurturing our client relationships and ensuring they derive maximum value from our services. You will be responsible for onboarding new clients, addressing their inquiries, and proactively identifying opportunities for upselling and cross-selling our products. Your goal is to enhance customer satisfaction and loyalty while driving revenue growth.
Join SafetyCulture as a Senior Customer Success Manager where you will be a pivotal part of our mission to enhance operational excellence. In this role, you will engage with our most promising accounts, serving as a trusted advisor to help clients unlock the full potential of our platform. Your contributions will ensure they meet their business objectives and deepen their partnership with us. The ideal candidate will possess extensive experience managing Enterprise clients across diverse industries, showcasing a proven ability to drive customer success and satisfaction.
Full-time|On-site|Manchester, England, United Kingdom
About Kroo Kroo aims to build the world’s leading social bank. The team believes banking can be a force for good, improving lives and supporting positive change for the planet. Every day, colleagues from technology, customer experience, marketing, legal, and banking backgrounds work together to make this vision real. Role Overview: KYC Onboarding Specialist The KYC Onboarding Specialist will help shape the customer journey at Kroo. Curiosity about customer behavior and a drive to deliver excellent service are essential. This position works closely with cross-functional teams, including product and development, to improve onboarding processes and support the wider organization. What Sets Kroo Apart Strong focus on personal development and skill growth Collaboration with diverse, experienced professionals A culture that values people and teamwork Location Based in Manchester, England, United Kingdom.
As a Client Success Manager at PHMG, you will play a pivotal role in ensuring our clients achieve their desired outcomes through our services. You will be the primary point of contact for our clients, cultivating strong relationships, addressing their needs, and advocating for their success. Your responsibilities will include onboarding new clients, providing ongoing support, and identifying opportunities for upselling our services.
SafetyCulture is seeking a French Speaking Account Executive based in Manchester. This position centers on building relationships with clients in French-speaking markets and supporting their understanding of SafetyCulture’s solutions. Role overview The French Speaking Account Executive will focus on client engagement and growth. Regular conversations with prospective and existing customers in French will form a core part of the day-to-day work. The role involves explaining SafetyCulture’s offerings and ensuring clients see value in the platform. What you will do Engage with clients and prospects in French-speaking regions Communicate the benefits and features of SafetyCulture’s solutions Support customer success and foster strong client relationships Who will thrive in this role Fluency in French Interest in customer success and relationship-building Motivation to contribute to a collaborative team
Restaurant Onboarding SpecialistBecome a pivotal part of our mission to revolutionize the way people shop and dine, where innovation, impact, and growth are the driving forces behind everything we do. Our Commercial team is at the heart of Deliveroo’s marketplace—shaping our service to restaurants, grocers, and emerging verticals globally. From forging key partnerships to exploring new revenue avenues and developing data-driven growth strategies, we tackle ambitious challenges that propel the business forward. If you excel in dynamic, commercial settings and aspire to shape the future of a global brand—this is the right team for you.We are seeking a Restaurant Onboarding Specialist to join our Manchester office. In this role, you will be an essential liaison for our newly onboarded partners during their initial two months on the platform, ensuring they are equipped with the necessary tools, confidence, and strategies to achieve long-term success.Your ResponsibilitiesAs part of the New Partner Experience (NPX) team, you will collaborate cross-functionally with Sales and Account Managers to facilitate a seamless experience for our partners, guiding them through our systems and optimizing their growth from day one.Here’s what a typical day might encompass:Lead Partner Relationships: Serve as the primary point of contact for newly partnered restaurants, ensuring their success and high engagement with the platform.Consult on Growth: Educate partners on enhancing their menu visibility and leveraging advertising tools to maintain consistent order flow.Liaison & Coordination: Act as the conduit between restaurant partners and internal teams, such as the photography team, to guarantee their digital storefront is presented to the highest standard.Build Lasting Trust: Conduct high-quality outbound calls to address partner queries promptly, fostering the trust needed for a successful long-term partnership.Operational Excellence: Manage administrative tasks for each restaurant with accuracy, ensuring they are comfortable with our processes and systems.Qualifications for SuccessEssentialStrong Communication Skills: Exceptional phone demeanor with the poise to lead frequent outbound calls and the empathy to understand partner needs.Target-Oriented Mindset: Demonstrated ability to pursue and achieve challenging targets.
Full-time|On-site|Ancoats, Manchester, United Kingdom
At DF Capital, we pride ourselves on being a specialized bank that delivers award-winning solutions in commercial finance, retail finance, and savings products tailored for both consumers and small businesses.Located in the vibrant city of Manchester, we serve a diverse clientele across the UK and Europe, empowering them with customized financial solutions that support their ambitions.Our approach is innovative and agile, merging the expertise of a specialist lender with the security and service standards that a regulated bank provides. Whether it's through flexible lending options or straightforward savings products, we prioritize our customers' needs above all.In 2025, we launched DF Capital Retail Finance, a subsidiary dedicated to providing specialized hire purchase solutions for retail consumers.Our mission is to consistently deliver the best possible outcomes for our customers, our communities, and one another.
Location: Manchester (Hybrid, up to 2 days working from home) About Street Group Street Group is one of the UK's fastest-growing PropTech companies, focused on improving the property industry for everyone involved in buying, selling, renting, and letting. Through technology, the team supports UK Estate Agencies and aims to raise the standard of property experiences across the country. Role Overview The Graduate Onboarding Specialist guides new clients as they start using Spectre, Street Group’s award-winning instruction generation tool. This role acts as the main point of contact for customers during onboarding, helping them feel confident and enthusiastic about the product. What You Will Do Support new clients through each step of their onboarding journey with Spectre Answer questions and provide clear guidance to ensure a smooth transition Help customers become comfortable and confident in using Street Group’s technology Who Will Succeed Here People who enjoy working independently and taking ownership of their work Those with a natural curiosity and eagerness to learn Individuals who want to make a meaningful difference in a growing company
Role Overview PHMG seeks a Client Success Team Leader to guide a client-focused team in Manchester. This role centers on supporting client satisfaction and driving positive results for every account. Main Responsibilities Lead and motivate a team dedicated to client success Develop and implement strategies to strengthen client engagement Monitor team performance and provide feedback Promote a collaborative, supportive work culture Spot opportunities to refine processes and improve service Ensure clients consistently receive attentive, high-quality support Location This position is based in Manchester.
Full-time|On-site|Manchester, England, United Kingdom
Join Zenoti, a leading provider of an all-in-one cloud-based software solution tailored for the beauty and wellness industry. Our platform empowers businesses by enabling them to efficiently manage online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs, and more—streamlining operations while enhancing customer retention and profitability.With a strong presence in over 50 countries, Zenoti serves more than 30,000 salons, spas, medspas, and fitness studios. Our impressive client list includes renowned brands such as European Wax Center, Hand & Stone, Massage Heights, and TONI&GUY.Zenoti has achieved remarkable milestones, including reaching a unicorn valuation of over $1 billion, garnering recognition as a Next Tech Titan by GeekWire, and securing an $80 million investment from TPG. We are also honored to be recognized as a Great Place to Work Certified™ for 2021-2022, reflecting our commitment to fostering a supportive and empowering workplace culture. Discover more about us at zenoti.com.We are seeking a dynamic bilingual French–English EU Onboarding Specialist with a background in sales engineering, solutions consulting, or enterprise implementation to help drive our growth in European markets.This role is instrumental within our Implementation team, bridging the gap between pre-sales discussions and seamless onboarding experiences. You will take ownership of delivering tailored solutions while ensuring clients feel confident in their investment in Zenoti.Your responsibilities will include guiding clients through the stages of onboarding, from finalizing deals to going live, and facilitating a smooth transition to support, all while ensuring commercial confidence and operational success.
Part-time|On-site|Manchester, England, United Kingdom
Ultimate Performance is hiring a Part-Time Client Support Executive in Manchester. This position serves as the first point of contact for clients, handling inquiries and resolving issues to maintain a high standard of service. Role overview As a Client Support Executive, the focus is on delivering prompt and helpful assistance to clients. The role involves answering questions, addressing concerns, and ensuring that each client receives attentive support throughout their experience. What you will do Respond to client inquiries and requests Resolve issues efficiently and professionally Maintain clear and proactive communication with clients Requirements Strong communication skills Positive attitude and dedication to service Ability to work well in a busy setting Problem-solving mindset
Full-time|£28K/yr - £28K/yr|On-site|Manchester, England, United Kingdom
SMRS is a brand and communications agency headquartered in Manchester, working with clients worldwide. The team partners with individuals and organizations who want to drive meaningful change, with a strong focus on creativity, innovation, and challenging established ways of thinking. Inclusion, sustainability, and social purpose are core values reflected in both the agency’s work and culture. Role overview The Sales and Marketing Executive plays a key part in raising awareness of SMRS’s products and services. Day-to-day, this role manages a pipeline of leads using the company’s CRM, engages prospects through multiple marketing channels, and works closely with colleagues to support campaigns that make a positive difference in the community and beyond. Key responsibilities Assist with the execution of sales and marketing campaigns across email, social media, and digital platforms. Set KPIs and monitor campaign performance. Support daily campaign activities in HubSpot, ensuring database records are accurate and up to date. Maintain the quality and integrity of all communications in line with SMRS brand standards. Requirements Self-motivation and a sense of ownership in work. Curiosity and eagerness to learn and grow. Proactive, adaptable, and collaborative approach. Dedication to delivering quality results and supporting teammates. Location Manchester, England, United Kingdom
Role overview Sixt SE is looking for a Part-Time Sales Executive to join the Manchester branch. The position centers on supporting customers and promoting Sixt's premium car rental services. Flexible scheduling allows this role to fit around other commitments. Main responsibilities Provide attentive customer service and build strong relationships. Help customers choose vehicles that suit their needs. Promote available services and work toward sales targets. Assist the team with daily operations as needed. Requirements Clear communication skills and a focus on customer satisfaction. Comfort interacting with people and understanding their needs. Motivation to achieve goals and support team performance. Work schedule This part-time role offers flexible hours and is based in Manchester.
Join phmg as a Client Success Manager, where you will play a pivotal role in ensuring our North American clients achieve their desired outcomes. In this 12-month fixed-term contract position, you will leverage your expertise in client engagement and relationship management to foster loyalty and drive satisfaction.Your responsibilities will include onboarding new clients, conducting regular check-ins, and identifying opportunities for upselling our services. You will collaborate closely with cross-functional teams to ensure a seamless client experience.
