About the job
Canva is seeking a Program Manager based in Makati to focus on improving the customer experience. This position centers on leading projects that shape how users interact with Canva, aiming to deliver outstanding service and support at every step of the journey.
Role overview
This role involves guiding initiatives that influence the entire user journey. The Program Manager will work closely with teams from different departments, ensuring that customer needs are met and exceeded.
What you will do
- Lead programs designed to enhance customer experience and satisfaction
- Collaborate with cross-functional groups to align on goals and execution
- Use data and insights to inform strategies and measure impact
Requirements
- Experience managing programs or projects focused on customer experience
- Strong ability to work with diverse teams
- Comfort with using data to drive decisions
