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Experience Level
Manager
Qualifications
To excel in this role, candidates should possess:A degree in a relevant field or equivalent experience. Strong project management skills with a proven track record in telecommunications or service delivery. Exceptional communication skills, both written and verbal. Ability to work collaboratively in a fast-paced environment. Experience in managing cross-functional teams and third-party relationships.
About the job
As a Project Manager in our dynamic Service Delivery team, you will be instrumental in overseeing the delivery of new orders for our business clientele. You will take full ownership of the order process from inception to completion, streamlining operations to ensure a seamless customer experience. This role demands exceptional communication skills, adept project management capabilities, and a robust understanding of telecommunications services.
Key Responsibilities:
Oversee and manage the complete delivery process for assigned orders, ensuring timely and high-quality service delivery.
Collaborate with internal teams and third-party vendors to fulfill customer requirements and meet delivery deadlines.
Maintain regular communication with customers, providing clear updates throughout the delivery lifecycle.
Manage tasks including ordering Internet Circuits, overseeing Hosted VoIP projects, and facilitating number porting processes.
Clearly document dependencies and priorities to ensure effective project execution.
About CommandLink
Command|Link is an innovative global SaaS platform delivering comprehensive network, voice services, and IT security solutions. Our mission is to help businesses consolidate their core infrastructure with a single vendor through our proprietary platform. We are recognized leaders in the industry, having received accolades such as the SD-WAN Product of the Year. Join us in revolutionizing the IT landscape!
Role Overview:As a Project Manager in our dynamic Service Delivery team, you will be instrumental in overseeing the delivery of new orders for our business clientele. You will take full ownership of the order process from inception to completion, streamlining operations to ensure a seamless customer experience. This role demands exceptional communication ski…
Full-time|On-site|Taguig, Metro Manila, Philippines
Join Umpisa Inc., where we are dedicated to establishing the Philippines as a global technology hub.As a forward-thinking technology services company, we collaborate with diverse industries, clients, and talented individuals to deliver innovative and transformative solutions through digital transformation, advanced software development, and venture building.We are committed to developing exceptional products and solutions that enhance the quality of life for organizations and individuals alike. We offer challenging, fulfilling, and rewarding careers in software development, product development, emerging technologies, and more for the right candidates.
Join AECOM as a Service Delivery Lead - Project Accounting and play a pivotal role in ensuring the successful delivery of project accounting services in Canada. You will lead a team of accounting professionals, oversee project financials, and drive the implementation of best practices in project accounting. Your expertise will help streamline processes and enhance financial reporting accuracy.
Role Overview AECOM is seeking a Service Delivery Lead focused on Project Accounting for the AMER West region, based in Taguig City. This position carries responsibility for overseeing service delivery operations tied to project accounting. The goal: maintain quality and consistency across all services provided. What You Will Do Manage day-to-day project accounting service delivery for the AMER West region Work closely with teams across departments to share knowledge and coordinate efforts Promote and help implement process improvements for greater efficiency Monitor performance to ensure services align with established standards
Role Overview NICE Ltd. is seeking a Senior Client Services Project Manager in Manila, Philippines. This position leads the implementation and delivery of client-focused projects, ensuring work aligns with scope, budget, and schedule. The role manages complex, enterprise-level projects from start to finish, always working within the Statement of Work (SOW). Acting as the main contact for clients, this person coordinates both internal and external teams to meet project objectives and deliver real value. Key Responsibilities Lead project planning, execution, and monitoring activities. Define project scope, objectives, and deliverables. Develop and maintain detailed project plans. Communicate goals, progress, and challenges to stakeholders. Proactively manage risks, issues, and action items. Conduct thorough post-project evaluations to capture lessons learned. Requirements At least 5 years of experience deploying SaaS solutions. Demonstrated success delivering enterprise-level projects. Strong knowledge of project management methodologies. Exceptional organizational and time management skills. Excellent communication and stakeholder engagement abilities. Current PM accreditation (PMP, Prince2, or AgilePM). Work Model and Culture NICE offers a hybrid work model called NICE-FLEX: 2 days in the office and 3 days remote each week. Office days focus on in-person meetings and collaboration. The company values learning and professional growth, with many internal career paths across roles and locations. Teams work together in an environment that encourages innovation and continuous improvement.
Full-time|On-site|Ortigas, Metro Manila, Philippines
As a Service Delivery Manager at MySigrid, you will play a crucial role in understanding and fulfilling our clients' needs by collaborating closely with the Executive Assistant. Your main responsibilities will include ensuring high-quality service delivery, driving continuous improvements, and embodying the core values of MySigrid.Key Responsibilities:Foster strong business relationships with clients by consistently meeting and exceeding their expectations.Address client complaints promptly, transforming challenges into opportunities for sustainable partnerships.Oversee client engagement through strategic planning and realistic expectation setting, focusing on enhancing usage for under-utilized accounts.Utilize your sales expertise to uncover growth opportunities within existing accounts, ensuring client satisfaction and boosting revenue.Conduct sales presentations to potential clients, effectively showcasing MySigrid’s services and converting leads into business prospects.Promote the values of MySigrid and help cultivate a positive work atmosphere for all employees.Perform daily health checks on account mailboxes to guarantee smooth operations.Provide immediate support to team members related to their clients, offering guidance on processes and daily operations.Assist in managing team performance with a focus on inbox management, task scheduling, and time efficiency.Monitor and support staff in learning opportunities and ensure issues are reported and resolved timely.Deliver coaching and training to team members to foster continuous improvement and professional development.Conduct weekly quality audits to ensure compliance with our SOPs and maintain work quality across all staff.Safeguard client information in accordance with our data protection policies.Identify gaps in processes and knowledge and propose viable solutions for improvement.Manage initial checks for requested leave dates, ensuring adequate resources are available.
About Your New Role:As a Circuit Delivery Coordinator on our dynamic Service Delivery team, you will play a crucial role in overseeing third-party resources to guarantee the prompt and quality delivery of customer orders. Your responsibilities will include regular communication with project managers, meticulous review of sales orders, prioritization of workload, escalation of issues as necessary, and fostering clear communication among customers, vendors, and internal teams.This is a Full-Time, 100% Remote opportunity.Key Responsibilities:Assist assigned project managers and the PM team with provisioning new orders for internet, voice, and SDWAN services.Process carrier orders, including new services, upgrades, relocations, changes, and disconnections.Order voice services, including phones and number porting.Request and manage dispatches effectively.Maintain accurate records of orders and service requests.
At NICE, we embrace challenges as opportunities for growth. We are ambitious and committed to excellence, always pushing boundaries while striving for victory. If you share our passion and drive, we invite you to explore a career with us that will ignite your potential.What is this role about?The Senior Client Services Project Manager is responsible for leading complex, enterprise-level implementations of NICE solutions within diverse customer settings. This position requires advanced project management skills, strong consultative abilities, and the capacity to influence and guide clients through substantial, multi-system transformation initiatives. The Senior PM serves as the primary point of accountability for successful project delivery, focusing on scope clarity, solution alignment, risk management, and ensuring a remarkable customer experience throughout all phases of the project.This role demands extensive experience in managing customer-facing projects, particularly those involving integrations with CRM platforms such as Salesforce, Microsoft Dynamics, and ServiceNow, while also leading cross-functional teams across Professional Services, Product, Support, and external partners.
Join Delivery Hero as a Senior Manager of Accounts Payable Service Delivery, where you will lead a dynamic team to enhance our financial operations. Your expertise will be vital in optimizing processes and ensuring outstanding service delivery within our accounts payable function. Embrace the opportunity to make a significant impact in a fast-paced environment while driving innovation and efficiency.
Full-time|On-site|Taguig, Metro Manila, Philippines
At Umpisa Inc., we strive to position the Philippines as a leading global tech hub. Our commitment to innovation drives us to partner with diverse industries, clients, and talented individuals to develop groundbreaking solutions through digital transformation, modern software development, and venture building.We are dedicated to creating world-class products and solutions that enhance the lives of organizations and individuals alike. We offer dynamic and rewarding career opportunities in software development, product innovation, and emerging technologies for those who are passionate and driven.
Role overview Pavago is looking for a Director of Client Delivery to manage client services and ensure projects meet expectations. This is a remote role available to candidates based in the Philippines. What you will do Lead the client delivery team and oversee daily operations Ensure project execution aligns with client goals and requirements Develop and improve processes to raise service quality Build and maintain strong relationships with clients Support solutions that enhance client satisfaction Location This position is remote and open to candidates located in the Philippines.
ConnectWise is a globally recognized leader in software development, employing over 3,000 professionals across North America, EMEA, and APAC. Our community-centric approach empowers technology solution providers through a comprehensive suite of tools that help over 45,000 partners improve business management, enhance sales efficiency, automate service delivery, and remotely manage technology, ensuring exceptional customer experiences.Our strength lies in our connections and our community. We embrace all types of individuals—innovators, game-changers, and those who appreciate culture.We encourage exploration and open dialogue, recognizing pivotal moments as milestones in our journey.We value your unique contributions and believe in an inclusive culture that appreciates every colleague's perspective and skills, empowering you to make a difference in your own way.Interested? Discover how YOU can make an impact at ConnectWise!General Summary:The Scale Project Manager plays a crucial role in ensuring effective project execution by aligning tasks with overarching goals, maintaining transparent communication, and swiftly adapting to dynamic priorities. This position promotes teamwork, monitors project progress, and promptly escalates issues to ensure adherence to timelines and quality benchmarks.Essential Duties & Responsibilities:Facilitates and organizes warm calls and project meetings, including agenda preparation, outcome documentation, communication maintenance, and ensuring seamless handoff to the Partner Success Team.Manages escalation cases by researching, analyzing, and documenting findings.Assists in identifying and mitigating potential risks and challenges.Works collaboratively with project teams and internal stakeholders to clarify requirements, objectives, and project scope.Builds and maintains strong relationships with internal teams such as Consulting, Operations, Sales, and Support.Produces status reports for partners and stakeholders, offering insights into project performance.Oversees project timelines and supports the overall execution of projects.Contributes to the development of detailed project plans, timelines, and budgets.Follows up with partners and internal teams regarding action items.
Full-time|On-site|Muntinlupa, Metro Manila, Philippines
As an IT Project Manager, you will take the helm of projects, guiding them from the initial planning phase to successful completion. Your role will involve managing stakeholders, coordinating internal resources, overseeing budgets, and ensuring that projects are delivered punctually, within the defined scope, and with exceptional client satisfaction.Your ability to engage clients effectively while maintaining operational excellence will be key, as you ensure that projects are financially sound, executed efficiently, and aligned with broader strategic objectives.Key ResponsibilitiesClient Project ManagementLead projects from initiation through to completion, ensuring clarity of scope, timelines, and milestones.Establish and maintain effective communication rhythms with clients and stakeholders.Facilitate both internal and external project meetings.Monitor project progress, risks, and variations, proactively managing scope changes.Oversee milestone billing and project reporting.Client Relationship ManagementDevelop and maintain trusted relationships with clients and key stakeholders.Manage client expectations through transparent and proactive communication.Respond to concerns promptly and confidently.Keep a strong focus on client satisfaction and feedback.Operational Project ManagementPlan and forecast internal resources to support multiple active projects.Manage budgets, track financial performance, and ensure commercial viability.Monitor workflow to prevent bottlenecks and delays.Oversee project status reporting and escalate issues when necessary.Drive efficiency through the implementation of systems, automation, and AI tools.Training & Knowledge SharingSupport and contribute to technical and project-related training initiatives.Encourage capability building and continuous improvement within the team.What Success Looks LikeProjects delivered on time and within budget.High levels of client satisfaction and positive feedback.Strong project efficiency and resource optimization.Effective management of risks, variations, and commercial outcomes.Consistent delivery across multiple concurrent projects.
Role overview Grab is looking for a Head of Service Delivery to guide the Contact Center team in Pasig City. This leader will oversee daily service delivery operations, set direction for the team, and ensure performance targets and service quality standards are consistently met. What you will do Lead and develop the Contact Center team, focusing on delivering strong customer experiences Monitor service delivery operations and track performance against targets Promote continuous improvement and support initiatives that raise service quality Build and maintain a culture centered on excellence and accountability
Role OverviewWe are seeking a dynamic Customer Service Supervisor & Project Manager specializing in Operations & Supply Chain to join our innovative team at scale-virtually. This pivotal role is responsible for overseeing the operational experience throughout our ecosystem, ensuring seamless interactions among buyers, vendors, onboarding, fulfillment, and events.You will not merely coordinate communications; you will be the driving force preventing disruptions from inquiry to order to fulfillment to customer experience.Your responsibilities will include managing communication channels, resolving operational challenges, facilitating onboarding processes, and providing real-time oversight of supply chain activities and events.This role is not for those who require excessive structure, have a tendency to escalate issues without taking ownership, or shy away from tackling complex operational challenges.Key Responsibilities1. Customer Inbox & Communication OwnershipManage all shared inboxes within the Cureate Connect territories as the primary operational contact.Respond to all inquiries within the same business day to eliminate backlog.Prioritize messages based on urgency, addressing orders, fulfillment issues, onboarding, and vendor concerns.Uphold Cureate’s communication standards: clear, friendly, solution-oriented, and composed under pressure.Proactively identify potential risks (e.g., missed orders, delayed responses) and escalate only when necessary.Provide a daily operational summary at the end of each day highlighting unresolved issues, escalations, risks, and pending items for the following day.2. Order & Fulfillment ManagementTrack active orders from placement through to delivery across buyers and vendors.Detect and address discrepancies in timing, quantity, substitutions, or invoicing before they escalate into significant issues.Serve as the liaison between buyers, vendors, and internal teams to resolve fulfillment challenges.Proactively resolve fulfillment issues rather than simply passing them up the chain.Ensure the integrity of the fulfillment process within Cureate Connect systems.3. Event Logistics CoordinationOversee the operational execution of Cureate events from concept through live delivery.Manage timelines, materials, run-of-show documents, and stakeholder readiness.Anticipate logistical hurdles before they arise (e.g., missing materials, role ambiguities).Act swiftly during events to resolve issues while maintaining professionalism.Ensure a seamless experience for participants and partners, regardless of internal complexities.4. Onboarding ManagementLead the onboarding process for institutional buyers and vendors, ensuring a smooth transition into Cureate Connect.
Full-time|On-site|Tacloban City, Leyte, Philippines
About Boldr Boldr is a global B-Corp focused on delivering strong client experiences and expanding access to meaningful employment in communities around the world. The team spans five countries and includes just over a thousand people, with plans to grow to over 5,000 by 2027. Boldr’s mission centers on connecting people who share values to create lasting impact. Core Values Authentic connections build lasting relationships. Curiosity inspires our best work. We adapt and stay dynamic in our approach. Operational excellence supports our ambitious vision. Empathy shapes every partnership. Role Overview: Project Manager Based in Tacloban City, Leyte, Philippines, the Project Manager leads the end-to-end execution of implementation projects. This position covers planning, coordination, and oversight of project activities to meet scope, timeline, and quality targets. The Project Manager works closely with internal teams and stakeholders, ensuring strong communication, active risk management, and sound project governance. This role suits someone organized and detail-oriented, ready to manage mid-sized projects and help refine Boldr’s implementation practices. Who Thrives Here Boldr looks for people who want to make a difference and help fulfill the company’s mission. Team members are expected to bring their full effort and reflect the values of curiosity, dynamism, and authenticity in their daily work. Key Responsibilities Project Planning & Execution Develop detailed project plans, timelines, and allocate resources for small to mid-scale projects. Track project milestones, deliverables, and dependencies to keep work on schedule. Work with senior project managers or clients to define project scope, objectives, and success criteria. Stakeholder Management & Communication Act as the main point of contact for both internal and external stakeholders. Lead meetings, share progress updates, and keep communication clear across teams. Build strong relationships by managing expectations and responding to feedback. Risk & Issue Management Spot potential risks or issues early and create mitigation or contingency plans. Escalate major challenges to leadership and help with root-cause analysis when needed.
Position Overview Join our dynamic team at remote-raven as a meticulous and proactive Project Manager specializing in construction management. This remote role is ideal for candidates who excel in overseeing project lifecycles from concept to completion. You will be the key liaison among internal teams, clients, subcontractors, and field personnel, ensuring seamless communication and project progression. The ideal candidate will possess robust knowledge of construction processes, including scheduling, budgeting, and subcontractor management, alongside the discipline to thrive in a fully remote workspace. Core Responsibilities Project Planning & Execution• Manage the entire project lifecycle from pre-construction to closeout, ensuring compliance with milestones, budgets, and timelines.• Develop and maintain comprehensive project schedules, monitoring progress and adapting plans to changing circumstances.• Collaborate with owners, architects, engineers, subcontractors, and suppliers to align on project objectives and deliverables.• Analyze and interpret construction drawings, specifications, contracts, and scopes of work.• Keep organized records of project documentation, including RFIs, submittals, change orders, meeting notes, and daily logs. Budget & Cost Management• Oversee project budgets and monitor costs against original estimates throughout the project lifecycle.• Review and process invoices, pay applications, and change order requests from subcontractors and vendors.• Proactively identify potential cost risks and communicate effectively with leadership and clients.• Assist in preparing project budgets, cost forecasts, and financial reports. Scheduling & Coordination• Create and maintain project schedules using construction management software like Procore, MS Project, Buildertrend, or similar tools.• Coordinate schedules for subcontractors and suppliers to mitigate conflicts and minimize delays.• Conduct regular virtual project meetings and site check-ins to track progress and address issues.• Manage procurement schedules for materials and equipment to align with project milestones. Subcontractor & Vendor Management• Issue and manage subcontract agreements, scopes of work, and purchase orders.• Ensure compliance of subcontractors with safety, quality, schedule, and documentation requirements.• Address and resolve field issues, conflicts, and disputes efficiently.
Full-time|Remote|Remote — Metro Manila, Philippines
VirtueStaff is on the lookout for a meticulous and technology-savvy Project Operations Manager who will be pivotal in driving the successful implementation of national furniture repair and installation projects for our esteemed client. This role acts as the critical link in our B2B operations, connecting clients, internal technicians, and financial systems seamlessly. You will be tasked with interpreting technical specifications from blueprints, coordinating intricate schedules and travel logistics, and managing project finances within QuickBooks Online. The ideal candidate will possess a background in civil engineering, design, or construction and excel in a fast-paced, high-complexity environment.Key ResponsibilitiesOversee project timelines, technician assignments, and travel logistics to ensure a well-balanced schedule for national projects.Assist technicians in defining their project scope, outlining deliverables, and establishing key points of contact.Blueprint Interpretation: Analyze and interpret blueprints while confidently communicating specialized industry terminology to clients and team members.Manage project expenses and budget tracking within QuickBooks Online.Act as the primary communication point for clients, managing project timelines and expectations to achieve high satisfaction levels.Utilize project management tools such as Monday.com, Slack, and Google Drive to maintain project transparency and efficiency.
Founded in 2004, OLIVER stands as the world's foremost expert in crafting, establishing, and managing bespoke in-house agencies and marketing ecosystems tailored for brands. With partnerships spanning over 300 clients across more than 40 countries, our innovative model fosters creativity and operational efficiency, enabling us to provide customized solutions that resonate profoundly with target audiences. As a proud member of The Brandtech Group, we lead the way in harnessing cutting-edge AI technology to transform our creative processes and delivery mechanisms. Our AI solutions not only enhance operational efficiency but also ignite creativity and facilitate informed decision-making, empowering our teams to generate innovative and impactful outcomes.
Encora is seeking a Senior Project Manager based in Makati, Philippines. This position follows a hybrid schedule, with two days per week onsite in BGC. Role overview The Senior Project Manager leads the strategic planning and execution of multiple projects. This role works closely with stakeholders to clarify project scopes, set objectives, and define deliverables. Flexibility is essential, as priorities and project types may shift with business needs. What you will do Collaborate with stakeholders to define project scope, objectives, and deliverables. Create detailed project plans, outlining timelines, milestones, resource allocation, and risk management strategies that align with business goals. Uphold data quality and integrity throughout the project lifecycle, providing regular updates and addressing issues as they arise. Coordinate with stakeholders and vendors to support project delivery and success. Requirements Over 8 years of relevant experience in project management. Ability to adapt and manage projects across different functions as business priorities change. Willingness to work onsite in BGC two days each week as part of a hybrid setup.
