Performance Engineer at Hippocratic AI | Palo Alto

Hippocratic AI builds generative AI technology for healthcare, focusing on safe, autonomous clinical conversations with patients. The company’s proprietary large language models, known as the Polaris constellation, drive this platform and have achieved an accuracy rate above 99.9%. As a Senior Staff AI Engineer based in Palo Alto, this role centers on advanc…

Hippocratic AI is building generative AI systems for healthcare, focused on safe, autonomous clinical conversations. The company’s proprietary large language models (LLMs) power these interactions, achieving an accuracy rate above 99.9%. This team is developing a healthcare-exclusive, safety-first LLM platform with the goal of improving patient outcomes worldwide. The company is led by CEO Munjal Shah and a group of physicians, hospital executives, AI researchers, and engineers from organizations such as El Camino Health, Johns Hopkins, Stanford, Google, Meta, Microsoft, and NVIDIA. Hippocratic AI is backed by leading investors in healthcare and AI, including Avenir Growth, CapitalG, General Catalyst, and a16z. The company recently completed a $126 million Series C round, reaching a $3.5 billion valuation and $404 million in total funding. Role overview The Staff AI Engineer will shape the technical direction for voice-based generative AI in healthcare. This position involves designing intelligent systems that enable clinically safe healthcare agents, blending expertise in large language models, real-time voice interaction, and user-centered product development. This is a hands-on role with significant impact. The Staff AI Engineer will oversee one or more core AI domains, such as retrieval-augmented generation (RAG), agent orchestration, evaluation, or real-time voice. Collaboration with AI researchers, product managers, and clinical experts is central, as is mentoring engineers across the organization. Contributions in this role will influence how patients and providers interact with generative AI at scale. Hippocratic AI seeks experienced technical leaders who want to apply AI to real-world healthcare challenges and set high standards for technical excellence. Location requirement This position is based in Palo Alto and requires in-person attendance at the office five days a week unless otherwise specified.

About UsAt Hippocratic AI, we are pioneers in the realm of generative AI for healthcare. Our innovative system enables safe and autonomous clinical dialogues with patients, achieving over 99.9% accuracy through our proprietary large language models (LLMs) within the Polaris constellation.Why Join Our TeamTransform healthcare with safety in mind. We are developing the world’s first healthcare-specific, safety-centric LLM, a revolutionary platform aimed at enhancing patient outcomes globally. This represents a new category in healthcare technology.Collaborate with industry leaders. Co-founded by CEO Munjal Shah alongside a team of esteemed physicians, hospital executives, AI innovators, and researchers from top institutions such as El Camino Health, Johns Hopkins, Stanford, Google, and NVIDIA.Supported by premier investors. Recently, we secured $126M in Series C funding at a $3.5B valuation, led by Avenir Growth, contributing to a total funding of $404M from notable investors including CapitalG, General Catalyst, and a16z.Work with the best minds in healthcare and AI. Join a team dedicated to improving healthcare, advancing science, and creating transformative technologies that ensure our platform is powerful and trusted.About the RoleAs an AI Engineer at Hippocratic AI, you will be instrumental in advancing voice-based generative AI in healthcare. Your responsibilities will include designing and developing intelligent systems that power our clinically safe healthcare agents, integrating large language models with real-time voice technology and human-centered design.This is a hands-on, cross-functional position, requiring close collaboration with AI researchers, product managers, and clinical experts to deploy advanced language and speech models. Your contributions will significantly shape how patients and providers interact safely with generative AI.

About UsHippocratic AI stands at the forefront of generative AI innovation in healthcare, offering the only system capable of conducting safe and autonomous clinical conversations with patients. Our proprietary Large Language Models (LLMs) are part of our Polaris constellation, achieving an impressive accuracy rate of over 99.9%.Why Join Our TeamRevolutionize healthcare with AI prioritizing safety. We are developing the world’s inaugural healthcare-exclusive, safety-centric LLM, aimed at transforming patient outcomes on a global scale. This endeavor marks a significant shift in the industry.Collaborate with industry leaders. Co-founded by CEO Munjal Shah and a distinguished team of physicians, hospital executives, AI innovators, and researchers from renowned institutions such as El Camino Health, Johns Hopkins, and Stanford, we are shaping the future of healthcare.Supported by premier healthcare and AI investors. Recently, we secured $126 million in Series C funding, valuing the company at $3.5 billion, with total funding reaching $404 million from notable investors including CapitalG, General Catalyst, a16z, and others.Build alongside the best minds in healthcare and AI. Join a team of experts dedicated to enhancing care, advancing scientific knowledge, and developing transformative technologies that ensure our platform is powerful, trustworthy, and impactful.Location RequirementWe believe that collaboration breeds innovation. Therefore, this position requires presence in our Palo Alto office five days a week to foster a vibrant team culture.About the RoleWe are looking for a dedicated and detail-oriented Operations Analyst to ensure the uninterrupted, 24/7 functionality of Hippocratic AI’s production systems, integrations, and customer/partner environments. This role is essential for reducing downtime, maintaining client trust, and ensuring the seamless operation of our AI agents and supporting systems.As an Operations Analyst, your responsibilities will include monitoring system alerts, managing integrations, and analyzing operational reports; performing proactive maintenance; troubleshooting common operational issues; and escalating complex problems to the appropriate engineering, platform, or partner teams. You will be vital in early issue detection, coordinating incident responses, and ensuring operational excellence across all customer and partner deployments.

About UsHippocratic AI stands as the forefront leader in generative AI technology tailored for the healthcare sector. Our innovative system facilitates safe and autonomous clinical dialogues with patients, leveraging our proprietary large language models (LLMs) within the Polaris constellation, achieving an impressive accuracy rate of over 99.9%.Why Join Our TeamTransform healthcare with AI prioritizing safety. We are pioneering a groundbreaking healthcare-only, safety-focused LLM platform aimed at revolutionizing patient outcomes on a global scale.Collaborate with industry leaders. Co-founded by CEO Munjal Shah alongside a diverse group of esteemed physicians, hospital executives, AI experts, and researchers from top-tier institutions such as El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.Supported by top-tier investors. We have successfully secured a $126M Series C funding round, achieving a valuation of $3.5B, with a total funding of $404M backed by notable firms such as Avenir Growth, CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, and prominent investors like John Doerr and Rick Klausner.Work alongside the best in healthcare and AI. Join a team of experts dedicated to enhancing care, advancing scientific knowledge, and developing transformative technologies.Location RequirementWe believe that collaboration breeds innovation. This role requires presence in our Palo Alto office five days a week to foster rapid teamwork and a robust company culture.About the RoleAs the Director of HR Operations at Hippocratic AI, you will play a pivotal role in our People engine. You will design systems, policies, and processes that enable our company to scale efficiently while maintaining our core values of culture, trust, compliance, and mission. This role serves as a vital link between the executive team and the broader workforce, transforming people strategies into actionable and scalable operations.This position is ideal for individuals passionate about People Operations, who thrive in high-stakes environments and bring clarity, precision, and sound judgment to complex challenges. You will blend hands-on execution with strategic leadership, ensuring our operations align with our ambitious goals.

About UsHippocratic AI is at the forefront of generative AI technology in healthcare. We have developed a unique system capable of conducting safe, autonomous clinical conversations with patients, achieving an impressive accuracy rate of over 99.9% thanks to our proprietary large language models (LLMs) within our Polaris constellation.Why Join Our TeamTransform healthcare with AI that prioritizes safety. We’re pioneering the first healthcare-exclusive, safety-oriented LLM — a revolutionary platform aimed at enhancing patient outcomes on a global scale. This initiative is truly groundbreaking.Collaborate with industry leaders. Our co-founding team includes CEO Munjal Shah, along with a diverse group of physicians, hospital executives, AI innovators, and researchers from prestigious institutions such as El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.Supported by top-tier healthcare and AI investors. We recently secured $126 million in Series C funding, reaching a valuation of $3.5 billion, led by Avenir Growth, bringing our total funding to $404 million with contributions from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and many others.Work alongside the best in healthcare and AI. Join a team of experts dedicated to enhancing care, advancing science, and creating transformative technologies — ensuring our platform remains powerful, trustworthy, and genuinely life-changing.Location RequirementWe believe the best ideas arise from collaboration. To foster fast-paced teamwork and a vibrant culture, this position requires presence in our Palo Alto office five days a week, unless otherwise specified.About the RoleAs the Global Payroll Manager, you will take complete ownership of our payroll operations, streamlining processes to strategically enhance Hippocratic AI’s growth trajectory. This role necessitates extensive collaboration across HR, Accounting, and Legal to guarantee timely, precise, and compliant payroll runs and regulatory submissions across all jurisdictions. Over time, you will build and lead a high-performing payroll operations team to scale with our global business.What You'll DoPayroll Processing & Compliance:Manage the complete payroll process for both exempt and hourly employees across all global entities.Oversee payroll setups for new hires and ensure compliance with local regulations.

Hippocratic AI develops generative AI technology designed for healthcare, focusing on safe and autonomous clinical conversations between patients and providers. Their proprietary large language models, built within the Polaris constellation, have reached an accuracy rate above 99.9%. The company is mission-driven, working to create the first healthcare-specific, safety-focused LLM with the goal of improving patient outcomes around the world. Leadership includes physicians, hospital executives, AI researchers, and technologists from organizations such as El Camino Health, Johns Hopkins, Stanford, Google, Meta, Microsoft, and NVIDIA. Hippocratic AI is well-funded, having recently completed a $126M Series C round at a $3.5B valuation, with total funding now at $404M from investors including Avenir Growth, CapitalG, General Catalyst, a16z, and others. Collaboration is central to the company’s culture. Team members work closely with leaders in healthcare and AI, advancing both clinical care and technology. Location and On-site Requirement This Senior Staff AI Engineer position is based in Palo Alto. The role requires on-site presence five days a week to support close collaboration and maintain a strong team culture, unless otherwise specified. Role Overview The Senior Staff AI Engineer leads technical strategy for voice-driven generative AI in healthcare. This role designs and builds core platforms that enable clinically safe healthcare agents, integrating large language models, real-time voice systems, and human-centered product design. As one of the most senior individual contributors, this engineer drives initiatives in retrieval-augmented generation (RAG), agent orchestration, evaluation, real-time voice technology, and safety. Key Responsibilities Partner with the executive team, AI researchers, product managers, and clinical experts to define and execute technical vision Design and build core platforms for healthcare AI agents, focusing on safety and clinical accuracy Mentor Staff and Senior engineers, guiding architectural decisions for future platform generations Represent Hippocratic AI in research and healthcare forums, contributing to the evolution of healthcare AI The work in this role directly influences patient care and the development of safe, effective AI solutions in healthcare.

At Rhoda AI, we are pioneering a comprehensive platform for the next generation of humanoid robots. Our cutting-edge technology encompasses high-performance, software-defined hardware alongside sophisticated foundational models and video world models. Our robots are crafted to be versatile and capable of navigating complex, real-world scenarios that may not be covered in traditional training. We are at the forefront of large-scale learning, robotics, and systems integration, boasting a research team that includes esteemed professionals from Stanford, Berkeley, Harvard, and other prestigious institutions. With over $400 million raised, we are committed to significantly investing in research and development, hardware innovation, and scaling up our manufacturing processes to realize our vision.We are seeking a talented mid-to-senior Application Engineer who will be instrumental in translating real-world customer use cases into effective intelligent robot deployments. You will engage in the design, prototyping, and enhancement of grippers, end-of-arm tooling, workstations, and integration hardware. Additionally, you will develop efficient strategies for robot learning and data collection, operating at the confluence of robotics, artificial intelligence, hardware, and deployment operations.

Hippocratic AI seeks an AI Customer Engineer based in Palo Alto. This position centers on helping clients use advanced AI technologies and making sure their experience meets high standards. Role overview The AI Customer Engineer works directly with customers to support their needs and ensure the successful use of AI-powered solutions. Each project involves adapting technology to fit specific client requirements. What you will do Support clients by addressing questions and technical challenges related to AI solutions Collaborate with teams to tailor AI tools for each customer’s needs Work to improve the overall client experience with Hippocratic AI’s offerings Location This role is based in Palo Alto.

Join us at Rhoda AI, where we are pioneering the full-stack foundation for the next generation of humanoid robots. Our mission encompasses everything from high-performance, software-defined hardware to the foundational models and video-based world models that govern them. Our robots are designed to navigate complex, real-world environments and tackle scenarios that have not been encountered during training. We are a collective of top-tier researchers from esteemed institutions like Stanford, Berkeley, and Harvard, focusing on the intersection of large-scale learning, robotics, and systems. With over $400M raised, we are committed to substantial investments in R&D, hardware development, and scaling manufacturing to bring our vision to life.As a Robotics Software Engineer, you will play a crucial role in developing and maintaining the software that drives our robots. Your primary focus will be on integrating sensors and perception systems to facilitate reliable operations in varied customer environments.

About UsHippocratic AI stands at the forefront of generative AI in healthcare, pioneering a groundbreaking system capable of engaging in safe, autonomous clinical conversations with patients. Our proprietary LLMs, part of the Polaris constellation, boast an astounding accuracy rate of over 99.9%.Why Join Our TeamTransform healthcare with safety-centric AI. We are on a mission to develop the world's first healthcare-exclusive, safety-focused LLM, aiming to revolutionize patient outcomes on a global scale. This is a unique opportunity to create a new category in AI.Collaborate with industry visionaries. Co-founded by CEO Munjal Shah and a team of esteemed physicians, hospital administrators, AI experts, and researchers from notable institutions such as El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.Supported by top-tier investors in healthcare and AI. Recently, we secured a $126 million Series C funding at a $3.5 billion valuation, led by Avenir Growth, bringing our total funding to $404 million with contributions from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and more.Join forces with leading experts. Work alongside professionals who are dedicated to enhancing care, advancing science, and developing transformative technologies, ensuring our platform is powerful, reliable, and truly revolutionary.Position Overview:In the role of Head of the Hippocratic AI Academy, you will be responsible for the strategic design, development, and implementation of our training and enablement program. Your mission will be to empower client organizations and internal teams with the essential knowledge, skills, and confidence to safely and effectively deploy and operate AI voice agents. You will establish and expand a learning and knowledge-management function that caters to both external partners and internal team members, facilitating onboarding and ongoing education as we release new features and functionalities. As a senior leader, you will oversee how our customers and internal stakeholders adopt and utilize our platform in a safe and effective manner. This position reports directly to our Chief Customer Officer and plays a pivotal role in shaping the overall customer experience strategy as we scale.

Join us in transforming healthcare through AI.At Qualified Health, we are at the forefront of innovation, harnessing the power of Generative AI to revolutionize the healthcare landscape. Our robust infrastructure ensures safe AI governance, facilitates the creation of healthcare-specific agents, and enables real-time algorithm monitoring—partnering with leading health systems to effect meaningful change.This is not merely a position; it is a chance to shape the future of AI in healthcare, tackle intricate challenges, and significantly enhance patient care. If you are driven, creative, and eager to accelerate progress, we invite you to become a part of our team.Help us define the future of healthcare. Job Overview:We are seeking a dedicated Applied AI Engineer who will be pivotal in developing and scaling AI workflows that are practical and impactful. This role is tailored for engineers who are adept at deploying generative AI applications. You will primarily focus on constructing agentic workflows and integrating production-grade solutions across various product lines.Collaboration with product and engineering teams will be key as you design, deploy, and enhance AI-driven applications that address real-world healthcare issues.Key Responsibilities:Create and implement agentic workflows and automation pipelines (approximately 60% of the role).Develop and sustain production-ready services, REST APIs, and integrations (approximately 30%).Deliver production solutions swiftly, emphasizing agility and efficiency.Collaborate with product, engineering, and design teams to provide comprehensive AI-powered features.Assess and integrate cutting-edge LLMs (OpenAI, Anthropic, Mistral, etc.) for production use cases.Contribute to the development of a scalable workflow infrastructure capable of supporting 100+ workflows.Required Qualifications:Bachelor’s degree with 4 years of experience OR Master’s degree with 2 years in Computer Science, Engineering, or a related field.Robust software engineering foundation (Python is essential; adherence to strong coding practices is a must).Experience in developing AI-powered applications within the last 1–2 years utilizing technologies such as ChatGPT, Claude, Anthropic, or Mistral.Practical experience in REST API development and service deployment in cloud environments (preferably GCP).Solid understanding of MLOps, model deployment, and ...

About MistralAt Mistral, we are dedicated to making artificial intelligence accessible to all, creating cutting-edge solutions that empower individuals and businesses alike. Our innovative models are developed collaboratively by engineers across the globe, fostering an inclusive and open environment.Our passionate team thrives on creativity and collaboration, believing in the transformative power of AI to reshape society. With our diverse talent spanning Europe, the USA, and Asia, we embrace a culture of low-ego teamwork and competitive spirit.At Mistral, we focus on developing advanced AI models for both enterprises and consumers, aiming to revolutionize business operations and enhance everyday life through open-source technology that everyone can leverage.Join Mistral and contribute to a pioneering organization at the forefront of AI innovation.Key Responsibilities* Innovate and develop advanced methodologies to elevate the capabilities of large language models.* Explore diverse use cases and modalities, including reasoning, code generation, and multimodal applications (text, image, speech).* Create robust tools and infrastructure to facilitate large-scale training, evaluation, and analysis of AI models.* Collaborate with interdisciplinary teams of scientists, engineers, and product developers to deliver impactful AI solutions.Qualifications* Proficient software engineer with expertise in at least one programming language (Python, Rust, Go, Java).* Practical experience with AI frameworks (e.g., PyTorch, JAX) and distributed systems (e.g., Ray, Kubernetes).* Strong engineering skills, capable of architecting complex software for production environments.* Self-motivated, autonomous, and a collaborative team player.Preferred Qualifications* Hands-on experience in training large transformer models in distributed settings.* Familiarity with the complete MLOps workflow, including fine-tuning, evaluation, and deployment.

At Rhoda AI, we are pioneering the development of the full-stack architecture for the future of humanoid robotics. Our innovative work spans from high-performance, software-defined hardware to foundational models and visual models that govern it. Our robots are designed as generalists, capable of navigating complex, real-world environments and addressing scenarios that were not included in their training. We collaborate at the intersection of large-scale learning, robotics, and systems, with an exceptional research team featuring experts from Stanford, Berkeley, Harvard, and other prestigious institutions. We are not merely creating a feature; we are establishing a groundbreaking computing platform for physical tasks. With over $400M raised, we are heavily investing in R&D, hardware development, and scaling up manufacturing to turn our vision into reality.We are seeking a talented Full Stack Software Engineer to contribute to the development of our crucial automation platform. This tool is vital for how we gather data, validate task performance, manage model versions, and quickly iterate on model training and deployment.

Why Join Zania?At Zania, we are on a mission to revolutionize Governance, Risk, and Compliance (GRC) through innovative technology. With enterprises investing millions in GRC, the sector is primed for transformation. Our cutting-edge agentic AI is designed to tackle the complexities of compliance and risk management effectively, setting new benchmarks in the industry.We are experiencing rapid growth and are looking for talented individuals to join our team. Here are some compelling reasons to consider a career with us:Prestigious Clientele: Collaborate with leading global enterprises such as FAANG and top-tier firms.Strong Financial Backing: Supported by a top-tier venture capital firm, enabling us to build a legacy company.Exceptional Team: Work alongside industry leaders from renowned companies like Airbnb, Microsoft, and Deloitte.Innovative Technology: Engage in pioneering applied AI projects that are shaping the future of compliance.Rapid Expansion: Join us as we celebrate a remarkable 10x growth in annual recurring revenue over the past year.Attractive Compensation: We offer competitive salaries and equity options.Position OverviewAs an Applied AI Engineer at Zania, you will spearhead the development of advanced AI systems that surpass traditional methods in GRC. Your focus will be on building production-level AI solutions with an emphasis on accuracy, innovation, and ethical considerations. This position is located in our Palo Alto office, and we provide relocation assistance for qualified candidates.Your ResponsibilitiesModel Development: Fine-tune foundational AI models using proprietary datasets and implement cutting-edge techniques to enhance precision in GRC tasks.AI Workflow Creation: Design and develop intricate agentic workflows that optimize compliance processes.

About Nightfall:Nightfall is an innovative, AI-driven platform specializing in unified data loss prevention and insider risk management. We secure sensitive data across various environments, including SaaS applications, Generative AI tools, email, and endpoint devices. Trusted by numerous clients, from AI pioneers to Fortune 10 banks, Nightfall empowers organizations to innovate safely, mitigating the risks associated with data loss and intellectual property exposure. Our intelligent platform automates data loss prevention, allowing security teams to focus on strategic initiatives by resolving security violations proactively and providing real-time training to users.Our endeavors are supported by top-tier venture capital firms such as Bain Capital Ventures, Venrock, WestBridge Capital, and Pear VC, alongside cybersecurity leaders including Frederic Kerrest, Maynard Webb, Ryan Carlson, and Kevin Mandia.About the Role:We seek a highly skilled technical leader to join our expanding team at Nightfall. As the Lead AI/ML Data Scientist within the AI Engineering organization, you will be pivotal in developing ML/NLP models and Generative AI solutions that enhance our Data Loss Prevention (DLP) and security products. This role involves spearheading research and applying advanced machine learning techniques to address security challenges, while guiding ML and backend engineers in deploying systems into production. You will also be instrumental in shaping the future architecture of our AI platform.This position is hybrid, requiring three days in the office at our Palo Alto, California location, and represents a fantastic opportunity for those passionate about data science and machine learning engineering.

At Inflection AI, we are driven by a public benefit mission to harness the transformative power of AI for enhancing human well-being and productivity.We envision a future where AI agents earn our trust and act on our behalf.Our pioneering efforts focus on creating human-centered AI models that blend emotional intelligence (EQ) with analytical intelligence (IQ), evolving interactions from mere transactions to meaningful relationships, thus delivering lasting value for both individuals and organizations.Our work manifests in two key areas:Pi, your personal AI, designed as a compassionate and supportive companion, enriching daily life through practical assistance and insightful perspectives.Platform — a suite of large-language models (LLMs) and APIs that empower developers, agents, and enterprises to incorporate Pi’s emotional intelligence into experiences that prioritize empathy and human understanding.Join us as we build towards a future of AI agents that cultivate trust, deepen understanding, and generate aligned, long-term value for all.About the RoleWe are on the lookout for passionate and skilled Android Engineers to join our mission of delivering outstanding app experiences for our users.Your enthusiasm, creativity, and unwavering focus on user experience will be essential in a team dedicated to designing and implementing innovative features. We welcome your input in shaping the technologies, patterns, and processes we adopt as a collaborative unit.What You’ll DoDesign and develop feature-rich Android applicationsLead the delivery of full-stack Android features and projects from initial concept to productionEnsure application reliability, stability, and qualityCollaborate with and mentor fellow Android engineers to enhance team velocity, technical quality, and best engineering practicesResearch and implement tooling improvements to foster safe and predictable feature deliveryWork cross-functionally with colleagues in product, design, sales, and support to align technical solutions with business objectivesWhat We’re Looking ForAn innovative startup mindset paired with a pragmatic approach to problem-solvingStrong expertise in modern Android application development using Kotlin and Compose

Join the Team at Nace AIWe are seeking a dedicated Senior Technical Recruiter to work on-site in Palo Alto, CA. At Nace AI, we are pioneering the future of enterprise intelligence with our innovative long-horizon reasoning models and autonomous agents, specifically crafted to streamline complex financial workflows with unparalleled precision. Our flagship product, Agentic Accounting, revolutionizes financial audit processes, ensuring rapid and accurate billing audit and revenue leakage detection that outperforms traditional systems.As we embark on an exciting growth journey—having secured $20M in funding—our vision extends far beyond. We aim to establish ourselves as the leading AI platform for intelligent financial operations across the enterprise. To realize this ambitious vision, we need exceptional talent, and that begins with you.Every new member at Nace AI plays a crucial role in shaping our trajectory and making a meaningful impact across industries. This is a unique opportunity to join a high-conviction AI company at an early stage, where your contributions will be pivotal to our success.If you are excited about building a world-class AI team from the ground up, we want to hear from you!

About Nightfall:Nightfall AI is a pioneering, AI-driven platform specializing in unified data loss prevention and insider risk management. We safeguard sensitive information across a variety of channels including SaaS applications, GenAI tools, email, and endpoint devices. Our esteemed clientele, ranging from groundbreaking AI companies to some of the world’s top banks, relies on Nightfall to effectively detect and prevent data exfiltration at scale. Our innovative platform empowers organizations to pursue their goals without the looming threat of losing intellectual property or compromising customer data. By automating data loss prevention processes, we enable security teams to focus on strategic initiatives while ensuring that security violations are addressed proactively through automatic remediation and real-time user training.Supported by top-tier investors including Bain Capital Ventures, Venrock, WestBridge Capital, and Pear VC, along with distinguished cybersecurity leaders such as Frederic Kerrest and Maynard Webb, Nightfall is positioned at the forefront of data security innovation.About the Role:As an Enterprise Customer Success Manager at Nightfall AI, you will take ownership of strategic relationships with our most significant customers, ensuring they derive tangible, measurable value from our AI-native data security platform. You will serve as a trusted advisor to leaders in security, compliance, and engineering, guiding them from the onboarding phase through to renewal and expansion efforts.This position is perfect for someone who excels in complex enterprise settings, possesses the ability to translate technical features into impactful business outcomes, and is eager to shape the future of Customer Success in a rapidly growing security company.What You'll Do:Oversee the entire customer journey, from onboarding and adoption to value realization, renewals, and expansions.Manage a portfolio of enterprise clients, focusing on adoption, retention, renewals, and growth.Lead the onboarding process and ensure early lifecycle success, establishing strong deployment, stakeholder engagement, and rapid time-to-value.Set and monitor customer success benchmarks (adoption milestones, risk mitigation, operational results) and provide regular updates on progress.Convert product usage data and outcomes into clear business value and ROI for clients.