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Program Specialist I (Talent Pool) at Allegis Global Solutions | Jacksonville

On-site Full-time

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Experience Level

Experience

Qualifications

Preferred university degree or equivalent experience. Experience in high-volume coordination activities. At least 1 year of experience in a customer service role. Experience interacting with client hiring managers and suppliers. Exceptional verbal and written communication skills. Ability to adapt in a dynamic environment that evolves daily. Strong analytical and problem-solving capabilities. Excellent documentation and follow-up skills. Effective time management abilities. Outstanding organizational skills and attention to detail. Proficient in MS Office (Excel, Word, PowerPoint) and general PC skills. Able to work independently while receiving some direction. Customer-focused mindset.

About the job

Are you eager to join a dynamic team but don’t see the perfect role available? Fear not! Our Talent Pool allows you to express your interest in being part of Allegis Global Solutions (AGS) when the right opportunity arises. By signing up, you will remain connected and be the first to know when positions like the Program Specialist become available.

Why Join Us?

  • Signal your interest for future roles as they become available.
  • Our team will reach out to you if a position aligns with your skills and interests.

If you have a passion for driving organizational change and facilitating the successful adoption of new technologies and practices, this is an excellent way to stay engaged.

The Program Specialist I plays a crucial role in nurturing relationships with Hiring Managers and overseeing the full lifecycle of the requisition process. This includes requisition intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding, and reporting. Acting as a talent advisor, the Program Specialist ensures that quality talent is acquired promptly.

Key Responsibilities:

  • Support client managers throughout the contract labor acquisition process, including requisition intake, sourcing, and candidate interviewing.
  • Showcase recruitment expertise by formulating insightful questions tailored for each position prior to conducting requirement intake sessions with hiring managers, enabling the creation of detailed job descriptions for distribution.
  • Document requirement intake discussions in the appropriate database (VMS, AGS360).
  • Leverage reports to manage open requirements, advising managers on the status and monitoring supplier sourcing strategies for timely responses.
  • Collaborate with hiring managers to establish expectations, timelines, and feedback roles during the requisition fulfillment process.
  • Coach and oversee the performance of staffing suppliers involved.
  • Document client and supplier issues and track resolutions, ensuring high customer satisfaction in the CRM system.
  • Monitor performance against contract SLAs, requisition aging, invoicing, time and expense entries, and vendor compliance tracking.
  • Maintain and update monthly activity and performance reports.
  • Engage consistently via face-to-face, email, and phone interactions with clients, staffing vendors, contract personnel, and other partners.
  • Assist with worker assignment management, including cost center changes and contract extensions to enhance data integrity.
  • Coordinate with managers, vendors, and the security department to ensure all necessary paperwork is completed and collected prior to and at the end of assignments.

About Allegis Global Solutions

At Allegis Global Solutions (AGS), your career transcends mere employment. We foster a community dedicated to your growth, empowering you to forge your own path. Each team member contributes to a collective mission that creates significant impacts. We believe that when we build a workforce designed to harness human potential, we create a workforce capable of driving meaningful change. Our mission at AGS is to assist organizations worldwide in transforming their workforce into a competitive advantage. It’s beyond merely filling positions; it’s about designing workforces to achieve strategic goals and unleash the most transformative force in business today: the power of human enterprise. With a global presence, we possess a unique perspective on the future of work, enabling us to be a transformative partner in the evolution of work processes for our clients.

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