QA Engineer II at LivePerson | Bulgaria

LivePersonBulgaria- Remote

Remote Full-time

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You will:Design and implement comprehensive test plans and test cases for both UI and backend components. Conduct UI testing (functional, regression, smoke, exploratory) across web and mobile platforms. Perform backend testing, including API validation, microservices testing, workflow verification, and data integrity checks. Lead exploratory testing sessions using structured techniques to identify edge cases and high-risk defects. Review user stories and acceptance criteria to ensure clarity, completeness, and testability prior to development. Utilize risk-based testing to prioritize critical functionalities as well as high-risk edge cases, complex integrations, and areas prone to failure. Collaborate with Product and Engineering teams to identify requirement gaps early and enhance overall product quality. Document and track defects with clear, reproducible steps and ensure timely resolution.

About the job

QA Engineer II

Bulgaria (Remote)

About LivePerson LivePerson is a pioneer in conversational AI and digital customer engagement, revolutionizing how companies connect with their clients. Our flagship innovation, the Conversational Cloud®, facilitates AI-driven interactions for some of the world's most esteemed brands, enabling seamless communication across messaging, voice, and digital platforms.

Each month, LivePerson orchestrates nearly a billion conversational exchanges, accumulating one of the industry's largest datasets. This remarkable scale enhances the accuracy, personalization, and automation of our AI models, setting new benchmarks for customer engagement.

In 2025, LivePerson experienced unparalleled growth in the AI sector, earning recognition as a Leader in numerous G2 Grid® reports, including AI Agents, Agentic AI, Chatbots, and Customer Service Automation. This pivotal year also marked our initial inclusion in the prestigious Gartner Magic Quadrant™ for Conversational AI Platforms, further solidifying our standing as a trusted enterprise AI provider.

As the realm of generative AI expands and new capabilities in LLM integration and autonomous agents emerge, LivePerson is dedicated to ongoing innovation. We continually lead advancements in intelligent automation, agent-assist tools, predictive insights, and scalable enterprise AI deployments, ensuring we remain at the forefront of customer engagement solutions.

About LivePerson

LivePerson stands at the forefront of conversational AI and digital customer engagement, redefining how businesses interact with their customers. Its innovative Conversational Cloud® enables seamless connections across various platforms, ensuring an enhanced customer experience.

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