About the job
About the Role
Join Recurly as a Principal Product Manager, where you will lead our AI product strategy and implementation. In this pivotal role, you will transform Recurly into a premier AI partner for subscription-based businesses, delivering actionable insights, automating complex workflows, and significantly enhancing customer capabilities to grow and retain their subscriber bases. This is a strategic position where you will shape and advocate for a visionary AI roadmap, collaborating across the entire Recurly product landscape to drive results that enhance subscriber lifetime value (LTV) and merchant efficiency at scale.
What You'll Be Doing
AI-Powered Merchant Intelligence
● Develop predictive intelligence tools that highlight churn risk scores, LTV predictions, and upgrade propensity signals, recommending or autonomously executing optimal next steps.
● Create intuitive natural language interfaces allowing merchant administrators to query billing data, generate reports, and manage subscriber workflows seamlessly.
● Lead the development of Recurly's generative AI features, including contextual in-app guidance, AI-generated customer communications, auto-generated performance reports, and intelligent recommendations integrated into the product.
Agentic Workflows & MCP Expansion
● Enhance Recurly's Model Context Protocol (MCP) capabilities to enable AI agents to take decisive actions within Recurly, executing strategies for dunning, initiating win-back campaigns, and adjusting subscriber plans.
● Design workflows that empower merchant administrators to manage subscriber lifecycles through natural language, using an AI agent to monitor churn signals, propose retention offers, and implement them with minimal human oversight.
● Develop subscriber-facing experiences that leverage AI-driven conversational flows to manage cancellation requests, pauses, and plan modifications, turning potential churn into retention opportunities.
● Collaborate with data science teams to create machine learning models that enhance billing recovery rates, predict payment failures ahead of time, and personalize retention strategies at scale.
Strategic Vision & Cross-Functional Execution
● Conduct generative research in problem areas to ideate and prioritize innovative, customer-focused solutions. Challenge existing paradigms and infuse external insights into the process.
● Own and advocate for theme-based product visions that align with Recurly's strategic goals, focusing on delivering impactful outcomes rather than just outputs.
● Serve as the subject matter expert in your domain, inspiring and energizing both internal and external stakeholders with your vision.
● Break down significant concepts into high-return deliverables, effectively sequencing efforts to maximize market value promptly.
● Collaborate across various departments, including Engineering, Data Science, Marketing, Sales, Legal, and Customer Support, to ensure successful product launches and market execution.
