Part-Time Customer Support Specialist

Axle EnergyLondon

On-site Part-time

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Experience Level

Entry Level

Qualifications

The ideal candidate should possess strong communication skills, both written and verbal, and demonstrate a commitment to customer satisfaction. Previous experience in customer support or a related field is advantageous but not required. An understanding of energy technologies or sustainability practices is a plus.

About the job

About Axle Energy

Axle Energy builds software that helps move energy consumption to times when electricity is cleaner and more affordable. The platform manages charging for vehicles, heating systems, and home batteries, with oversight of hundreds of thousands of energy assets. The company is scaling up to meet rising demand and currently shifts gigawatt-hours of electricity in the real world. Axle Energy is backed by investors such as Accel.

Learn more about Axle Energy’s work here.

Role Overview: Part-Time Customer Support Specialist (London)

This part-time contract role runs for 3 months. Axle Energy is looking for someone who can quickly make an impact by supporting users and helping them get the most from the company’s products.

What You’ll Do

Handle complex or high-priority customer issues from start to finish.
Collaborate with technical colleagues to analyze and resolve customer problems.
Contribute to and improve internal technical documentation and knowledge resources.
Spot recurring customer challenges and share insights to help improve the product.

What Helps You Succeed

Organized: Comfortable managing a to-do list and shifting priorities as needed to keep important tasks on track.
Empathetic: Cares about customer challenges and works hard to resolve issues thoroughly.
Curious: Eager to dig into problems and approach troubleshooting with an open mind.

Benefits and Compensation

Axle Energy offers a competitive salary for this contract role. The company maintains an equitable pay structure, with a 1:1 median compensation ratio between founders and team members. Team members have the chance to help shape the future of energy markets and support the shift to a low-carbon world.

About Axle Energy

Axle Energy is at the forefront of transforming the energy landscape by developing cutting-edge software solutions that facilitate energy efficiency and sustainability. Our mission is to enable users to harness energy resources effectively while contributing to a greener future. With our strong backing from top-tier investors, we are poised for significant growth and impact in the energy sector.

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