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Experience Level
Manager
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Engage regularly with Print Operations management and work directly on-site to identify opportunities for enhancing processes and develop strategic improvements. Collect, analyze, and interpret process metrics data to provide data-driven insights for continuous improvement initiatives. Lead the creation of process documentation, workflows, checklists, and SOPs to optimize efficiency, consistency, and quality in field operations. Document Print Operations processes using various software tools, including Palantir, Procore, Miro, and the Microsoft suite. Manage and administer all Procore documentation related to field procedures, acting as the implementation lead for Print Operations. Ensure compliance with all Print Operations processes. Collaborate cross-functionally with Print Logistics, Print Operations management, and Project and Construction Management teams.
About the job
At ICON, we are seeking a skilled Print Operations Program Manager II to lead and innovate our Process, Planning, and Quality Programs within our Print Operations division. This pivotal role involves the creation, documentation, and implementation of operational processes and quality standards to enhance efficiency and effectiveness. Key responsibilities include developing comprehensive process documentation, workflows, checklists, and Standard Operating Procedures (SOPs) to elevate the quality and performance of our Print Operations. You will utilize tools such as Miro flow charts, Google Sheets, and Procore to detail our processes and collaborate closely with Print Operations Management to refine these methodologies in alignment with best practices. You will also coordinate efforts for process improvement initiatives, including data aggregation and analysis, scheduling meetings, and overseeing quality control procedures. This position will primarily be based at ICON's headquarters in Austin, Texas, with occasional travel (approximately 25%) to local job sites based on departmental requirements. You will report to the Print Workforce Manager and engage regularly with Print Operations and Print Logistics Managers, as well as field teams.
About ICON
ICON is a leading organization in the field of innovative solutions, committed to excellence and dedicated to delivering high-quality operational outcomes. Our team thrives on collaboration, continuous improvement, and a passion for operational excellence.
About Waymo Waymo began as the Google Self-Driving Car Project in 2009 and has since become a leader in autonomous driving technology. The company’s mission centers on developing the Waymo Driver, technology designed to improve mobility and reduce traffic-related fatalities. Waymo’s fully autonomous ride-hailing service operates across multiple vehicle platf…
About xAIAt xAI, we are dedicated to developing artificial intelligence systems that truly understand the universe and support humanity's quest for knowledge. Our team is compact, driven, and committed to engineering excellence. We welcome individuals who challenge themselves and thrive on curiosity. Our flat organizational structure encourages hands-on contributions to our mission. We reward initiative and excellence, with a strong emphasis on work ethic and prioritization. Effective communication is essential; all team members are expected to share knowledge concisely and accurately with their peers.ABOUT THE ROLE:The Program Manager for Quality & Training will spearhead the strategy, development, and implementation of quality and training programs within Safety Operations. This role is pivotal in creating scalable systems designed to enhance moderator performance, foster critical thinking, and improve decision-making accuracy.Reporting to the Manager of Safety Operations & Enablement, you will supervise two Safety Trainers and manage the entire lifecycle of training and quality initiatives—ranging from program design and forecasting to delivery, measurement, and ongoing improvement. This high-visibility role has a direct impact on operational excellence, content integrity, and product trust.RESPONSIBILITIES:Craft and implement a comprehensive, automation-first quality and training strategy that aligns with Safety Operations and product goals.Integrate AI tools and enhance workflows within learning and quality processes.Establish scalable onboarding and continuous learning frameworks to accommodate workforce expansion.Ensure training and quality initiatives align with hiring scales, operational changes, and performance metrics.Design and fine-tune training programs that cover policy interpretation, critical thinking, AI tool usage, and moderation accuracy.Develop facilitator guides, educational materials, assessments, and reinforcement strategies.
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