About the job
Do you recall the most remarkable customer journey you've ever had? Or perhaps the least enjoyable? What drives these experiences? How can businesses engage effectively, resolve issues, and enhance your life with every interaction? Our goal is to ensure seamless experiences across all interactions.
“The entire customer journey. One platform.”
As customers navigate effortlessly through various channels, platforms, apps, and physical locations, our mission is ambitious: to empower growing businesses to serve, sell, interact, and engage through one Global AI-Powered Customer Engagement Platform. We connect conversations, customer data, and payments with AI Agents, enabling businesses globally to grow faster, together.
Our services are fully integrated within a unique business structure, encompassing four units: Connect, Pay, Live, and Engage.
We are seeking a Product Manager to lead the product strategy for our Customer Service suite, namely the Mobile Service Cloud.
Your role will center around expanding this solution into new industries and broadening our customer base. Your mission is to enhance the Mobile Service Cloud to cater to more complex customer service environments, facilitating CM.com’s growth into untapped markets.
While the product is performing well, the time has come to push boundaries. Collaborating with a team of 10 developers in Arnhem, you will be instrumental in building new features, refining existing ones, and preparing the product for new opportunities. Whether introducing workforce management tools or leveraging AI for smarter workflows, your contributions will shape the future of customer service software.
