Pet Parent Experience Associate

Be a Part of the Financial Revolution.At Robinhood, our goal is to make finance accessible to everyone. With a projected transfer of $124 trillion in wealth to younger generations by 2048, we are at the forefront of an unprecedented financial shift. If you're eager to play a pivotal role in this historic evolution, we want to hear from you.About the Team and…

Runna is building a training platform for runners of all levels, offering coaching, training plans, and a supportive community through its app. After closing a $6.5M funding round in November 2023 and being named a global finalist for Apple’s iPhone App of the Year in 2024, Runna joined the Strava family in 2025. The company is growing quickly and aims to become the top global platform for runners. This is a chance to join Runna’s team in Denver during a period of rapid expansion and help shape the future of the customer experience function. Role overview The Customer Experience Team Lead will oversee the US Customer Experience team within General Support. The role focuses on delivering a consistent, high-quality, and scalable customer experience for Runna’s users. What you will do Manage and develop a team of customer experience associates Drive team performance using metrics such as CSAT and NPS Ensure smooth day-to-day operations Balance hands-on leadership with strategic planning to support team growth and operational execution Identify customer trends and suggest process improvements Raise communication standards for the team Collaborate with cross-functional teams to turn customer insights into product and experience enhancements Impact and growth This position offers the opportunity to scale the customer experience team and shape the customer journey for a growing user base. The work directly influences both team development and the quality of the product experience for runners worldwide.

Join Robinhood as a Customer Experience Team Lead, where you will play a pivotal role in shaping the customer experience for our users. You will lead a team dedicated to ensuring our customers have the best possible experience with our services. Your leadership will guide the team in effectively resolving customer inquiries and enhancing overall satisfaction.

Role overview Thuma is hiring a Retail Team Lead for the Cherry Creek store in Denver, Colorado. Reporting to the Store Manager, this role shapes both the customer experience and the day-to-day atmosphere for the team. Key responsibilities Mentor and support retail associates, encouraging their development on the sales floor Promote a collaborative and positive workplace where team members feel appreciated Set a welcoming and polished tone for every customer interaction Maintain strong visual merchandising standards and uphold Thuma’s brand values Work with the team to achieve operational goals and essential store metrics Requirements Confidence and professionalism in interactions with customers and colleagues Experience in retail or other customer-facing roles is an advantage Dedication to teamwork and delivering a high standard of service

Join the team as a Customer Experience Representative and be the voice of exceptional service!Your role will be pivotal in ensuring customer satisfaction, handling inquiries, and resolving issues for XFINITY customers. You'll employ your empathy, negotiation skills, technical knowledge, and troubleshooting abilities to turn challenges into solutions.As a Customer Service Account Executive, you'll tackle a range of responsibilities, including answering technical queries, resolving billing concerns, and promoting our innovative products and services, including XFINITY HOME. Your goal is to ensure customers feel valued and supported throughout their experience.To thrive in this position, you will need sound judgment, diplomacy, and the ability to think creatively to provide timely and effective solutions. A high school diploma or equivalent is needed, along with flexibility for overtime and weekend shifts. Bilingual candidates are encouraged to apply, as we have exciting opportunities in certain locations!If you're ready to embrace the challenge of delivering outstanding support in a collaborative environment, we want to hear from you!

Truewerk seeks a Customer Experience Specialist in Denver to assist customers throughout their apparel journey. This position centers on supporting people as they use Truewerk products and services, ensuring each interaction is helpful and positive. Key responsibilities Handle customer questions and requests via phone, email, and chat Resolve issues and address concerns with care Provide accurate product details to help customers make informed choices Collaborate with team members to maintain a strong customer experience What we look for Background in customer service or retail (apparel experience is helpful) Clear communication skills and a friendly, helpful attitude Interest in clothing, gear, or the apparel field Strong problem-solving skills and organizational ability This role is a good match for those who enjoy helping others and have an interest in apparel. Join Truewerk in Denver and contribute to a team focused on delivering great service.

Join the dynamic team at truewerk as a Customer Experience Specialist focused on apparel. In this pivotal role, you will be the voice of the customer, ensuring an exceptional experience by resolving inquiries and providing support across our product lines. Your communication skills and attention to detail will play a crucial part in enhancing customer satisfaction and brand loyalty.

Role Overview Robinhood Markets, Inc. is hiring a Customer Experience Manager for Investment Accounts. This position is based in Denver, CO or Westlake, TX. The manager will focus on improving satisfaction and engagement for investment account holders. What You Will Do Lead efforts to strengthen customer satisfaction and engagement for investment account services Collaborate with teams across the company to deliver high-quality support Apply customer service expertise and investment knowledge to identify areas for improvement Drive initiatives that shape and enhance the experience for account holders Who We’re Looking For Background in customer service, ideally with experience supporting investment products Strong communication and collaboration skills Ability to analyze customer needs and propose solutions

Astroscale US seeks a Rendezvous & Proximity Operations (RPO) Team Lead in Denver. This position guides a team working on the development and execution of rendezvous and proximity operations for space missions. Role overview The RPO Team Lead manages technical direction and daily activities for a group dedicated to space mission operations. The role requires coordinating efforts across disciplines to deliver reliable solutions for complex mission scenarios. What you will do Lead a team focused on rendezvous and proximity operations for active space missions Drive technical solutions to support mission goals Promote collaboration among cross-functional teams to ensure mission success Requirements Experience in rendezvous and proximity operations or related space mission activities Ability to guide teams and coordinate technical work Strong communication skills for cross-team collaboration

Role Overview tgs is seeking a Regional SEO Team Lead based in Denver, Colorado. This senior leadership position focuses on advancing the quality, growth, and operational standards of SEO services across the Americas, LATAM, EMEA, and APAC regions. The role covers Technical SEO, On-Page SEO, and AIO/GEO/LLM strategies. The Regional SEO Team Lead manages a regional team, delivering services that align with global SEO frameworks while adapting to local needs. This person reports to the Global Director of Digital Strategy and acts as a key link between global strategy and regional execution. The position also shares responsibility for client retention, margin targets, and overall agency profitability. What You Will Do Regional SEO Leadership Direct all aspects of SEO delivery in your region, including Technical SEO, On-Page SEO, and AIO/GEO initiatives. Maintain compliance with global frameworks, SOPs, and quality standards set by the Global SEO Team and Global Director of Digital Strategy. Work with global and regional colleagues to develop and refine SOPs, improving efficiency and consistency across teams. Manage regional resources, capacity planning, and prioritize SEO projects. Financial & Commercial Accountability Ensure projects and deliverables stay within set metrics and budget limits. Oversee accurate time tracking for the team to support precise project markup, analyze performance, and address inefficiencies. Spot opportunities for account growth, and support pre-sales activities such as scoping, quoting, and proposal creation. Optimize use of internal resources and manage vendor outsourcing, ensuring compliance with guidelines for timely project delivery and revenue recognition. Operational Management & Team Development Mentor and manage SEO specialists, building a collaborative, high-performing team culture. Set clear training agendas and SMART objectives for each team member’s growth. Coordinate with Technical SEO, On-Page SEO, AIO/GEO, Content, UX/CRO, and Paid Media teams to deliver unified SEO strategies. Support improvements in outsourcing processes, vendor management, and quality control across the region. Client Engagement & Collaboration Participate in key client conversations, including strategy reviews, technical updates, and performance reporting to maintain strong client relationships and satisfaction.

Role Overview TransPerfect is seeking a Regional SEO Team Lead based in Denver, Colorado. This senior leadership role shapes both the operational framework and strategic direction for SEO services across either the Americas and LATAM or EMEA and APAC regions. The position focuses on driving growth, innovation, and operational excellence for offerings such as Technical SEO, On-Page SEO, and AIO/GEO/LLM. Reporting to the Global Director of Digital Strategy, the Regional SEO Team Lead bridges global vision with local execution. The role leads a dedicated SEO team, adapts strategies to fit regional requirements, and ensures delivery aligns with both global standards and local needs. Close collaboration with clients is essential, with an emphasis on account retention and growth. What You Will Do Regional SEO Leadership Oversee all aspects of SEO delivery, including Technical SEO, On-Page SEO, and AIO/GEO, ensuring alignment with global frameworks and quality standards. Work with global and regional teams to develop and maintain Standard Operating Procedures (SOPs) that support efficiency and consistency. Plan and prioritize projects, managing regional SEO resources effectively. Financial and Commercial Accountability Ensure projects are delivered within established metrics and budgets. Monitor team time tracking for accurate project markup and use insights for ongoing improvement. Identify opportunities for account growth and support pre-sales activities, including scoping, quoting, and proposal development. Optimize resource use and manage vendor relationships to meet service level agreements. Operational Management and Team Development Mentor and develop SEO specialists, promoting a collaborative and high-performance culture. Set clear training agendas and SMART objectives for team development. Facilitate alignment among Technical SEO, On-Page SEO, Content, UX/CRO, and Paid Media teams to deliver integrated strategies. Help refine regional outsourcing processes and quality control measures. Client Engagement and Collaboration Take part in key client interactions, including strategy reviews, technical updates, and performance reporting.

Join Us in Shaping the Future of Finance!At Robinhood, our mission is to democratize finance for everyone. With an estimated $124 trillion in assets expected to transition to younger generations over the next two decades, we stand at the forefront of this monumental financial shift. If you're eager to play a pivotal role in this transformative journey, we invite you to learn more.About the Team and RoleAs part of Robinhood's Customer Experience team, you'll be instrumental in our mission to democratize finance. We are bolstering our core customer experience unit by introducing new roles in our executive office and social engagement teams. These positions are critical for addressing escalated and high-profile customer cases.In your role as a Customer Experience Escalations Specialist, you will take charge of investigating and resolving sensitive customer cases that necessitate advanced problem-solving skills, sound judgment, and exceptional communication abilities. Collaborating with cross-functional partners, you will ensure that complex issues are resolved promptly while safeguarding the customer experience and the Robinhood brand.In particular, Social representatives will focus on high-visibility customer cases originating from public platforms, ensuring timely resolutions and thoughtful engagements for issues affecting our brand in public discussions. You will work closely with support, operations, compliance, and leadership teams to deliver considerate solutions while maintaining the highest standards of trust, accountability, and service excellence.Schedule & Work EnvironmentThis role is based in our Denver, CO or Westlake, TX office and requires 100% attendance in-office.The team operates seven days a week from 7:00 a.m. to 10:00 p.m. ET. Employees will work either five 8-hour shifts or four 10-hour shifts per week, depending on business needs. Specific schedules will be determined post-hire.At Robinhood, we are firm believers in the power of in-person collaboration to foster progress, ignite innovation, and strengthen community. Our office environment is intentional, energizing, and designed to fully support high-performing teams.

Join Robinhood as a Customer Experience Representative, where you will play a crucial role in enhancing our customers' financial journey. In this position, you will be responsible for providing exceptional support and assistance to our users, ensuring they have a seamless experience with our platform. Your strong communication skills and customer-centric approach will help you address inquiries, resolve issues, and foster a positive relationship with our community. If you are passionate about customer service and looking to make a meaningful impact in the fintech industry, we want to hear from you!

ABOUT VETERINARY EMERGENCY GROUPFounded in 2014, Veterinary Emergency Group (VEG) was established with a vision to transform the emergency care experience for both pets and their owners. By challenging traditional practices, we have grown into a network of hospitals that operate 24/7, 365 days a year, delivering exceptional emergency services to our community. Our commitment extends not just to the care of pets, but also to the well-being of our team members—our VEGgies!At VEG, we empower you to pursue your career aspirations in veterinary emergency medicine. Our innovative open-concept hospitals allow you to handle a diverse range of emergency cases, including exotic animals, while our customer-centric approach ensures that every individual receives the care they deserve.We believe in creating an incredible workplace for our VEGgies, where your contributions are recognized and valued. With unparalleled opportunities for mentorship and professional growth, you can chart a fulfilling career path and make a significant impact.VEG is proud to be recognized as a Great Place to Work® for 2025 and 2026.

Role overview auror seeks a Customer Activation Lead based in Denver, Colorado. This position centers on helping customers get the most value from auror’s products. The Customer Activation Lead guides efforts to engage users and improve their experience from the very beginning. What you will do Lead projects that encourage customer engagement and activation Collaborate with teams across the company to shape and deliver strategies that help customers succeed Support initiatives that improve customer satisfaction and retention Collaboration This role works closely with several departments to ensure every customer has a smooth and valuable experience.

Team and Role Overview Robinhood aims to make finance accessible for everyone. As part of the Money team, the Customer Operations Manager will help develop and scale banking and spending solutions for a broad customer base. This role leads the account operations team, with a focus on delivering strong customer experiences and supporting the launch of new products and features. This position is based in Chicago, IL; Denver, CO; or Westlake, TX. In-person attendance is required at least four days per week. Robinhood’s offices are designed to foster collaboration, innovation, and a sense of community for high-performing teams. What You Will Do Direct the daily work of the customer account operations team, ensuring customer inquiries are handled promptly and accurately across multiple support channels. Monitor and manage customer satisfaction metrics (such as ASAT), analyze trends, and drive improvements to raise satisfaction scores. Address escalated issues thoroughly, working with Customer Experience, Product, Engineering, and Compliance teams to resolve complex cases. Partner with Product, Engineering, and Compliance to advocate for customer needs and contribute to product and process improvements. Develop and update standard operating procedures to maintain efficient and consistent operations. About the Team The Money team at Robinhood builds innovative financial solutions and is responsible for launching and scaling new products. Team members work closely with colleagues across Engineering, Finance, Product, and Legal, as well as key external partners. The group values creativity, ethical practices, and a drive to make a meaningful impact in the financial sector.

The Customer Experience (CX) team at CapTech is on the lookout for an innovative Associate UX Director / Lead Product Designer with a proven history of crafting sophisticated digital brand experiences that are not only intuitive but also impactful and accessible.In this pivotal role, you will influence user behavior and enhance brand-to-customer relationships by guiding the seamless delivery of engaging digital products and services. Collaboration will be key as you work alongside project managers, user researchers, UX/UI designers, content strategists, and developers to bring holistic digital experiences to fruition.While your primary focus will be on hands-on client delivery, you will also have the opportunity to lead engagement teams and mentor junior talent. Your leadership capabilities will foster client relationships and drive account growth, while inspiring the next generation of design leaders and expanding our practice.This role is ideal for you if:You possess a robust understanding of product strategy, heuristic analysis, information architecture, user research, user interface design, wireframing, prototyping, and usability testing.You are a strategic thinker capable of transforming business goals and user needs into insightful design solutions.Your exceptional creative insight and drive enable you to deliver projects from research to implementation in partnership with diverse teams and clients.You value diverse ideas and deliver persuasive client presentations with confidence, embodying a servant leadership approach.You thrive in tackling enterprise-scale challenges, inspiring and motivating teams of researchers and designers to create compelling, multi-channel digital solutions.You excel in a fast-paced environment, consistently driving client growth and delivering high-quality results independently.Your responsibilities will include:Leading the development of personas, customer journey maps, wireframes, responsive visual designs, and interactive prototypes based on interaction design and usability best practices.Managing project teams to mentor junior creatives, nurturing their talents, and enhancing the overall quality of client deliverables.Presenting design concepts and rationales clearly and compellingly to clients and internal teams.Creating clean, informative presentations that effectively communicate the rationale behind your designs.Providing insightful and constructive feedback on design aspects, including interactions, information architecture, content, layout, and alignment with overall goals and brand.Conducting competitive assessments and providing innovative alternatives while staying abreast of design and technology trends.

Meriton is seeking a People Experience Specialist based in Denver, Colorado. This position centers on building a positive workplace culture and supporting employee engagement across the organization. The role involves creating and managing programs that enhance the employee experience and help attract and retain talented individuals. Main responsibilities Design and implement initiatives that foster employee engagement Develop programs aimed at strengthening the overall employee experience Contribute to organizational development projects Work to ensure employees have the support and resources needed to thrive Role impact This position plays an important part in shaping Meriton’s culture and supporting the growth and satisfaction of its employees.

About Xcimer Energy Xcimer Energy is advancing Inertial Fusion Energy (IFE) through research and laser technology, aiming to accelerate the rollout of fusion power plants. The company’s mission centers on supporting decarbonization goals and addressing climate change. Backed by leading investors, the team brings together specialists in fusion science, tough tech, and manufacturing to deliver clean fusion energy. Role Overview: Lead Experimental Physicist The Lead Experimental Physicist will guide complex laser-based experiments from initial concept through analysis. This position requires strong experimental physics expertise and the ability to quickly learn advanced systems. The role involves designing experiments, improving diagnostics, interpreting data, and finding new ways to increase experimental efficiency. Collaboration is central: work closely with scientists, engineers, and technical experts to drive major experimental projects forward. Key Responsibilities Design and execute advanced laser-based experiments Develop and refine diagnostic tools and methods Analyze experimental data and draw actionable conclusions Identify and implement improvements to experimental processes Work alongside a multidisciplinary team to achieve project goals Who We’re Looking For Scientists and engineers with strong technical skills in experimental physics Problem solvers interested in advancing energy technology Individuals eager to contribute to the future of sustainable energy Location Denver, CO