Professional Services Engineer

prime-systemRemote — Philippines

Remote Full-time

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Experience Level

Experience

Qualifications

Outstanding oral and written communication skills. Strong time management abilities and organizational skills. Proven experience in customer service and project management. Ability to work under pressure and handle challenging client situations effectively. Familiarity with technical support and troubleshooting processes. Collaborative team player with a proactive approach to problem-solving.

About the job

The Professional Services Engineer plays a pivotal role in supporting the Project team by offering specialized knowledge and expertise for diverse project implementations and in-depth client engagements. The ideal candidate exhibits exceptional attention to detail, takes initiative, and is dedicated to fulfilling customer requirements effectively. The Professional Services Engineer is accountable for upholding the organization’s high standards for customer service while delivering projects with utmost compliance and quality. The ability to manage the pressures of client-critical situations is essential, as is a commitment to consistently providing outstanding customer service.

Key Responsibilities:

Achieve a project utilization rate of 70% billable hours weekly, encompassing all dispatch and project-related work for clients.
Travel to client locations as needed to provide direct support to the project team, with days not spent traveling worked either onsite or from an agreed-upon remote location.
Deliver exceptional service to customers and clients.
Collaborate closely with the project team to fulfill the defined objectives outlined in the project statement of work.
Gather and analyze project data to generate status reports aligned with established milestones and provide actionable recommendations.
Review production, malfunction, and maintenance reports to identify and address issues.
Evaluate project status against the planned schedule, identify actual or potential roadblocks, and facilitate solutions to ensure timely project completion.
Manage and prioritize personal utilization in project work to optimize time towards productive, billable tasks.
Execute other related duties as assigned, which may include dispatch work at client sites and managing service tickets within the project team queue, responding within agreed timelines.
Analyze and troubleshoot ticket logs, tracking the nature and resolution of issues while performing all levels of routing incident analysis.
Act as the first-level technical escalation point to assist associate engineers in troubleshooting technical challenges, escalating to senior engineers as needed.
Engage and collaborate with multiple advanced engineer groups and vendors to escalate technical issues, provide client updates, and drive incidents to resolution, often coordinating across various groups.

About prime-system

prime-system is a forward-thinking technology company focused on delivering innovative solutions and exceptional service to our clients. We pride ourselves on our collaborative work environment and commitment to employee development, making us a preferred employer in the tech industry.

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Project Engineer at Prime System Solutions | Remote

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Full-time|Remote|Remote — Philippines

Job Overview:The Professional Services Engineer plays a pivotal role in supporting the Project team by offering specialized knowledge and expertise for diverse project implementations and in-depth client engagements. The ideal candidate exhibits exceptional attention to detail, takes initiative, and is dedicated to fulfilling customer requirements effectively. The Professional Services Engineer is accountable for upholding the organization’s high standards for customer service while delivering projects with utmost compliance and quality. The ability to manage the pressures of client-critical situations is essential, as is a commitment to consistently providing outstanding customer service.Key Responsibilities:Achieve a project utilization rate of 70% billable hours weekly, encompassing all dispatch and project-related work for clients.Travel to client locations as needed to provide direct support to the project team, with days not spent traveling worked either onsite or from an agreed-upon remote location.Deliver exceptional service to customers and clients.Collaborate closely with the project team to fulfill the defined objectives outlined in the project statement of work.Gather and analyze project data to generate status reports aligned with established milestones and provide actionable recommendations.Review production, malfunction, and maintenance reports to identify and address issues.Evaluate project status against the planned schedule, identify actual or potential roadblocks, and facilitate solutions to ensure timely project completion.Manage and prioritize personal utilization in project work to optimize time towards productive, billable tasks.Execute other related duties as assigned, which may include dispatch work at client sites and managing service tickets within the project team queue, responding within agreed timelines.Analyze and troubleshoot ticket logs, tracking the nature and resolution of issues while performing all levels of routing incident analysis.Act as the first-level technical escalation point to assist associate engineers in troubleshooting technical challenges, escalating to senior engineers as needed.Engage and collaborate with multiple advanced engineer groups and vendors to escalate technical issues, provide client updates, and drive incidents to resolution, often coordinating across various groups.

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Presales Engineer for Workplace Technology Solutions

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Mar 31, 2026

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Remote Group Consolidation Accountant

prime-system

Full-time|Remote|Remote — Philippines

⏰ Shift Schedule & Work Setup:Working hours aligned with the Eastern Timezone (Night Shift in the Philippines)Fully Remote – enjoy the convenience of working from homeApplicants must be equipped with a laptop, headset, etc. for a smooth onboarding process Job Summary:We are seeking a skilled Group Consolidation Accountant to join our dynamic team at prime-system. Reporting to the Director of Accounting Reporting, you will play a key role in the month-end processes, collaborating with the Corporate Accounting team to prepare the Company’s consolidated financial statements in accordance with US GAAP. This position is ideal for an experienced accounting professional with a background in US-based or global organizations and expertise in cross-border collaboration.The ideal candidate will bring a keen eye for detail, strong accounting fundamentals, and the ability to navigate complex reporting cycles. We are looking for a motivated, dedicated, and enthusiastic individual to contribute to our success. Key Responsibilities:Assist in the timely and accurate preparation of consolidated financial statements and footnote disclosures in compliance with US GAAPMaintain and prepare various schedules to support financial statements and footnote disclosuresPrepare reconciliations and journal entries for the elimination of intercompany activities, including equity method of accounting, fixed assets, leased assets, and POC accountingReview standalone financial statements of consolidated subsidiaries to ensure accurate disclosures in the Company's financial statementsWork extensively with the company’s ERP system by creating customized reports to enhance data analysis and reconciliationsProvide insights and support for improving processes and efficienciesSupport the corporate accounting team during the month-end closeAssist with documentation and information requests from external auditors for audits

Mar 30, 2026

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Remote Collections Specialist

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Full-time|Remote|Remote — Philippines

⏰ Shift Schedule & Work Setup:Work during Eastern Timezone hours (Night Shift in PH)Fully Remote – enjoy the comfort of working from your homeApplicants must be fully equipped (laptop, headset, etc.) to ensure a seamless workflow from day one. Job Overview:The Collections Specialist plays a pivotal role in client engagement and provides essential administrative and research support for our collections operations. As a vital member of the billing and finance team, this position requires regular interaction with clients as well as collaboration with various departments to ensure efficient processes. Key Responsibilities:Assist in the collections process, addressing client payment challenges and safeguarding the organization's financial assets.Review and analyze documentation, assess credit histories and reports, and manage data related to current and potential customers, including credit applications.Adhere to all organizational compliance standards and regulations related to credit and collections.

Mar 17, 2026

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Remote Billing Specialist

prime-system

Full-time|Remote|Remote — Philippines

⏰ Shift Schedule & Work Setup:Work during Eastern Timezone hours (Night Shift in PH).Fully Remote: Enjoy the flexibility of working from your home.Applicants must be equipped with essential tools (laptop, headset, etc.) to ensure a seamless workflow. Job Summary:As a Billing Specialist at prime-system, you will play a vital role in accurately preparing and processing invoices according to client contracts. Your responsibilities will encompass timely billing, resolving discrepancies, maintaining billing records, and providing support to both internal and external clients. This position is essential for ensuring efficient billing processes. A deep understanding of our clients' challenges and how our teams deliver on our commitments is crucial. You will be expected to provide proactive and professional service while keeping all key stakeholders informed. Our company thrives on data-driven decisions, so ongoing analysis for strategic planning is integral to our operations. Key Responsibilities:Adhere to established standards and processes to ensure predictable outcomes for clients.Contract Review: Thoroughly analyze contracts to comprehend billing terms, payment schedules, and invoicing requirements.Invoice Creation: Generate and dispatch invoices to clients based on the billing terms specified in contracts. Ensure accuracy, timeliness, and compliance with accounting regulations, including any ancillary charges (e.g., time and materials, hardware/software resales).Billing Schedule Management: Oversee billing schedules to ensure timely invoice dispatching and payment collection as per contractual timelines.Discrepancy Resolution: Address and resolve billing disputes with customers, collaborating with internal teams and external partners to ensure prompt payment.Record Maintenance: Keep accurate billing records, including invoices, payments, and any modifications to billing terms or schedules.Financial Reporting Support: Assist in the preparation of financial reports and analyses related to billing and revenue recognition.

Apr 5, 2026

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Construction Project Manager

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Full-time|Remote|Remote — Philippines

Position Overview Join our dynamic team at remote-raven as a meticulous and proactive Project Manager specializing in construction management. This remote role is ideal for candidates who excel in overseeing project lifecycles from concept to completion. You will be the key liaison among internal teams, clients, subcontractors, and field personnel, ensuring seamless communication and project progression. The ideal candidate will possess robust knowledge of construction processes, including scheduling, budgeting, and subcontractor management, alongside the discipline to thrive in a fully remote workspace. Core Responsibilities Project Planning & Execution• Manage the entire project lifecycle from pre-construction to closeout, ensuring compliance with milestones, budgets, and timelines.• Develop and maintain comprehensive project schedules, monitoring progress and adapting plans to changing circumstances.• Collaborate with owners, architects, engineers, subcontractors, and suppliers to align on project objectives and deliverables.• Analyze and interpret construction drawings, specifications, contracts, and scopes of work.• Keep organized records of project documentation, including RFIs, submittals, change orders, meeting notes, and daily logs. Budget & Cost Management• Oversee project budgets and monitor costs against original estimates throughout the project lifecycle.• Review and process invoices, pay applications, and change order requests from subcontractors and vendors.• Proactively identify potential cost risks and communicate effectively with leadership and clients.• Assist in preparing project budgets, cost forecasts, and financial reports. Scheduling & Coordination• Create and maintain project schedules using construction management software like Procore, MS Project, Buildertrend, or similar tools.• Coordinate schedules for subcontractors and suppliers to mitigate conflicts and minimize delays.• Conduct regular virtual project meetings and site check-ins to track progress and address issues.• Manage procurement schedules for materials and equipment to align with project milestones. Subcontractor & Vendor Management• Issue and manage subcontract agreements, scopes of work, and purchase orders.• Ensure compliance of subcontractors with safety, quality, schedule, and documentation requirements.• Address and resolve field issues, conflicts, and disputes efficiently.

Mar 11, 2026

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