Professional Receptionist - £8.12 Per Hour with Free Travel Zones 1-6

KBC Associates LimitedLondon

On-site Full-time £8.12/hr - £8.12/hr

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Experience Level

Mid to Senior

Qualifications

Qualifications: Previous experience in a front office or hospitality role is preferred, strong communication and interpersonal skills, ability to multitask in a fast-paced environment, and a customer-focused approach.

About the job

JOB TITLE: Receptionist

DEPARTMENT: Front Office

REPORTING TO: Reception Manager

JOB SUMMARY: As a Receptionist, you will be the first point of contact for our guests, providing a warm and professional welcome. You will efficiently manage check-in and check-out services while assisting guests with their inquiries throughout their stay.

DRESS/APPEARANCE: Adherence to hotel grooming standards and personal hygiene is essential. Uniforms must be clean and well-presented at all times.

DUTIES AND RESPONSIBILITIES:

Maintain cleanliness and organization of the Front Office and surrounding areas.
Ensure a seamless and professional guest experience through effective management by the front of house team.
Review and follow up on information from the log book and handover documentation.
Stay informed about current room rates, packages, discounts, and promotions.
Develop thorough knowledge of the Front Office System, room types, hotel services, and operating hours.
Assist with making and modifying reservations.
Stay updated on the hotel’s occupancy status, arrivals, departures, and conferences.
Generate “Back Up Reports” for each shift.
Understand and follow mail, package, and message handling procedures.
Provide guests with accurate directions to hotel locations and guest rooms.
Notify the Guest Relations Department of VIP arrivals.
Facilitate room changes as necessary while following proper procedures.
Communicate with the housekeeping department regarding requests and current room availability.

About KBC Associates Limited

KBC Associates Limited is dedicated to providing exceptional service and a welcoming atmosphere for our guests. Join our dynamic team and be a part of creating memorable experiences in the heart of London.

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