Premium Accounts Associate

TideIndia, Hyderabad

On-site Full-time

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Experience Level

Experience

Qualifications

Excellent communication and interpersonal skills. Ability to manage complex issues and provide tailored solutions. Strong problem-solving skills with a focus on customer satisfaction. Proven track record in customer service or account management. Ability to work collaboratively in a fast-paced environment. Understanding of financial products and services is a plus.

About the job

ABOUT TIDE

At Tide, we empower small and medium enterprises (SMEs) by streamlining their business operations, saving them valuable time and money. We provide not only business accounts and banking services but also an extensive range of user-friendly administrative solutions, from invoicing to accounting.

With over 1.8 million members across the UK, India, Germany, and France, Tide is revolutionizing the small business banking landscape.

Our solutions, crafted with advanced technology, are specifically designed for SMEs. We are committed to quick onboarding, low fees, and innovative features, making data-driven decisions that align with our mission: to help SMEs reclaim their time and resources so they can focus on their passions.

Tide facts:

Tide serves SMEs in the UK, India, Germany, and France.
We boast over 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growth.
We have raised over $300 million in funding.
Our diverse team of over 2,500 Tideans is our pride!
We have offices in Central London, a member support and technology center in Sofia, Bulgaria, technology centers in Serbia, Romania, Lithuania, and Hyderabad, as well as offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.

ABOUT THE TEAM

As a Premium Accounts Associate, you will join a select team dedicated to providing exceptional support to our Premium members. This role transcends traditional customer service; our Premium team acts as trusted advisors and dedicated account managers, ensuring a personalized and outstanding member experience.

ABOUT THE ROLE

Deliver high-touch, personalized support to Premium members primarily via phone, with additional communication through chat and email as needed.
Handle complex and sensitive cases with ownership and a solutions-oriented approach.
Achieve a 5-star experience in line with Premium standards, evaluated through CSAT, TPH, and QA excellence.
Foster long-term relationships with members by leveraging deep product knowledge and anticipating their needs.
Act as a knowledge resource and mentor for colleagues, sharing expertise and guiding new team members on best practices.
Contribute to the ongoing enhancement of Premium processes by providing feedback, identifying areas for improvement, and assisting in workflow development.
Stay informed on industry trends and member expectations to uphold Premium as a leader in service excellence.

About Tide

Tide is a dynamic financial technology company that is fundamentally changing the way SMEs manage their banking and administrative needs. Our commitment to innovation and exceptional service has established us as a trusted partner for businesses worldwide.

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