About the job
Pavago is hiring a QA & Training Supervisor to guide the quality assurance team and manage training programs. This remote position is based in Brazil.
Role overview
This role focuses on leading quality assurance efforts and overseeing training to support high standards in service delivery. The QA & Training Supervisor develops training resources, conducts assessments, and implements quality control measures. Collaboration with teams across departments is a key part of the job, aiming to improve operational efficiency and training effectiveness.
What you will do
- Lead the quality assurance team and monitor service standards
- Develop and update training materials for staff
- Conduct assessments to evaluate training outcomes and staff performance
- Implement quality control processes to maintain excellence
- Work with cross-functional teams to enhance operations and training programs
Location
This is a remote role open to candidates based in Brazil.
