About the job
The Pharmacy Technician specializing in Refill Calls plays a vital role in supporting pharmacy operations at Shields Health Solutions. This position involves a proactive, hands-on approach to ensure the precise and timely refilling and delivery of specialty medications. Collaborating closely with pharmacy staff and health system liaisons, you will utilize technology to optimize patient care and enhance operational efficiency.
Key Responsibilities:
- Provide compassionate, knowledgeable assistance to patients, healthcare providers, and team members.
- Conduct outbound calls to patients, facilitating the refill request process with efficiency and care.
- Manage inbound inquiries, resolving issues and directing calls as necessary.
- Clarify prescription details with pharmacists and clinicians as needed.
- Coordinate medication refills proactively, ensuring accurate data entry of supply days.
- Assist with claim adjudication, resolving issues related to rejection codes.
- Work with pharmacy teams to maintain adequate medication stock levels.
- Identify medications requiring special handling or storage.
- Ensure necessary supplies for specific medications are available.
- Document all interactions and data accurately across various systems.
- Engage in process improvement initiatives to enhance productivity and service quality.
- Maintain confidentiality to protect the organization’s integrity.
- Stay updated on industry knowledge through continuous education and professional networking.
