About the job
At NiCE, we embrace challenges without limits, constantly pushing our boundaries. We are ambitious, transformative, and committed to winning. Our standards are set high, and we consistently exceed them. If you share our passion, we present you with an extraordinary opportunity to ignite your career.
What does this role entail?
As part of our expanding professional services team in Manila, you will become a champion and expert in Proactive AI, providing top-notch implementations, analyses, support, and more to clients globally.
Initially collaborating with our teams in the EU and US, you will ensure quality assurance, automation, implementation, and support for both new and existing clients. As Proactive AI extends into the APAC region, our Manila team will spearhead local client implementations, quality assurance, support, and delivery.
How will you contribute to our success?
- Implement MPower Proactive AI Agents under experienced engineers' guidance, from understanding requirements to configuration, testing, and deployment.
- Deliver quality-driven technical tasks in client engagements focusing on accuracy and satisfaction.
- Work with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.
- Analyze client needs and aid in translating business processes into automated solutions.
- Configure and customize the SaaS platform to align with customer requirements.
- Assist in documenting solution designs, integrations, and implementation workflows.
- Troubleshoot, debug, and resolve issues related to implemented solutions.
- Enhance customer journey optimization using MPower transactional data and basic analytics.
- Write and maintain SQL queries for effective reporting and data validation.
- Develop and debug JavaScript code to facilitate integrations and custom logic.
- Engage in knowledge sharing, documentation, and continuous improvement initiatives within the team.
- Provide implementation or post-go-live support as part of a shared on-call rotation.
- Perform additional duties as assigned to support Professional Services objectives.
