About the job
The Program Manager at InterSystems Corporation plays a pivotal role in ensuring the successful execution of TrakCare implementation projects across various regions. This position entails direct oversight of projects within the designated area, collaborating closely with a network of local Project Managers to drive project success.
This role also involves fostering and maintaining a strong relationship with the Customer Project Manager (or their designated representative) throughout the project lifecycle, ensuring smooth communication and collaboration.
Additionally, the Program Manager will oversee both financial and operational aspects of the program, driving efficiency and effectiveness within the business unit.
Key Responsibilities
- Act as a key representative for customers during solution implementation, serving as the escalation point between the customer and the Professional Services Director.
- Manage and oversee multiple projects concurrently, providing leadership and strategic direction to project teams. Utilize persuasive skills to mobilize both internal and external resources to achieve desired outcomes.
- Monitor project timelines and resource allocation with local Project Managers to ensure project milestones are met and budgets are adhered to.
- Identify development requirements for projects in collaboration with the Product Manager and Professional Services Director.
- Conduct implementation and project research as needed.
- Develop comprehensive project plans in partnership with the Professional Services Director and Health Solutions Architects.
- Enhance the local service team’s effectiveness through respect and trust earned from local implementation teams, customers, and Value-Added Resellers (VARs) by showcasing solution expertise and leadership.
- Assist the Professional Services Director in pre-sales activities, including customer solutions, timelines, budgets, and cost analysis.
Key Characteristics
- Decision-Making/Judgment: Capable of making informed decisions based on available information, prioritizing tasks effectively, and assessing risks and returns.
- Teamwork: Proven ability to collaborate with diverse teams, manage conflicts constructively, and foster a positive team environment.
