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Experience Level
Experience
Qualifications
What We Are Looking For
Analytical Skills: Proficient in analyzing production processes to identify optimization areas.
Technical Proficiency: In-depth understanding of production systems and effective solutions to enhance operational efficiency.
Problem-Solving Skills: Strong ability to troubleshoot production issues and implement effective solutions.
Data Centre Experience: Familiarity with Data Centre facilities, including temperature and humidity monitoring, smoke detection, fire suppression systems, and UPS units.
AWS Knowledge: Familiarity with AWS tools such as CloudWatch and CloudTrail is advantageous.
Shift Flexibility: Willingness to work in shifts, with the following schedule:
1st Shift: 7:00 AM to 3:00 PM
2nd Shift: 2:45 PM to 10:30 PM
3rd Shift: 10:15 PM to 7:15 AM
Rotational Shift Pattern: Two days in each shift followed by two off days.
About the job
Job Summary
The Operator will be instrumental in enhancing and automating production operations, ensuring integration with the daily monitoring functions of the Agency’s IT systems.
Key Responsibilities
Continuous Service Improvement: Enhance Data Centre Operations by pinpointing improvement opportunities to bolster production stability, stakeholder experience, and overall service quality.
Automation Opportunities: Identify and implement automation solutions within production processes to optimize operations and minimize manual intervention.
Incident Management: Promptly escalate and communicate significant incidents, leading investigations and ensuring effective resolution with workarounds or permanent solutions.
Troubleshooting: Engage in troubleshooting of system and network connectivity issues prior to escalation.
Performance Monitoring: Track production metrics and performance indicators to ensure operational targets are achieved.
Compliance Assurance: Ensure adherence to safety and regulatory standards within production environments.
Other Duties: Carry out ad-hoc responsibilities as assigned.
About AvePoint Inc.
AvePoint Inc. is a leading provider of SaaS solutions, focused on helping organizations manage and optimize their data in the cloud. With a commitment to innovation and excellence, AvePoint empowers businesses to enhance operational efficiency and compliance through cutting-edge technology.
Full-time|On-site|Singapore, Central Singapore, Singapore
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