Product Manager

IntercomLondon, England

On-site Full-time

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Experience Level

Entry Level

Qualifications

What will I be doing?Take ownership of a significant product area or lead key projects. Gain in-depth insights into customer challenges through research, data analysis, and direct interactions, then clearly articulate these challenges to your team. Manage the product roadmap by defining priorities, timelines, and rationale, ensuring alignment and enthusiasm among stakeholders. Collaborate closely with engineers and designers to envision, develop, and launch innovative solutions, ranging from ambitious long-term projects to targeted iterative improvements. Utilize AI tools to enhance personal efficiency, expedite product development, and amplify your team's impact. Assess product performance using quantitative and qualitative metrics during beta testing and post-launch. Maintain high standards of quality in your product area, ensuring that each release meets world-class software criteria. Work with cross-functional teams to ensure products are delivered with a clear go-to-market strategy and execution, actively supporting wherever necessary. Exemplify leadership within your team or projects by embodying our company values and R&D principles.

About the job

Since its founding in 2011, Intercom has supported nearly 30,000 businesses around the world, focusing on practical solutions that raise the bar for customer communication.

Role overview

The Product Manager role in London centers on shaping the future of business messaging and AI-driven customer engagement. This position involves collaborating with engineers, designers, and researchers to develop products used by millions each day.

What you will do

Work with cross-functional teams to design and deliver new features for Intercom’s suite of customer service tools
Contribute to the direction of AI-powered customer engagement products
Help ensure products meet the needs of businesses and their customers

Location

This position is based in London, England.

About Intercom

Intercom is at the forefront of AI-driven customer service innovation, on a mission to empower businesses in delivering exceptional customer experiences. Our advanced AI solutions are designed to facilitate meaningful interactions and enhance overall service delivery.

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Full-time|On-site|London

About JuniorAt Junior, we are at the forefront of innovation, creating powerful LLM-driven tools designed to enhance the investment research experience for private market investors. Our esteemed clientele includes several of the world's top 10 private equity and consulting firms, collectively investing billions of dollars each year. As a profitable, bootstrapped company, we have a thriving team of 28 professionals located in both London and New York City. Notably, we achieved a remarkable 10x revenue growth in 2025. Role OverviewJunior has positioned itself as the premier AI platform for consulting and private equity teams at leading firms globally. Following our 10x growth last year, we aim to triple our success this year.1) Development of GTM Systems (Core)Manage the lead → account → opportunity workflow, focusing on stages, fields, and rules.Automate processes related to routing + hygiene (deduplication, enrichment, stage/task updates).Establish consistent cadences for pipeline reviews, next-step follow-ups, and stale/renewal alerts.Ensure Attio serves as the single source of truth for definitions, naming conventions, and required fields.Create targeted and semi-templated content (such as deal-specific one-pagers and demo workspaces).2) RevOps Processes, Automation & ToolingImplement automations across platforms including Claude Co-work, Attio, Slack, email, and calendar.Oversee legal and information security processes, enhanced by cutting-edge AI tools.Maintain straightforward dashboards tracking inbound speed, conversion rates, outbound pipeline, and pilot health.Conduct monthly operational sweeps to resolve issues, simplify processes, and introduce further automation.3) SDR Execution (Targeted)Engage in prospecting and outbound initiatives targeting our ideal customer profile through Clay, LinkedIn, and Superhuman.Continuously refine high-converting messaging and outreach sequences.Schedule and qualify meetings, ensuring clear next steps are logged in Attio.Develop repeatable outbound strategies (including lists, triggers, and collateral).4) Experiments & Growth OperationsConduct 2–4 GTM experiments per month.Analyze results and convert successful strategies into SOPs and playbooks. About You2-4 years of experience in RevOps, Sales Ops, or Growth Ops.Strong analytical skills with a data-driven approach.Proficiency in automation tools and CRM systems.Excellent communication and interpersonal skills.A proactive mindset with a passion for experimentation and growth.

Mar 20, 2026

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Junior Buyer and Product Developer - Textiles at Soho Home

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Full-time|On-site|London, England, United Kingdom

The Role... As a key member of our Buying and Product Development team at Soho Home, the Junior Buyer and Product Developer will report directly to the Buying and Product Development Manager. This role is vital for executing our sourcing and product development strategy, ensuring that we deliver unique and high-quality textiles to the retail marketplace. In this position, you will assist in optimizing the buying and product development processes, ensuring design briefs are executed with excellence while maximizing profitability. Under the guidance of the Buying and Product Development Manager, you will implement our sourcing strategy, aligning with business objectives to enhance value and reduce supply chain risks. Additionally, you will supervise a Buying and Product Development Assistant, ensuring that all administrative and operational tasks are completed accurately and punctually. Main Duties... Manage the critical path of product development, ensuring all key milestones are met in collaboration with the Buying and Product Development Manager. Oversee administrative tasks along the critical path and product lifecycle, supported by the Buying and Product Development Assistant, from brief to production. Maintain and update the seasonal development tracker, ensuring accurate input of key dates. Collaborate closely with the Soho Home Design team to ensure the execution of briefs meets the highest standards while achieving commercial price and margin expectations. Prepare and issue seasonal briefs to identified suppliers, clearly communicating specifications, price targets, and deadlines. Participate in weekly design and production meetings, providing insights and feedback during final sample inspections. Communicate product approvals and comments to suppliers with meticulous attention to detail. Work closely with the Technical team to ensure all products comply with quality standards and legal/safety requirements across relevant markets. Assist the Buying and Product Development Manager with meeting preparation and other departmental tasks as needed. Lead trade preparation for the department, presenting in the absence of the Manager. Collaborate with the Merchandising team to analyze commercial opportunities, ensuring brand sales are maximized.

May 1, 2026

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Product Manager - Customer Experience Automation

NiCE

Full-time|On-site|United Kingdom - London

At NiCE, we refuse to limit our challenges; instead, we constantly challenge our boundaries. We are ambitious innovators, striving to be game changers, and we are fully committed to winning. Our standards are set exceptionally high, and we consistently execute beyond those expectations. If you share our passion, we have an incredible career opportunity awaiting you that will ignite your enthusiasm.What does the role entail?We are in search of a Product Manager to lead and manage the development of our Customer Experience Automation and Analytics products, with a keen emphasis on data, analytics, and intelligent automation, including AI-powered solutions.In this position, you will collaborate closely with engineering, data science, and go-to-market teams to pinpoint customer challenges, define product strategy, and deliver valuable, high-quality solutions. This role is ideal for someone adept at navigating the entire product lifecycle from discovery to launch while balancing customer needs with technical constraints and commercial objectives.How will you create impact?Lead the product roadmap for designated CX automation, analytics, and intelligent capabilities (including AI), from discovery through launch and subsequent iterations.Engage with customers, partners, and internal stakeholders to identify issues, validate opportunities, and outline clear objectives.Convert customer and business needs into well-defined product specifications, user stories, and prioritized backlogs.Collaborate closely with engineering and data science teams to develop solutions that are both technically robust and commercially viable.Prioritize features, improvements, and bug fixes based on customer value and effort required.Serve as a product expert and advocate, assisting internal teams (Sales, Services, Support) and interacting directly with customers as required.Support product launches, including positioning, enablement, and post-launch feedback mechanisms.Stay informed about market trends, competitors, and emerging technologies in AI, data, analytics, and automation, integrating insights into product strategy.

Apr 7, 2026

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Customer Services Assistant Manager

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Full-time|On-site|London

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Senior Product Manager at Intercom | London

Intercom

Full-time|On-site|London, England

At Intercom, we are not just an AI Customer Service company; we are on a transformative mission to redefine customer experiences for businesses worldwide.Our cutting-edge AI agent, Fin, sets the benchmark for customer service AI, enabling businesses to provide seamless, always-on support that enhances customer satisfaction. When paired with our Helpdesk, Fin evolves into the Intercom Customer Service Suite, offering AI-enhanced solutions for complex queries that require human intervention.Since our inception in 2011, we have gained the trust of nearly 30,000 businesses globally, establishing new standards in customer service. By adhering to our core values, we continuously innovate, work with urgency, and deliver exceptional value to our clients.We are seeking a Senior Product Manager to join our dynamic team and play a pivotal role in shaping the future of business messaging and AI-driven customer engagement. This is a unique opportunity to lead a talented team of engineers, designers, and researchers in creating products that impact millions daily.

Jan 28, 2026

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Field IT Engineer - Greater London

Focus Group

Full-time|£43K/yr - £43K/yr|Hybrid|London, England, United Kingdom

IT Technical Engineer – Field-BasedFocus GroupHome Based (with frequent travel across London Zone 1-4)Competitive Salary: Up to £43,000 + Company Van + Overtime & On-Call Allowances (approximately £8-10k)Are you an engineer who thrives in dynamic environments rather than being confined to a desk? If so, this opportunity is tailored for you.Focus Group is a rapidly expanding technology firm, backed by Hg Capital, generating £300 million in revenue and serving over 30,000 SME clients throughout the UK. We are on an ambitious growth trajectory and are seeking proficient field engineers to help us provide exceptional IT solutions to our customers.Your RoleWorking from your home in the London area, you will represent Focus Group across Greater London, visiting client sites to install, configure, and troubleshoot various IT solutions. One day you could be implementing a multi-site network; the next, addressing a critical server issue or configuring Azure infrastructure for a developing business.No two days will be alike — that's the beauty of this position.Key Responsibilities Install and configure IT solutions across Windows, Azure, networking, and telephony. Provide onsite and remote support for SME to Enterprise clients throughout London. Lead fault resolution for urgent hardware and service failures. Contribute to multi-technology, multi-site project delivery. Accurately audit and document client infrastructure. Collaborate with Project Managers, Service Desk, and 3rd Line Engineers.Desired Skills and Experience Significant hands-on experience in IT support or delivery. Strong knowledge of the Microsoft stack — Windows Desktop, Windows Server, M365. Familiarity with cloud technologies — Azure, Intune, SharePoint. Networking fundamentals — firewalls, routers, switches, wireless. A natural troubleshooter — tenacious, solution-oriented, and enjoys challenges. A full UK driving license (essential).Preferred Qualifications⭐ Previous experience in Managed Service Provider (MSP) environments.⭐ Microsoft certifications or vendor qualifications (Meraki, SonicWall, Cisco, Aruba).What We Offer Up to £43,000 base salary. Company van provided and travel expenses covered.⏰ Overtime and on-call allowances. Clear pathways for career advancement — Team Leader, Solutions Engineer, and beyond. The support of a $1 billion technology company with significant momentum.Why Join Focus Group?We're a forward-thinking company that is scaling, acquiring, and investing in AI to redefine exceptional managed services. Our engineers are at the forefront of this mission — trusted, technically challenged, and equipped with the tools necessary to excel.If you are a self-motivated individual who enjoys variety, is passionate about solving real-world problems, and seeks to make a meaningful impact, we want to hear from you!

Mar 25, 2026

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