About the job
At Clover Health, we are dedicated to revolutionizing healthcare and enhancing patient outcomes with our cutting-edge primary care tool, Counterpart Assistant. By empowering Primary Care Physicians (PCPs), we facilitate improved patient care at a lower cost through early diagnosis and effective management of chronic conditions.
We are currently on the lookout for a Provider Success Manager to cultivate strong relationships with healthcare providers and spearhead the adoption, growth, and success of Counterpart Assistant (CA). This individual will manage a portfolio of provider partnerships, ensuring that practices effectively implement and maximize their use of our platform to excel in value-based care.
This is a results-oriented role that requires direct interaction with users and serves as an external product subject matter expert (SME) driving overall customer success. You will utilize your expertise in Medicare and Primary Care operations, exceptional relationship management skills, and a data-centric approach to expand our market presence and enhance the value we offer to our partners. Candidates must reside in Jackson County and be available to travel to various practices up to five days a week.
As a Provider Success Manager, your responsibilities will include:
- Own & Manage Provider Relationships: Act as the primary liaison for primary care partners, building trustworthy, consultative relationships to foster the adoption of CA.
- Support Provider Recruitment Activities as Product SME: Collaborate with the CA go-to-market (GTM) team to implement best practices for provider onboarding and training, focusing on establishing robust in-office workflows and closely working with both clinical and non-clinical staff to ensure effective platform adoption.
- Optimize Provider Success & Retention: Develop and manage a structured engagement strategy to ensure providers maximize their use of our platform, achieve tangible success in value-based care, and maintain long-term partnerships.
- Lead Data-Driven Decision-Making: Analyze provider performance metrics and proactively identify and assess trends, opportunities, and risks with partner practices. Drive interventions aimed at improving provider outcomes and enhancing platform utilization.
- Influence and Drive Adoption of Best Practices: Implement CA best practices across various types of primary care practices.
- Cross-Functional Collaboration: Work closely with internal teams, including sales, product, and operations, to refine Clover Health’s offerings based on provider feedback.
