Part-Time Level 1 Support Engineer

InstructureBudapest, Hungary

On-site Part-time

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Experience Level

Entry Level

Qualifications

Strong communication skills, both verbal and writtenFamiliarity with technical support processesAbility to work independently and efficiently manage timeProblem-solving skills and attention to detailExperience with customer service software is a plus

About the job

Instructure is hiring a Part-Time Level 1 Support Engineer in Budapest. This role centers on helping clients resolve technical issues and improve their experience with our platforms.

Role overview

As a member of the customer support team, you will respond to user inquiries, troubleshoot reported problems, and guide clients toward effective solutions. The position calls for a balance of technical know-how and a strong focus on customer satisfaction.

What you will do

Assist clients by identifying and resolving technical issues
Communicate solutions clearly to users
Contribute to a positive support experience for all platform users

Requirements

Technical aptitude for troubleshooting software or platform issues
Strong communication and customer service skills
Ability to work part-time in Budapest

About Instructure

Instructure is a leading educational technology company committed to helping institutions and educators achieve their goals through innovative software solutions. We foster a culture of collaboration, transparency, and excellence in everything we do.

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