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Principal Data Engineer at Toast | Boston, MA

Toast, Inc.Boston, MA
On-site Full-time $138K/yr - $221K/yr

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Experience Level

Mid to Senior

Qualifications

To succeed in this role, you should possess a strong background in data engineering, with proficiency in designing and managing scalable data systems. Experience with cloud platforms and modern data technologies is essential. A passion for leveraging data to drive customer success and operational excellence will be key. Strong collaboration and communication skills are also necessary for working with cross-functional teams.

About the job

 

At Toast, we are dedicated to empowering restaurants and local businesses to thrive in the digital landscape. Our innovative technology solutions enable business owners to streamline operations, boost sales, engage customers, and foster employee satisfaction.

 

About Toast

Toast is on a mission to revolutionize the restaurant industry by providing a comprehensive platform that allows businesses to adapt, take control, and flourish. Our Customer Success (CS) organization is crucial in maximizing the value our customers derive from our offerings. We are actively enhancing our data capabilities to usher in a new era of proactive, data-driven customer engagement.

The CS Data & Analytics team is at the forefront of this transformation, developing a robust data infrastructure that enables proactive, data-informed engagement for approximately 150,000 restaurant locations.

 

Role Overview

As a Principal Data Engineer, you will be a key player in a newly established data engineering function within our Customer Success team. You will have a direct impact on shaping the architecture, tools, domain models, and team culture from the outset. This is a unique opportunity to build innovative solutions from the ground up, with visibility to VP-level and senior leadership within Customer Success.

In this role, you will design, build, and scale the data platforms and pipelines that drive insights across our Customer Success organization. Reporting to the Director of Data Infrastructure & Engineering, you will collaborate closely with Data Infrastructure, Analytics, Engineering, and Product teams to ensure the availability of high-quality, reliable data that is both accessible and actionable.

This hands-on engineering position focuses on delivering production-grade, scalable, and dependable data systems that bolster analytics, reporting, and operational decision-making across Customer Success.

 

A Day in the Life (Responsibilities) 

  • Design, construct, and maintain scalable, production-ready data pipelines (batch and real-time) tailored for Customer Success using cutting-edge data technologies.
  • Develop and refine data models and schemas that facilitate reporting, analytics, and machine learning initiatives across Customer Success functions.
  • Collaborate with CS operations leaders in areas such as care, workforce, and CX to translate business needs into pipeline and infrastructure priorities, ensuring that data projects are directly linked to customer retention and operational success.
  • Ensure high standards of data quality, observability, lineage, and governance are integrated into every data workflow.
  • Implement best practices for cost-effective, high-performance cloud-based data infrastructure.
  • Contribute to...

 

About Toast, Inc.

Toast is a leading technology provider for the restaurant industry, committed to helping businesses thrive in a rapidly changing digital environment. Our solutions empower restaurant owners to streamline operations, enhance customer engagement, and create rewarding workplaces for their employees.

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