About the job
About RocketAMS
RocketAMS is a dynamic Australian e-commerce agency specializing in the management of marketplace operations for established brands. We excel in developing catalogue strategies, optimizing advertising, generating insightful reporting, and facilitating channel expansion across Amazon and various Australian platforms. As we experience rapid growth, we are in search of a skilled Process Automation Specialist to help us build robust operational systems that support our scaling efforts.
Role Overview
As a Process Automation Specialist, your primary responsibility will be to analyze the team's manual processes and implement automation solutions. You will chart our workflows, pinpoint repetitive tasks, and develop systems that streamline operations using AI tools, workflow automation platforms, and advanced spreadsheet models. Importantly, the systems you create must be user-friendly and maintainable by non-technical team members, ensuring that any issues can be addressed without requiring your direct intervention.
We prioritize no-code and low-code solutions over traditional coding, favoring tools like Zapier and n8n instead of Python scripts, and utilizing interfaces such as Claude and ChatGPT rather than custom API developments. When coding is essential, it should be straightforward, well-documented, and serve as a last resort.
Key Responsibilities
- Evaluate current team workflows to identify automation and optimization opportunities.
- Create automations using Zapier, n8n, or similar tools to connect platforms, trigger actions, and transfer data seamlessly without manual input.
- Leverage AI tools (Claude, ChatGPT) for tasks such as content generation, data processing, analysis, and reporting.
- Develop adaptable Excel/Sheets models, including scoring engines, decision frameworks, and dashboards, ensuring all inputs are variables.
- Transform raw data from client systems (ERPs, ad platforms, e-commerce channels) into actionable insights for the team.
- Design standardized reporting templates and automated pipelines for all clients.
- Create clear Standard Operating Procedures (SOPs) and documentation to enable team members to utilize and troubleshoot tools independently.
- Proactively seek out new AI tools and automation opportunities to keep our processes innovative and efficient.
