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Part-Time Hospital Communications Operator

Luminis HealthAnnapolis, MD
On-site Part-time $17/hr - $21/hr

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Experience Level

Experience

Qualifications

Education and Experience Requirements:Minimum educational requirement includes a High School Diploma or equivalent. Prior experience with Infinity System or Call Manager is preferred, along with a background in customer service.

About the job

Luminis Health is looking for a part-time Hospital Communications Operator to help coordinate essential communication services at its Annapolis, MD location. This position plays a key role in keeping information flowing smoothly between patients, providers, and the community.

What you will do

  • Answer incoming calls promptly, typically within three rings, and prioritize requests as they come in.
  • Relay information accurately and resolve any undelivered messages, making sure clients are notified when needed.
  • Manage paging, secure messaging, and voicemail systems to support daily operations and urgent needs.
  • Send out text alerts and notifications using the hospital’s mass communication system, following instructions from clinical and administrative leaders.
  • Handle emergency code alerts and provide assistance with foreign language communications as required.
  • Use Epic or other databases to look up patient information, help with call routing, and offer courteous, accurate details to the public.
  • Process Ethics Consult requests, communicate with on-call staff, and keep "on call" schedules up to date.

Role focus

This role centers on delivering timely, accurate information and dependable support for hospital communications. The operator is a key point of contact for both routine and urgent messages, helping ensure the hospital’s operations run smoothly at all hours.

About Luminis Health

Luminis Health is committed to delivering high-quality healthcare services to the community, focusing on patient-centered care and effective communication. Join our dedicated team and contribute to enhancing healthcare experiences.

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