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Professional Services Engineer at NICE | Hoboken, NJ

NICE Ltd.USA - Hoboken, NJ
On-site Full-time

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Experience Level

Experience

Qualifications

Roles and ResponsibilitiesInstall, configure, upgrade, and deploy NICE products and platforms at customer locations. Apply hotfixes, service packs, and other product updates in accordance with NICE best practices. Engage in commissioning, testing, and certification activities throughout project execution. Diagnose and resolve technical issues related to installation, configuration, or upgrade processes. Draft implementation and upgrade plans, outlining pre-check and post-check procedures, and communicate effectively with customers and stakeholders. Work directly with client system engineers to support NICE infrastructure across global sites. Maintain comprehensive site documentation, system specifications, and configuration records. Execute MAC (Move/Add/Change) activities and conduct system maintenance as required. Assist with NICE-related projects and change management initiatives. Create, track, and resolve cases based on severity and SLA requirements. Coordinate with suppliers and third-party representatives for integrated solutions. Provide technical guidance to customer administrators on configuration, administration, and user management. Manage customer relationships and expectations through clear, proactive communication. Participate in training programs, knowledge sharing, and special projects. Perform other duties as assigned.

About the job

Role Overview

NICE Ltd. is looking for a Professional Services Engineer to join the team in Hoboken, NJ. This position focuses on installing, deploying, upgrading, and maintaining NICE products and platforms at client sites.

What You Will Do

  • Install and deploy NICE solutions for clients on-site
  • Upgrade systems and apply hotfixes as needed
  • Participate in commissioning, testing, and certification of platforms
  • Troubleshoot and resolve technical issues during and after installation
  • Work closely with customers, system engineers, and internal teams to ensure smooth integration and high system performance

Collaboration and Impact

This role requires frequent interaction with clients and technical teams to deliver reliable, high-performing solutions. The Professional Services Engineer helps ensure system availability and supports clients in reaching their goals with NICE technology.

About NICE Ltd.

NICE is a leading provider of software solutions that empower organizations to deliver superior customer experiences. We focus on innovation and excellence, providing our clients with the tools they need to enhance their operational efficiency and drive growth.

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