Polish Speaking Customer Service Representative at Mercier Consultancy Group | Remote

Mercier Consultancy MDRemote — Bucharest, Bucharest, Romania

Remote Full-time

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Experience Level

Experience

Qualifications

Requirements Fluency in Polish (both written and spoken) is mandatory; proficiency in English is a plus. Experience in customer service, preferably within the FinTech or financial services sector. Excellent communication skills with the ability to elucidate complex financial concepts clearly. Strong problem-solving skills and a customer-centric mindset. Ability to effectively manage multiple inquiries in a dynamic environment. Familiarity with customer service software and CRM systems is desirable. Willingness to work flexible hours, including weekends, as needed. Preparedness to relocate to Greece for this position.

About the job

Key Responsibilities

Handle customer inquiries related to FinTech products and services through phone, email, and chat in Polish.
Deliver comprehensive information on account management, transaction processes, and available financial products.
Assist clients in resolving issues related to their accounts and transactions.
Educate customers on navigating the FinTech platforms and the financial solutions at their disposal.
Document all client interactions and ensure accurate record-keeping within the CRM system.
Work collaboratively with technical teams to address technical problems or service disruptions.
Keep abreast of industry trends and the latest FinTech innovations to provide precise assistance.

About Mercier Consultancy MD

Mercier Consultancy MD is a leading consultancy firm specializing in financial technology solutions, dedicated to fostering innovation and excellence in client services.

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