Principal Lead - Data Platforms Operations

First Abu Dhabi BankAbu Dhabi

On-site Full-time

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Experience Level

Senior

Qualifications

Core Competencies Required- A minimum of 12 years of experience in production support and operations management for enterprise data platforms.- Comprehensive knowledge of data platform technologies such as Cloudera, Azure Databricks, Power BI, and Informatica.- Experience with incident and problem management frameworks (e.g., ITIL).- Proficiency in utilizing monitoring tools and operational dashboards.- Exceptional communication and stakeholder management abilities.- Capability to lead service review meetings and effectively resolve complex issues.- Strong analytical and troubleshooting skills.- Prior experience in the banking or financial services sector is preferred.

About the job

Overall Objectives

The Principal Lead for Data Platforms Operations is pivotal in ensuring the consistent availability, reliability, and optimal performance of enterprise data platforms. This role encompasses managing daily production operations, facilitating regular service reviews with various business lines, and overseeing incident and problem management initiatives. The ideal candidate will serve as a vital link between technical teams and business stakeholders, driving operational excellence and fostering continuous improvement.

Role-Specific Responsibilities

- Guarantee high availability and performance of data platforms across both on-premise and cloud environments.

- Conduct regular service review meetings with business lines to address incidents, challenges, and service performance metrics.

- Lead incident and problem management processes, including root cause analysis and tracking of resolutions.

- Collaborate with infrastructure, Data Platforms, and Data Engineering teams to troubleshoot operational issues.

- Implement and uphold operational best practices, focusing on change management and release governance.

- Assist with audit and compliance requirements related to production operations.

- Champion continuous improvement initiatives to enhance platform stability and service quality.

- Provide leadership and mentorship to members of the production support team.

General Functional Responsibilities

- Promote ongoing enhancements in production process frameworks.

- Foster strong engagement with the wider bank’s service management teams to achieve operational and process improvement objectives.

About First Abu Dhabi Bank

Join First Abu Dhabi Bank, the largest bank in the UAE and one of the world’s most secure financial institutions. We are dedicated to creating value for our employees, customers, shareholders, and communities by promoting differentiation, agility, and innovation. We seek top-tier talent, and your success is integral to our collective achievements. Accelerate your growth as you help us reach our objectives and advance your career in an exciting and dynamic industry.

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