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Project Engineer at Prime System Solutions | Remote

Prime System SolutionsRemote — Philippines
Remote Full-time

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Experience Level

Entry Level

Qualifications

Requirements: Fundamental understanding of MS Server, including Group Policy, Active Directory, DNS, and DHCP. Knowledge of server hardware, including RAID and iDrac technologies. Basic networking skills, including wireless, wired, and firewall configurations. Familiarity with M365 products and services. Understanding of backup processes. Experience with Azure cloud technologies and virtualization platforms like VMware ESXi and MS Hyper-V. Bonus: Experience with backup solutions such as Veeam and Datto. Proactive, able to make independent decisions, and work effectively in high-pressure situations while following established procedures to meet client needs. Strong customer service orientation is essential. Participation in a rotating on-call program is required. Ability to serve as a trusted advisor to clients, effectively communicating technical information to non-technical stakeholders. Adaptability to rapidly changing environments and managing competing priorities.

About the job

Join Prime System Solutions as a Project Engineer, where you will play a pivotal role in delivering diverse IT projects for our valued clients using our Managed Services. This fully remote position allows you to leverage your expertise in Microsoft Server, M365 products, and Azure cloud services to ensure client satisfaction with every solution we provide.

Key Responsibilities:

  • Support the execution of IT projects, including hardware and software implementations, network upgrades, and system migrations.
  • Stage various technology types such as desktops, laptops, POS systems, server hardware, and networking equipment including wireless setups, switches, and firewalls.
  • Install hardware on-site at customer locations.
  • Implement software solutions including hypervisor technologies and operating systems.
  • Migrate and provide support for client-specific applications.
  • Collaborate with Project Managers to outline tasks and timelines for project completion.
  • Communicate project updates and set expectations for clients.
  • Deliver technical support during project implementations.
  • Accurately log time entries in Prime's ticketing system.
  • Create and maintain project documentation, including technical specifications and support materials.
  • Work closely with internal teams, including senior engineers, sales, and support, to ensure smooth project execution.
  • Take on additional responsibilities as assigned to contribute to the organization’s success.

About Prime System Solutions

At Prime System Solutions, we are committed to delivering exceptional IT services and solutions that drive client satisfaction. As a Managed Services Provider, we partner with a diverse range of clients to enhance their operational efficiency through technology.

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