Program Manager, Strategy and Enablement - Customer Service

Welcome to the ISTA Employee Referral Program! This opportunity is exclusively for current ISTA Solutions employees. Please refrain from applying if you are not a member of the ISTA Solutions team.Instructions for ISTA Solutions Employees: Complete the referral form with your candidate's details after clicking apply. You may encounter an error if your referr…

ISTA Solutions, a leading outsourcing and offshoring company, is actively seeking AMBITIOUS ACCOUNTING PROFESSIONALS to become a part of our rapidly growing team. As a valued member of our organization, you will collaborate with highly skilled professionals who prioritize employee satisfaction and a healthy work-life balance. At ISTA Solutions, we take pride in fostering a culture that emphasizes long-term success and continuous learning. If you are a team player eager to contribute to our mission, we want to hear from you!Key Responsibilities: Manage the processing of invoices and payments efficiently Review and approve transactions, ensuring accuracy in General Ledger (GL) codes Engage with clients to resolve any inquiries or issues related to invoices Qualifications: Bachelor's degree in Accounting or a related discipline Strong attention to detail and exceptional organizational skills Proficient verbal and written communication skills in English Able to prioritize tasks and handle multiple responsibilities in a fast-paced environment Excellent problem-solving abilities with the capacity to work independently and collaboratively Willingness to work onsite in MAKATI or MANDALUYONG Must be amenable to working night shifts Benefits:What We Offer: Attractive salary and comprehensive benefits package Health Insurance with coverage for dependents* 10% night differential pay Attendance bonuses Generous paid time off Convertible cash leave credits Regular performance appraisals Focus on achieving work-life balance Opportunities for career growth and skill development Our Commitment: Promoting a strong culture and values-driven leadership Creating opportunities for learning and growth at all career stages Encouraging continuous learning and innovation Fostering an inclusive environment where everyone can thrive

Join ISTA Solutions, a leading outsourcing and offshoring firm, as a Healthcare Customer Service Associate. We are expanding rapidly and looking for individuals who thrive in a collaborative environment. You will work alongside a dedicated team committed to employee satisfaction and a healthy work-life balance. Our culture emphasizes long-term success and continuous learning. If you are a proactive team player excited to make an impact, we want you!Key Responsibilities:Deliver exceptional customer support via various communication channels (phone, email, chat).Address and resolve customer inquiries to enhance satisfaction with our healthcare products and services.Collaborate with internal teams to solve complex issues efficiently.Maintain detailed records of customer interactions and feedback to improve service quality.

About the Role ista-2 is looking for an Accounts Payable Specialist to join the finance team in Makati, Metro Manila. This position handles financial transactions and processes payments to vendors, helping the company maintain accurate records and meet obligations on time. What You Will Do Process accounts payable transactions with accuracy Ensure timely payments to vendors Support the finance team in maintaining financial records What We Look For Strong attention to detail Commitment to accuracy in financial work Location Makati, Metro Manila, Philippines Signing Bonus This role includes an attractive signing bonus.

ISTA Solutions, a leading outsourcing and offshoring company, is actively seeking a skilled Financial Auditor to enhance our dynamic team. In this role, you will collaborate with a highly proficient group of professionals dedicated to fostering employee satisfaction and promoting a balanced work-life dynamic. At ISTA Solutions, we are committed to creating an environment that emphasizes long-term growth and continuous learning. We invite you to join us as we strive toward our mission!Key Responsibilities:Conduct regular audits of medical and healthcare-related bills against benefits platform records.Identify and rectify discrepancies such as payments made to ineligible or terminated employees, inaccurate charges, and mismatched enrollment data.Reconcile billing data and ensure the accuracy of charges.Clearly document findings using standardized templates and processes.Safely upload audit results and reports to a secure shared file system.Work collaboratively with internal teams to enhance and streamline reconciliation workflows.Monitor and report trends or recurring issues that could affect client costs or operations.Maintain confidentiality and ensure the security of sensitive healthcare and employee data.

About the Role ista-2 is hiring a Customer Service Representative to support a healthcare account in Makati, Metro Manila. This role focuses on assisting customers, answering questions, and resolving concerns to help ensure a smooth experience for every client. What You Will Do Respond to customer inquiries by phone, email, or chat Help resolve account or service issues Deliver clear and accurate information about healthcare services Work to maintain high customer satisfaction Compensation Competitive salary Signing bonus of 21,000 PHP Location This position is based in Makati, Metro Manila, Philippines.

Role Overview ista-2 is hiring Medical Scribes for a fully remote role based in Makati, Metro Manila, Philippines. Medical Scribes support healthcare professionals by documenting patient encounters as they happen, helping to maintain clear and accurate medical records. What You Will Do Document patient visits in real time during consultations Ensure all medical records are precise and up to date Assist healthcare providers with accurate record-keeping What We Look For Strong attention to detail Interest in healthcare and supporting patient care Ability to work independently from home Location This is a remote position for candidates in Makati, Metro Manila, Philippines.

Join our dynamic team at ista-2 as a Team Lead overseeing our Healthcare Account. In this pivotal role, you will drive operational excellence, manage a talented team, and ensure superior service delivery to our clients. With a generous signing bonus of $21,000, this position offers an exciting opportunity for growth and leadership in the healthcare sector.

As a Training & Onboarding Specialist at getwingapp, you will play a crucial role in shaping the experiences of new hires. You will design and implement effective training programs that not only equip employees with the necessary skills but also foster a culture of continuous learning. Your expertise in onboarding processes will ensure that new team members transition smoothly into their roles, contributing to overall organizational success.

Canva is seeking a Program Manager based in Makati to focus on improving the customer experience. This position centers on leading projects that shape how users interact with Canva, aiming to deliver outstanding service and support at every step of the journey. Role overview This role involves guiding initiatives that influence the entire user journey. The Program Manager will work closely with teams from different departments, ensuring that customer needs are met and exceeded. What you will do Lead programs designed to enhance customer experience and satisfaction Collaborate with cross-functional groups to align on goals and execution Use data and insights to inform strategies and measure impact Requirements Experience managing programs or projects focused on customer experience Strong ability to work with diverse teams Comfort with using data to drive decisions

As the Food Sustainability Program Manager, you will forge strong relationships and collaborate with both local and international food enterprises, including restaurant chains, caterers, retailers, hospitality groups, and packaged goods companies, to promote the integration of sustainable foods, particularly plant-based ingredients, into their supply chains.With an increasing number of organizations worldwide adopting plant-based food initiatives as part of their sustainability efforts, major players in the hospitality, food service, and retail industries are beginning to offer plant-based alternatives to mitigate their environmental impact. This transition is driven by rising consumer demand for sustainable and ethical food choices, alongside companies' commitments to meet Environmental, Social, and Governance (ESG) goals.In your role at Lever Foundation, you will play a key part in educating companies about the sustainability, animal welfare, and economic advantages of transitioning their supply chains. You will deliver industry insights, connect businesses with potential suppliers, and furnish them with resources to facilitate their understanding and progress on this critical issue. Your responsibilities will include conducting online research, crafting and sending emails, making calls, and organizing visits and meetings with various food companies.This position offers the flexibility to work from home, with highly adaptable hours. You will collaborate with a supportive team across Asia, Europe, and the US, maintaining close communication through calls, emails, and messages.This is an excellent opportunity to gain hands-on experience working with major food corporations on corporate sustainability initiatives, with potential for advancement into managerial or other roles.

ISTA Solutions, a leader in outsourcing and offshoring, is on the lookout for a seasoned Team Lead to join our dynamic and swiftly growing team. At ISTA Solutions, we foster an environment where employee satisfaction and work-life balance are paramount. Our culture is built on the principles of enduring success and continuous learning. We seek a collaborative team player who is eager to contribute to our mission.Key Responsibilities:Team LeadManage daily operations of all agents, ensuring the delivery of high-quality services.Facilitate training and coaching sessions, providing insights and actionable plans for improvement.Analyze and report productivity metrics, including attendance, end-of-day reports, and adherence to company protocols.Keep clients informed about significant program activities and concerns through calls, emails, meetings, and reports.Perform additional supervisory tasks as required.Medical Bill AuditorConduct regular audits of medical and healthcare bills against benefits platform records.Identify discrepancies, including payments for ineligible or terminated employees, incorrect charges, or mismatched enrollment data.Reconcile billing data and validate the accuracy of charges.Document findings using standardized templates and processes.Upload audit results and reports to a secure shared file system.Collaborate with internal teams to enhance reconciliation workflows.Flag trends or recurring issues that could impact client costs or operations.Maintain the confidentiality and security of sensitive healthcare and employee data.

Join ISTA Solutions, a leading outsourcing and offshoring company, as we seek a skilled Healthcare Case Management Specialist to enhance our dynamic team. Here, you will collaborate with dedicated professionals who focus on employee satisfaction and a healthy work-life balance. At ISTA Solutions, we are committed to fostering a culture of long-term success and continuous learning. We invite a proactive team player to contribute to our mission!Key Responsibilities:Handle Initial or Pre-Authorization requests via Phone or Email.Address provider inquiries promptly.Engage with insurance providers to determine authorization outcomes.Verify member benefits effectively.Analyze Members' clinical records thoroughly.Oversee healthcare case management processes.

Join Aboitiz Foods as an intern and kickstart your career in the dynamic field of Human Resources. This is an exceptional opportunity for university students who are eager to gain practical experience and develop their professional skills. As an intern, you will engage in various HR activities, support the team, and contribute to projects that shape the future of food and agribusiness in Asia.

Join us at GetWingApp as a Learning and Development Trainer Specialist, where you will empower individuals and teams through innovative training programs. You will play a key role in fostering a culture of continuous learning and growth within our organization.Your responsibilities will include designing, implementing, and evaluating training programs that enhance employee skills and drive performance. You will collaborate with various departments to identify training needs and develop tailored learning solutions that align with our business goals.If you are passionate about facilitating learning experiences and have a knack for engaging participants, we would love to hear from you!

Join SAVii: Be a Catalyst for Change & Enhance Lives! About SAViiAt SAVii, we are dedicated to transforming the employee wellness sector. Since our inception in 2017 as SAVii PH, we have been redefining employee benefits through innovative 360° salary-linked wellness services, particularly in emerging markets like the Philippines and India. Our platform empowers HR leaders to promote their teams’ financial well-being, both personally and professionally. As industry pioneers in the Philippines, we are expanding and on the lookout for passionate individuals to join our mission! Are you prepared to be part of a movement that’s making a difference? Our Culture: Fostering Your SuccessAt SAVii, our people are our priority. We value individuality and the collective strength of a team that appreciates each member's unique perspective. As a remote-first organization, we trust you to work from wherever it’s most productive and enjoyable for you. Emphasizing flexibility and work-life balance, we encourage you to focus on what matters most—be it your career advancement or personal health. We cultivate a collaborative culture that emphasizes respect, continuous learning, and where every voice is valued. We understand that our success stems from embracing diversity, welcoming varied backgrounds, talents, and experiences. Together, we are not just reaching objectives—we are changing lives and creating a significant impact every day. We work swiftly, execute even faster, and continuously challenge ourselves to adapt. SAVii team members are encouraged to take bold initiatives, learn from every experience, and push boundaries. Bring your authentic self to work; we believe that’s where the best ideas come from and how we will continue to lead in the employee wellness industry. Role OverviewAs a Digital Channel Specialist, your mission is to enhance marketing communications across our digital platforms. You will ensure the effective development and execution of campaigns and automations, timely analysis of channel performance metrics, and creation of strategies to meet our marketing objectives efficiently.Why Choose SAVii?By joining SAVii, you become part of a company where your contributions matter. Your work directly influences employees' financial wellness, and you will be part of a team that champions personal and professional growth. We offer flexible benefits...

Join SAVii: Be a Catalyst for Change! About SAViiSince our inception in 2017 as SAVii PH, we have been at the forefront of reshaping the employee wellness sector. Our comprehensive salary-linked wellness services cater to emerging markets, notably in the Philippines and India, enabling HR leaders to enhance their teams' financial well-being. As the foremost player in the Philippines, we are on the lookout for enthusiastic individuals to join our expanding team! Are you eager to make a difference? Our Culture: Enabling Your SuccessAt SAVii, our people are our priority. We celebrate individuality and foster a collaborative environment where every voice matters. As a remote-first organization, we promote a flexible work-life balance, allowing you to thrive both personally and professionally. We embrace diversity and believe it is the cornerstone of our achievements. With a focus on respect and continuous development, we empower our team to innovate and push boundaries together. Here, every contribution is valued, and together, we are not just meeting targets—we are changing lives and making a significant impact.Our dynamic environment encourages bold initiatives and learning from each step taken. Bring your authentic self because we believe that's where the best ideas flourish and how we will continue to lead in employee wellness. Role OverviewThe Growth Marketing Intern will assist in the implementation and improvement of our Growth Marketing strategies through effective coordination, quality assurance of marketing materials, and data management. Responsibilities include maintaining and verifying the quality of marketing assets, managing and updating databases, assisting in the production of print materials, and supporting daily administrative tasks to facilitate team collaboration. You will collaborate closely with internal teams, partners, suppliers, and various stakeholders, while also taking on additional marketing tasks as needed.

Join SAVii: Empowering Change & Transforming Lives! About SAViiAt SAVii, we're on a mission to redefine the employee wellness sector. Since our inception in 2017 as SAVii PH, we've transformed employee benefits by delivering comprehensive salary-linked wellness services in emerging markets like the Philippines and India. Our platform empowers HR leaders to enhance their teams' financial wellness, both personally and professionally. As pioneers in the Philippines, we are now expanding and seeking passionate individuals to join our journey! Are you ready to make a difference? Our Culture: Empowering You to ThriveAt SAVii, people are at the core of everything we do. We cherish individuality and the strength of a diverse team that values each person's distinct perspective. As a remote-first organization, we trust you to work from where you feel most productive and fulfilled. We promote flexibility and work-life harmony, allowing you to concentrate on what matters most—be it your professional growth or personal well-being. We cultivate a culture of collaboration, respect, and continuous growth, where every voice is heard and every idea is appreciated. We understand that our success stems from embracing diversity, welcoming various backgrounds, talents, and experiences that each team member contributes. Together, we are not just achieving goals—we are transforming lives and making a significant impact every day! We work swiftly, execute even faster, and challenge ourselves to continuously evolve. SAViiers are encouraged to take bold initiatives, learn from experiences, and push the boundaries of what's possible. Bring your authentic self to work, as we believe that's where the best ideas are born and how we will continue to lead in the employee wellness arena.

Join SAVii: Driving Change & Transforming Lives! About SAViiFounded in 2017, SAVii is on a mission to transform the employee wellness framework across emerging markets, including the Philippines and India. As pioneers in salary-linked wellness services, we equip HR professionals with tools to enhance their teams' financial wellness and overall quality of life. If you are passionate about making a significant difference, we want you on our team! Our Culture: Empowering You to ThriveAt SAVii, our people are our greatest asset. We celebrate individual strengths and foster a collaborative environment where every opinion is valued. As a remote-first organization, we provide the flexibility you need to excel in your career while maintaining a healthy work-life balance. We are committed to continuous growth and innovation, encouraging our team members to embrace challenges and learn from every experience. With a focus on diversity and inclusion, we believe that our collective backgrounds and talents contribute to our success. Join us as we strive to make a meaningful impact every day! Position OverviewThe Marketing Operations Manager will oversee the daily operational activities of the marketing department. This role is crucial for ensuring the effective coordination of marketing campaigns, optimizing resource allocation, and implementing processes that facilitate seamless execution, tracking, and reporting throughout the department.