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Planning & Business Operations Lead

Airbnb, Inc.United States
On-site Full-time $129K/yr - $152K/yr

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Experience Level

Experience

Qualifications

We are looking for a candidate with a strong analytical mindset and a passion for improving customer experiences. A successful applicant will have:Experience in business operations, planning, or a related field. Strong skills in data analysis and project management. Excellent communication and stakeholder management abilities. A proactive approach to problem-solving and decision-making. Proficiency in tools such as Airtable, Excel, and other data management software.

About the job

Founded in 2007, Airbnb began with two hosts welcoming three guests into their San Francisco home. Today, we have expanded to over 5 million hosts who have welcomed more than 2 billion guests across nearly every country. Every day, our hosts provide unique accommodations and experiences, enabling guests to connect authentically with local communities.

Join Our Community:

Airbnb serves as a worldwide hospitality platform, linking travelers with distinctive stays and experiences globally. Our mission is to foster a sense of belonging for everyone, everywhere. The Community Blueprint team, part of Global Operations, aims to enhance the customer journey by bridging gaps across product, operations, and policy. Your role as part of this team will be pivotal in facilitating data-driven decision-making and improving both guest and host experiences.

Your Impact:

As the Planning & Business Operations Lead, you will play a crucial role in supporting the operational framework of our mission. You will own our portfolio rhythms, central tools, and cross-functional execution processes that transform insights into actionable strategies. You’ll align stakeholders with clear plans, establish effective governance and reporting, and ensure our teams are equipped with the necessary structures and data to drive measurable impacts.

  • Drive the planning and operational processes for Community Blueprint:
    • Coordinate planning, prioritization, and portfolio reviews in alignment with company objectives and customer needs.
    • Define and maintain operational cadences, forums, and decision-making checkpoints.
  • Manage productivity tools and source-of-truth resources for Community Blueprint:
    • Lead the enhancement of Airtable-based portfolio and learning trackers; define tools for tracking progress and insights.

About Airbnb, Inc.

Airbnb is a leading global hospitality platform that connects travelers with unique accommodations and experiences around the world. Our vision is to create a world where anyone can belong anywhere, and we strive to enhance the quality of each customer's journey while fostering community connections.

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