Part-Time Evening Customer Service Team Leader

Starling BankSouthampton, England, United Kingdom

On-site Part-time

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Experience Level

Manager

Qualifications

We are looking for candidates who have:Strong leadership and motivational skillsA passion for customer service and a drive to enhance customer experiencesExcellent communication abilitiesExperience in a customer service environmentA commitment to our values and mission

About the job

Main responsibilities

Lead and motivate a team of customer service colleagues during evening shifts
Encourage a positive, customer-focused environment
Support the delivery of banking solutions that are fair, simple, and human
Model and uphold Starling Bank’s values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness

What Starling values in this role

This position suits leaders who put customers first and help create a supportive team culture. The ideal person encourages others, contributes to a positive workplace, and ensures customers feel valued with every interaction.

Shift details

Part-time, averaging 30 hours per week
Evening shifts, typically from 17:00 to 01:30
Shifts may be scheduled on any day, Monday through Sunday

Recruitment process

Starling’s interview process is conversational and designed for both sides to learn more. Steps include:

Initial call or video interview with the talent acquisition team
Final interview with a Customer Services leader, which includes Q&A, a role play, and a written exercise

Candidates are welcome to ask questions throughout the process.

About Starling Bank

Starling Bank is on a mission to provide a fairer and smarter alternative to traditional banking. As a leading digital bank, we are powered by innovative technology and a commitment to exceptional service. Our vision is to redefine the banking industry by making it accessible to everyone, fostering sustainability, and creating an inclusive environment for all.

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