Qualifications
What will you be doing?This isn't your typical office job; you'll play an active role in making a real difference for our customers. You will be the 'bike friend' who assists customers via phone, email, or chat. Your tasks during the 'summer phase' include:Answering questions: Helping customers choose the right accessories or checking on an order. Resolving issues: If something goes wrong, you’ll ensure the customer is back on track and smiling. Collaborating: Working closely with your team and the Lead Customer Care to provide the best service each day. Who are you?You are a student or a recent graduate who is eager to get hands-on experience. You enjoy talking to people and learn quickly how our systems operate. Availability: You can work from April through September. Communication: You are proficient in both Dutch and English, both spoken and written. Attitude: You are positive, social, and a true team player. Experience: No prior experience required! We will equip you with the necessary training.
About the job
Are you looking to earn extra income while being part of a vibrant team? Join our Customer Care team this spring and summer! At Mantel, you can enjoy competitive pay, flexible hours, and a fantastic work atmosphere where the vibe is always 'top-notch'. If you're ready to jump into the Customer Care department in Arnhem, we want to hear from you!
At Mantel, our mission is clear: we want a Mantel bike on every corner! We have rapidly evolved from a local bicycle shop to a major European player. How do we achieve this? Through teamwork, entrepreneurship, and having fun while working. This spring and summer, we need you to help strengthen our team!
About Mantel
Mantel is on a mission to make cycling enjoyable and accessible for everyone. Having transformed from a small local bike shop to a leading European brand, we focus on teamwork and a positive work culture. As we continue to grow, we invite you to be a part of our journey.
