Product Manager, Agent Development

SierraLondon

On-site Full-time

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Experience Level

Mid to Senior

About the job

About Us

At Sierra, we are revolutionizing the way businesses enhance customer interactions through our cutting-edge AI platform. Headquartered in San Francisco, we are expanding our footprint globally with offices in Atlanta, New York, London, France, Singapore, and Japan.
Our core values, Trust, Customer Obsession, Craftsmanship, Intensity, and Family, are deeply embedded in our culture and guide every aspect of our work, fostering a collaborative and innovative environment.
Founded by industry leaders Bret Taylor and Clay Bavor, our team brings a wealth of experience from top tech companies, including Google and Facebook, ensuring we are at the forefront of AI technology.

Your Role

Develop Enterprise-Level AI Solutions: As a Product Manager, you will collaborate closely with engineers and clients to design and implement AI agents capable of managing thousands of customer interactions daily.
Customer Engagement: You will interface with various stakeholders within client organizations to:
- Identify and evaluate their needs.
- Deliver compelling demonstrations of Sierra’s solutions.
- Address and resolve technical challenges by collaborating with technical teams.
- Enhance Sierra's virtual agents to align with client needs and workflows.
- Act as trusted advisors to influence strategic technical decisions.
Influence Product Development: Partner with engineering and product teams to define and roll out new features that are pivotal to customer success.

Qualifications

A minimum of 5-7 years of experience in product management, particularly with complex technical products.
Strong analytical skills and the ability to translate customer needs into actionable product features.
Excellent communication and interpersonal skills to foster collaboration across teams.
Proven ability to manage multiple projects and priorities in a fast-paced environment.

About Sierra

Sierra is on a mission to transform customer experiences with our innovative AI platform. With a diverse and expanding team across major global cities, we cultivate a culture of trust and excellence, led by visionary founders who are pioneers in the tech industry.

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