About the job
Luminis Health is looking for a part-time Hospital Communications Operator to help coordinate essential communication services at its Annapolis, MD location. This position plays a key role in keeping information flowing smoothly between patients, providers, and the community.
What you will do
- Answer incoming calls promptly, typically within three rings, and prioritize requests as they come in.
- Relay information accurately and resolve any undelivered messages, making sure clients are notified when needed.
- Manage paging, secure messaging, and voicemail systems to support daily operations and urgent needs.
- Send out text alerts and notifications using the hospital’s mass communication system, following instructions from clinical and administrative leaders.
- Handle emergency code alerts and provide assistance with foreign language communications as required.
- Use Epic or other databases to look up patient information, help with call routing, and offer courteous, accurate details to the public.
- Process Ethics Consult requests, communicate with on-call staff, and keep "on call" schedules up to date.
Role focus
This role centers on delivering timely, accurate information and dependable support for hospital communications. The operator is a key point of contact for both routine and urgent messages, helping ensure the hospital’s operations run smoothly at all hours.
