About the job
About xAI
At xAI, we are dedicated to developing artificial intelligence systems that truly understand the universe and support humanity's quest for knowledge. Our team is compact, driven, and committed to engineering excellence. We welcome individuals who challenge themselves and thrive on curiosity. Our flat organizational structure encourages hands-on contributions to our mission. We reward initiative and excellence, with a strong emphasis on work ethic and prioritization. Effective communication is essential; all team members are expected to share knowledge concisely and accurately with their peers.
ABOUT THE ROLE:
The Program Manager for Quality & Training will spearhead the strategy, development, and implementation of quality and training programs within Safety Operations. This role is pivotal in creating scalable systems designed to enhance moderator performance, foster critical thinking, and improve decision-making accuracy.
Reporting to the Manager of Safety Operations & Enablement, you will supervise two Safety Trainers and manage the entire lifecycle of training and quality initiatives, ranging from program design and forecasting to delivery, measurement, and ongoing improvement. This high-visibility role has a direct impact on operational excellence, content integrity, and product trust.
RESPONSIBILITIES:
- Craft and implement a comprehensive, automation-first quality and training strategy that aligns with Safety Operations and product goals.
- Integrate AI tools and enhance workflows within learning and quality processes.
- Establish scalable onboarding and continuous learning frameworks to accommodate workforce expansion.
- Ensure training and quality initiatives align with hiring scales, operational changes, and performance metrics.
- Design and fine-tune training programs that cover policy interpretation, critical thinking, AI tool usage, and moderation accuracy.
- Develop facilitator guides, educational materials, assessments, and reinforcement strategies.
